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Overnight Amazon Customer Service Representative Jobs

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Overnight Customer Service Representative

Hagerstown, MD · On-site

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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Overnight Amazon Customer Service Representative information

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How much do overnight amazon customer service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for overnight amazon customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Overnight Amazon Customer Service Representatives?

Overnight Amazon Customer Service Representatives are employees who assist Amazon customers with their inquiries, issues, and orders during nighttime or late hours. They handle customer questions via phone, chat, or email, providing support for returns, refunds, account issues, and product information. Working overnight shifts often requires strong communication skills and the ability to solve problems independently while maintaining a high standard of customer service. These representatives play a crucial role in ensuring customers receive assistance 24/7, helping to enhance overall customer satisfaction with Amazon.

What are the key skills and qualifications needed to thrive as an Overnight Amazon Customer Service Representative, and why are they important?

To thrive as an Overnight Amazon Customer Service Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, online chat platforms, and Amazon's internal support tools is commonly required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These skills and qualities are essential for providing effective, empathetic support to customers during non-standard hours, ensuring customer satisfaction and maintaining Amazon's reputation.

What are some common challenges faced by Overnight Amazon Customer Service Representatives, and how can they be managed effectively?

Overnight Amazon Customer Service Representatives often encounter challenges such as handling high volumes of customer inquiries during off-peak hours and working with limited immediate team support. Managing these challenges requires strong self-motivation, adaptability, and effective time management. Utilizing available online resources, maintaining clear communication with team members during shift changes, and staying organized can help representatives deliver excellent service despite the unique demands of the overnight shift.

What is the difference between Overnight Amazon Customer Service Representative vs Overnight Retail Customer Service Associate?

AspectOvernight Amazon Customer Service RepresentativeOvernight Retail Customer Service Associate
Required CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentCall centers, remote work, or Amazon fulfillment centersRetail stores, checkout counters, or stockrooms
Employer & Industry UsageAmazon, e-commerce, logisticsRetail stores, supermarkets, department stores
Common Search & ComparisonYesYes

The Overnight Amazon Customer Service Representative primarily handles customer inquiries via phone, chat, or email for Amazon's online platform, often working remotely or in fulfillment centers. In contrast, the Overnight Retail Customer Service Associate works directly in retail stores, assisting customers face-to-face with purchases, returns, and inquiries. Both roles require similar credentials and focus on customer service, but differ mainly in work environment and employer setting.

What cities are hiring for Overnight Amazon Customer Service Representative jobs? Cities with the most Overnight Amazon Customer Service Representative job openings:
What are the most commonly searched types of Amazon Customer Service Representative jobs? The most popular types of Amazon Customer Service Representative jobs are:
What states have the most Overnight Amazon Customer Service Representative jobs? States with the most job openings for Overnight Amazon Customer Service Representative jobs include:
Overnight Amazon Customer Service Representative jobs near you

Customer Service Representative (Overnight)

Hillwood Investment Properties

Fort Worth, TX • On-site

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Company Overview:
Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele-including civilian, military, and cargo operators.
With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.
Position Summary:
AAS is seeking a polished, professional, and enthusiastic Customer Service Representative (CSR) to join our team in Fort Worth, TX. Reporting to the Customer Experience Manager, the CSR plays a vital role in delivering world-class customer service while performing key administrative and operational duties. This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders. As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality.
Responsibilities:
Front Desk and Customer Engagement:
  • Serve as the first point of contact, creating lasting impressions through service excellence.
  • Greet and assist guests at the FBO with warmth and professionalism.
  • Provide VIP planeside greetings with carpet service, ensuring an elevated arrival experience.
  • Maintain clean, organized, and welcoming facilities and amenities.
  • Answer incoming calls and emails promptly and courteously, efficiently resolving inquiries.
  • Utilize creativity and attention to detail to create memorable experiences for guests.

Administrative and Logistics Coordination:
  • Support smooth operations with precise documentation and resource management.
  • Retrieve and distribute incoming mail throughout the facility.
  • Accurately receive, communicate and ensure completion of fuel and service requests
  • Communicate with use of two-way radios with team members and customers.
  • Input customer data and service details into systems such as TAS, FlightBridge, and Salesforce.
  • Organize and maintain internal documents, reports, and logs.
  • Accurately invoice and collect payment for services rendered in a timely manner.
  • Reconcile vendor billing and commissions and place orders.

Night Audit Reconciliation:
  • Perform daily bookkeeping, general accounting, and reconciliation activities to ensure financial accuracy and operational continuity.
  • Process fuel sales and military receipts, and related documentation in accordance with company procedures.
  • Reconcile cash, credit card, and petty cash transactions, investigating and resolving discrepancies as needed.
  • Assist with overnight reporting, recordkeeping, and administrative closeout activities.

Guest Services and Travel Coordination:
  • Facilitate seamless guest experiences and personalized travel solutions.
  • Maintain and clean crew cars provided for customer use.
  • Wash and service base customer vehicles, ensuring optimal presentation.
  • Manage rental vehicle reservations, contracts, and check-in processes on behalf of rental agencies.
  • Assist customers in placing accurate and timely catering orders.
  • Support travel arrangements, including hotel accommodations, ground transportation and charter coordination.
  • Provide proactive recommendations and assistance tailored to guest preferences.

Sales, Marketing and Event Support:
  • Promote services and support major aviation events with professionalism.
  • Contribute to marketing initiatives and promotional campaigns.
  • Assist with the coordination and operations of premier events such as NASCAR, philanthropic and industry events.
  • Represent AAS during special events with poise and attention to detail while ensuring minimal disruption to normal operations.

Cross-Functional Support:
  • Assist in the security of the airport, our customers, their assets and our team members.
  • Contribute to ongoing excellence through collaboration and continuous improvement.
  • Assist in training and onboarding new Customer Service Representatives.
  • Perform additional duties as assigned to support the FBO's operational success.

Required Skills and Abilities:
  • Strong command of Microsoft Office tools (Word, Excel, Outlook, PowerPoint) for document handling and communication.
  • Familiarity with Salesforce or comparable CRM systems to manage customer relationships and workflow.
  • Operational experience with VHF and two-way radios to ensure accurate, real-time communication across departments.
  • Exceptional verbal and written communication with a professional, customer-first attitude.
  • Ability to communicate clearly and calmly under pressure-whether in person, by phone, or over radio.
  • Demonstrated ability to multitask efficiently in a fast-paced, service-driven environment.
  • Excellent organizational habits with a keen eye for detail and task prioritization.
  • Strong time management skills and a proactive approach to getting things done.
  • High level of discretion and professionalism, especially when interacting with VIP clientele.
  • Versatile and composed when working in dynamic settings or handling last-minute requests.
  • Team-oriented with a self-motivated attitude and a commitment to maintaining high standards.

Education and Experience:
  • High school diploma or equivalent required.
  • Minimum of 3 years of experience in customer service, preferably in aviation, hospitality, or luxury service environments.
  • Exposure to aviation operations or prior experience within a Fixed Base Operator (FBO) preferred.
  • Experience working in high-volume or fast-paced environments where multi-tasking and client engagement are key to success.
  • Familiarity with scheduling platforms, service coordination tools, or CRM systems such as Salesforce preferred.
  • Bilingual proficiency preferred.

Benefits Highlights
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Vacation time
  • Sick time
  • Holidays
  • Paid family caregiver leave
  • Mental health and wellness resources
  • Life Insurance
  • Disability Insurance
  • 401(k) with company match
  • Tuition assistance
  • Additional programs to support Associates and their families

EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
#AAS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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