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Overnight Call Center Representative Jobs in Colbert, GA

ULINE

Custom Orders Representative

Athens, GA · On-site

$36K - $41K/yr

Custom Orders Representative Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast ... collaborative call center using world-class technology. * Act as liaison between customers and ...

ULINE

Custom Orders Representative

Jefferson, GA · On-site

$34K - $39K/yr

Custom Orders Representative Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast ... collaborative call center using world-class technology. * Act as liaison between customers and ...

Matthews International

Sales Support Rep

Elberton, GA · On-site

The calls will be conducted to both existing and new customers from the established call center ... customer service representatives and regional managers. • Enters all calls into the system ...

Prism Biotech

Pharmaceutical Territory Rep

Athens, GA · On-site

$85K - $118K/yr

... patient at center, collaboration, relentless pursuit of excellence and trust in all we do ... Responsible for using our internal systems to work through call planning and record call activity

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How much do overnight call center representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for overnight call center representative in Colbert, GA is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $19.76 per hour, depending on experience, location, and employer.

What is an Overnight Call Center Representative job?

An Overnight Call Center Representative handles customer inquiries, support requests, or service issues during nighttime hours. They assist customers via phone, email, or chat, ensuring a smooth customer experience outside regular business hours. This role often requires excellent communication skills, problem-solving abilities, and the ability to work independently. Representatives may work in industries like customer service, healthcare, or technical support. The goal is to provide timely assistance and maintain company standards for customer satisfaction.

What are the key skills and qualifications needed to thrive in the Overnight Call Center Representative position, and why are they important?

Thriving as an Overnight Call Center Representative requires strong communication skills, active listening, and problem-solving abilities, often paired with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer proficiency are typically necessary for this role. Patience, resilience, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for efficiently assisting customers while maintaining service quality and meeting performance targets during overnight shifts.

What type of work schedule and team environment can I expect as an Overnight Call Center Representative?

Overnight Call Center Representatives usually work late evening, overnight, or early morning shifts, often following a fixed or rotating schedule, depending on company needs. You will likely be part of a smaller, tightly-knit team covering nontraditional hours, with managers or team leads available for support. Collaboration primarily occurs online or through internal communication tools since fewer staff members are on-site. While the pace can vary, representatives often enjoy a quieter environment with the chance to handle a variety of customer inquiries. This unique schedule may also offer differential pay, flexible hours, and opportunities for advancement into supervisor or training roles.

What cities near Colbert, GA are hiring for Overnight Call Center Representative jobs? Cities near Colbert, GA with the most Overnight Call Center Representative job openings:
Overnight Call Center Representative jobs near you

Call Center Representative

Imaging Healthcare Specialists LLC

Athens, GA • On-site

$15.50 - $16.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Imaging Healthcare Specialists rating

6.4

Company rating: 6.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
We Are Hiring Call Center Representatives!
Location: Athens, GA (onsite)
Schedule: Monday - Friday|12:30 p.m. - 9:00 p.m. EST
Full-Time|$15.50-$16.50/hour (DOE)
Make a Difference with Every Call
At Imaging Healthcare Specialists (IHS), every conversation matters. As a Call Center Representative, you'll be the first point of contact for patients who are scheduling important diagnostic imaging appointments. Your compassion, professionalism, and attention to detail will help guide patients through their healthcare journey while ensuring they receive the care they need.
If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you.
What You'll Do
Every day is rewarding, busy, and focused on helping patients access timely care. In this role, you will:
  • Answer inbound calls from patients and physician offices with professionalism, empathy, and efficiency.
  • Schedule radiology appointments while maximizing appointment availability and following established scheduling guidelines.
  • Navigate multiple computer systems simultaneously while speaking with patients, documenting conversations, and verifying patient information.
  • Deliver an exceptional patient experience by actively listening, answering questions, setting clear expectations, and following through on commitments.
  • Maintain accurate documentation and ensure patient information is complete and up to date.
  • Resolve routine concerns and appropriately escalate complex issues when needed.
  • Work collaboratively with teammates to support daily goals while maintaining quality, productivity, attendance, and customer service expectations.
  • Contribute to a positive team environment focused on continuous improvement and patient-centered care.

What We're Looking For
We're looking for individuals who:
  • Enjoy helping people and creating positive customer experiences.
  • Thrive in a fast-paced, structured environment where every call makes a difference.
  • Can remain calm, professional, and compassionate, even during challenging conversations.
  • Are comfortable learning new technology and navigating multiple computer systems simultaneously.
  • Have strong attention to detail while balancing speed and accuracy.
  • Are dependable, punctual, and committed to supporting their team.
  • Welcome coaching, feedback, and opportunities to learn and grow.

Must Have
  • High school diploma or equivalent required.
  • Customer service experience required;
  • Strong computer skills with the ability to learn and navigate multiple software applications.
  • Ability to multitask while maintaining accuracy and professionalism.

What We Offer
  • Competitive pay: $15.50-$16.50/hour, based on experience
  • Four weeks of PTO
  • Comprehensive medical, dental, and vision coverage
  • HSA contributions and 401(k) company match
  • Paid training and ongoing coaching to help you succeed
  • Cross-training, mentorship, and career development opportunities
  • Leadership development through our Lean Development and Leadership programs

Why Work at Imaging Healthcare Specialists?
At IHS, you're more than an employee; you are an important part of a team dedicated to helping patients access the care they need.
We believe in investing in our people through training, coaching, and career development. Whether you're building your customer service career or looking for your next long-term opportunity, you'll find a culture that values teamwork, accountability, respect, and continuous improvement.
Every phone call is an opportunity to make a positive impact on a patient's healthcare experience, and that's a responsibility we're proud to share with our team.
Imaging Healthcare Specialists is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and making employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

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