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Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

This Network Engineer / System Administrator - Level 2 role will focus on supporting numerous systems and collaborating with the various IT Operations Teams. Responsibilities include upgrading and improving operating environments, creating repair strategies, and helping to lead various infrastructure projects.

Job Description

Job Specific Duties

• Support cloud-based infrastructure in Microsoft Azure.
• Support On-Premise Server environment
• Assist with supporting and troubleshooting various network infrastructure including firewalls, switches and wireless.
• Assist with small to medium network and cloud migrations.
• Support Microsoft Windows AD, DNS, Servers (on prem & Azure)
• Support Office 365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 applications including Intune
• Troubleshoot and resolve issues related to Microsoft Azure and Office 365 environments.
• Serves as an escalation point for Level One Engineering Staff.
• Enter, manage, and update tickets within ticketing system.
• Record the problem symptoms, provide and document resolution for hardware and software helpdesk requests and support root cause analysis.
• Take ownership of escalated higher level support tickets, through resolution.
• Identifies, diagnoses, and resolves IT System problems.
• Assist where needed in complex Infrastructure upgrades and new system installations.
• Create and maintain comprehensive documentation for all implemented systems.
• Take initiative to become further educated in relevant systems administration, information technology, and emerging trends.
• Work Schedule:Monday through Friday and weekend or overnight hours as required.
• Travel:Up to 10% or as required

Minimum Job Requirements

• 8+ years' experience in a related field or an equivalent combination of education and experience.
• Experience supporting end user base of 500+ employees.
• Good knowledge of Azure Active Directory.
• Ability to lift and carry up to 50 pounds of equipment for short distances.

Knowledge Skills, and Abilities

• Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/infrastructure staff.
• Demonstrated ability to support data center hardware (compute and network).
• Excellent communication skills.
• Ability to diligently create and maintain clear and concise documentation.
• Strong interpersonal skills and ability to work well with others.
• Strong analytical, evaluative, and problem-solving abilities with ability to multitask.
• Excellent verbal & written communication skills.
• Knowledge of TCP/IP networking concepts and network structures.
• Ability to clearly relay technical data to non-technical individuals.
• Detail oriented with good follow-up and follow-through.
• Detailed knowledge in the following areas:
• Experience with Windows Server Deployment, Management, and Troubleshooting
• Knowledge of Windows and Active Directory components, including Active Directory users, groups, permissions, Organizational Units (OUs) and Group Policy Objects (GPO)
• Experience troubleshooting problems with complex implementations, including log review, service validation, and defect documentation.
• Experience troubleshooting complex network issues.

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.