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Customer Service Representative - Patient Registration II

Customer Service Representative - Patient Registration II

R1 RCM

Milwaukee, WI • On-site

$16.61 - $22.95/hr

Full-time

This job post has expired today. Applications are no longer accepted.


R1 RCM rating

6.9

Company rating: 6.9 out of 10

Based on 178 frontline employees who took The Breakroom Quiz

123rd of 138 rated financial services


Job description

Customer Service Representative In Patient Registration

Location: Ascension Columbia St. Mary's Milwaukee on Lake

Shift: 9 pm to 9 am - rotating schedule (work every other weekend)

Ready to start a meaningful career in healthcare - even if you've never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll:

  • Help patients navigate the registration process
  • Answer questions with confidence, clarity, and compassion
  • Gather accurate information quickly in a fast-paced environment
  • Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We'll train you every step of the wayand this role is a fantastic launchpad for a growing healthcare career.

Why You'll Love This Job

Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring: You'll move between computer screens, phone calls, and in?person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

What You'll Do Day-to-Day

  • Work across multiple computer systems to register patients efficiently
  • Answer phones and gather information quickly and accurately
  • Assist patients who may be ill, anxious, or confused
  • Navigate diverse insurance plans and coverage details (with training!)
  • Adapt to interruptions from clinical teams during urgent care situations
  • Build rapport and ease patient concerns in real time

This isn't a sit-back-and-relax desk jobyou'll be on your feet, thinking fast, and making a real impact.

Requirements

  • High School Diploma or GED
  • Strong customer service experience
  • Ability to pass background check, drug test, and meet vaccination requirement
  • 1 year Medical or healthcare experience

Your Healthcare Career Starts Here

If you're a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we'd love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. Apply today!

For this US-based position, the base pay range is $16.61 - $22.95 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.


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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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