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Overnight Call Transfer Agent Jobs in Utah (NOW HIRING)

Montage International

Sales Reservations Agent

Park City, UT · On-site

$15.75 - $20.50/hr

... call or visit the property to inquire about booking. This role requires the Agent to take guest ... Ensuring that all reservations transferred to PMS or front office system are accurate

Disability Planners LLC

Be Seen First

Pharmacy Representative

Draper, UT · On-site

$22.50/hr (+ commission)

... transfer clients to our partner pharmacy to set up their pharmacy benefits - Answer questions ... call and outcome in our system - Flag clients who need an agent's help or are unhappy so we can ...

New

Disability Planners LLC

Be Seen First

Pharmacy Representative

Draper, UT · On-site

$22.50/hr (+ commission)

... transfer clients to our partner pharmacy to set up their pharmacy benefits - Answer questions ... call and outcome in our system - Flag clients who need an agent's help or are unhappy so we can ...

New

Pacs

CNA - Full Time

Francis, UT · On-site

$22 - $25/hr

Respond quickly and professionally to resident call lights and overnight care needs. * Assist with admissions, transfers, and discharges as needed. * Document care accurately and completely according ...

Pacs

CNA - Part Time

Francis, UT · On-site

$22 - $25/hr

Respond quickly and professionally to resident call lights and overnight care needs. * Assist with admissions, transfers, and discharges as needed. * Document care accurately and completely according ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Position Summary Lion Energy is seeking a knowledgeable and customer-focused Customer Service Agent ... transfer switches, and energy storage technologies. * Technical support or call center experience ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Position Summary Lion Energy is seeking a knowledgeable and customer-focused Customer Service Agent ... transfer switches, and energy storage technologies. * Technical support or call center experience ...

Azspineandjoint

Radiology Technologist

Provo, UT · On-site

$60 - $75/hr

No call, No Holidays, No Weekends. Schedule would be based on procedures that need radiology ... This may include into evening hours, but not late nights or overnight hours. * Comprehensive health ...

Surgery Partners

Radiology Technologist

Provo, UT · On-site

No call, No Holidays, No Weekends. Schedule would be based on procedures that need radiology ... This may include into evening hours, but not late nights or overnight hours. Benefits:

Surgery Partners

Radiology Technologist

Provo, UT · On-site

No call, No Holidays, No Weekends. Schedule would be based on procedures that need radiology ... This may include into evening hours, but not late nights or overnight hours. Benefits:

All JobsCall Transfer Agent JobsOvernight Call Transfer Agent JobsOvernight Call Transfer Agent Jobs in Utah

Overnight Call Transfer Agent information

What is the difference between Overnight Call Transfer Agent vs Customer Service Representative?

AspectOvernight Call Transfer AgentCustomer Service Representative
CredentialsHigh school diploma, call center experience, communication skillsHigh school diploma, communication skills, sometimes specific industry knowledge
Work EnvironmentCall centers, remote or on-site, overnight shiftsOffice or remote, daytime or shift work
Industry UsageFinance, healthcare, tech support, customer serviceRetail, telecom, banking, general customer support

Overnight Call Transfer Agents focus on transferring calls during overnight hours, often in specialized industries like finance or healthcare. Customer Service Representatives handle a broader range of customer inquiries during regular hours. While both roles require strong communication skills and call center experience, the Overnight Call Transfer Agent typically works overnight shifts and specializes in call routing, whereas Customer Service Representatives serve customers during standard hours with a broader support scope.

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Overnight Call Transfer Agent jobs near you

Sales Reservations Agent

Montage Hotels & Resorts

Park City, UT

$15.75 - $20.50/hr

Full-time

Posted 27 days ago

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

Sales Reservations Agent

SUMMARY

The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

  • Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
  • Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
  • Accommodating in-house guest requests, ensuring a high level of guest satisfaction
  • Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
  • Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
  • Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
  • Preparing leisure guest reservations for arrival
  • Controlling and blocking rooms and/or communicating with Assistant Reservations Manager for pre-blocking
  • Ensuring that all reservations transferred to PMS or front office system are accurate
  • Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
  • Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests

QUALIFICATIONS

  • High school Diploma or equivalent required
  • Minimum of two (2) years' experience in a customer service role required
  • Previous experience working in an upscale hotel preferred
  • Excellent telephone etiquette and verbal and written communication skills required
  • Knowledge of Microsoft Office products such as Word, Excel, and Outlook required

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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