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Overnight 24 7 Customer Service Jobs (NOW HIRING)

Quest Diagnostics

24/7 BAT Collector

Bakersfield, CA · On-site

$25 - $30/hr

About ExamOne, A Quest Diagnostics Company ExamOne has provided a portfolio of services to the ... customers. All requirements are subject to possible modifications to reasonably accommodate ...

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Overnight 24 7 Customer Service information

What is overnight 24 7 customer service?

Overnight 24/7 customer service refers to support provided by customer service representatives who work during nighttime hours around the clock. These roles often require shift work, strong communication skills, and the ability to handle customer inquiries via phone, chat, or email at any time of day or night.

What is the difference between Overnight 24 7 Customer Service vs Customer Support Representative?

AspectOvernight 24 7 Customer ServiceCustomer Support Representative
Work HoursOvernight, 24/7 availabilityTypically daytime or standard shifts
Work EnvironmentCall centers, remote, or on-siteOffice or remote
Required SkillsCommunication, problem-solving, patienceCommunication, technical knowledge, empathy
Industry UsageCustomer service, tech support, retailCustomer service, tech support, sales

Overnight 24 7 Customer Service roles focus on providing support during non-standard hours, often requiring shift flexibility. Customer Support Representatives typically work during regular hours but share similar skills. The main difference lies in scheduling and shift timing, with overnight roles emphasizing 24/7 availability for customer needs outside normal business hours.

What cities are hiring for Overnight 24 7 Customer Service jobs? Cities with the most Overnight 24 7 Customer Service job openings:
What are the most commonly searched types of 24 7 Customer Service jobs? The most popular types of 24 7 Customer Service jobs are:
What states have the most Overnight 24 7 Customer Service jobs? States with the most job openings for Overnight 24 7 Customer Service jobs include:
Overnight 24 7 Customer Service jobs near you

Customer Service Representative ( Part Time/Overnight )

Reimagined Parking

Montclair, NJ • On-site

$17.50 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Reimagined Parking rating

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

7th of 12 rated car parking

Job description

Customer Service Representative ( Part Time/Overnight )
Application Deadline: 21 August 2026
Department: Operations - Field(OPS001)
Employment Type: Part Time
Location: I73-29_13 THE CRESCENT
Reporting To: Location Manager
Compensation: $17.50 - $18.00 / hour
Description
Job Title: Customer Service Representative (Part Time & Overnight)
Location: Near the Wellmont Theater
Hourly Pay: $17.50
Schedule: Overnight (24 hrs/week)
At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.
The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.
Key Responsibilities
  • Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
  • Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
  • Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
  • Support customer retention by delivering consistent, high-quality service experiences
  • Assist customers with account setup, maintenance, and web-based platform navigation
  • Process customer transactions, including new account sign-ups, updates, and cancellations
  • Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
  • Ensure all customer interactions and transactions are properly documented in CRM systems
  • Provide branch, lot, and account maintenance support
  • Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
  • Complete after-call work and required documentation promptly
  • Monitor and respond within established service level agreements (SLAs)
  • Maintain data integrity through accurate data entry and system updates
  • Communicate and enforce company policies, procedures, and parking regulations
  • Stay current with changes to workflows, policies, and product offerings
  • Utilize available resources such as internal knowledge bases, policies, and training materials
  • Assist team members with troubleshooting and issue resolution
  • Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
  • Support supply order preparation and submission for parking locations
  • Maintain deliverable calendars to ensure deadlines are met across departments
Skills, Knowledge and Expertise
  • Strong communication skills (verbal and written) with excellent phone etiquette
  • Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
  • High attention to detail with strong data entry accuracy
  • Critical thinking and problem-solving skills with sound judgment
  • Ability to handle customer concerns professionally and effectively resolve conflicts
  • Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
  • Self-motivated, adaptable, and team-oriented with a strong work ethic
REQUIREMENTS:
  • High School Diploma or GED equivalent
  • Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
  • Must be at least 18 years of age
  • Must successfully pass a background check, in accordance with company policy and applicable laws
  • Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the EVerify program to confirm employment eligibility.
PHYSICAL DEMANDS:
  • Ability to remain seated for extended periods while working at a computer workstation
  • Frequent use of a computer, keyboard, and telephone for data entry and customer communication
  • Ability to read, analyze, and interpret information on a computer screen
  • Occasional lifting of office supplies or materials up to 10-15 pounds
  • Frequent talking and listening to interact with customers via phone and virtual channels
  • Ability to maintain focus and productivity in a fast-paced, high-volume work environment
WORKING CONDITIONS:
  • Fast-paced, high-volume contact center environment
  • Performance-driven with call monitoring and quality assurance standards
OTHER DUTIES:
Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice
Benefits
Join our team and enjoy an outstanding benefits package, including:
(Full Time Only)
  • Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
  • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
  • Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
  • 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
  • Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
  • Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
(Part Time)
  • 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
  • Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
  • Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Union:
  • If this position is unionrepresented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

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