Outlet Operations Manager Jobs in Decatur, GA (NOW HIRING)

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in Team Member Café while working
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

Who You Are:

• Strategic Operator: You understand how to balance guest satisfaction, team engagement, operational efficiency, and financial performance across multiple outlets.

• Inspirational Leader: You develop, coach, and motivate leaders, creating a high-performing team focused on service excellence and professional growth.

• Guest Experience Champion: You are committed to delivering memorable experiences and ensuring all outlets consistently exceed guest expectations.

• Business-Minded Professional: You understand inventory management, menu engineering, forecasting, cost controls, labor management, and revenue optimization.

• Collaborative Partner: You effectively partner with Culinary, Purchasing, Hotel Operations, and other departments to achieve organizational goals.

• Effective Communicator: You maintain clear, proactive communication and ensure teams remain informed, engaged, and aligned with hotel objectives.

• Adaptable and Decisive: You remain composed under pressure, make informed decisions quickly, and lead teams effectively through changing business conditions.

What You'll Do:

• Lead all food and beverage outlet operations, ensuring compliance with Loews standards, policies, and service expectations.

• Partner with outlet leaders to establish staffing plans, operational procedures, and performance objectives that support business needs.

• Hire, train, coach, evaluate, and develop Food & Beverage management team members while supporting succession planning and team engagement.

• Monitor guest satisfaction and operational performance, implementing improvements to enhance the overall guest experience.

• Oversee inventory controls, menu pricing, forecasting, and purchasing practices to maximize efficiency and financial performance.

• Collaborate with the Executive Chef, Purchasing Manager, and outlet leadership to develop menu offerings and achieve departmental goals.

• Communicate regularly with department leaders and participate in hotel meetings to ensure alignment on events, initiatives, and operational priorities.

• Ensure compliance with safety, sanitation, emergency, and security procedures while maintaining a culture of teamwork, professionalism, and service excellence.

• Maintain compliance with all hotel policies, procedures, and standards.

• Ensure adherence to all applicable safety and sanitation regulations.

• Remain current on industry trends, menu innovations, and hospitality best practices.

• Demonstrate professionalism, courtesy, and integrity in all interactions with guests, team members, and leadership.

• Attend and complete all required meetings, training sessions, and development programs.

• Demonstrate regular and reliable attendance.

• Perform other duties as assigned

Your Qualifications Include:

• 4-6 years of progressive management experience in a large, upscale, high-volume, multi-outlet hotel environment.

• 2-3 years of leadership experience at the Director level or equivalent.

• Bachelor's degree or higher in Food Service Management, Culinary Arts, Hospitality Management, or a related field preferred.

• Thorough knowledge of food and beverage planning, production, presentation, service, financial controls, and operational management.

• Demonstrated ability to develop innovative menus and beverage programs that complement outlet concepts and guest expectations.

• Strong knowledge of inventory control, forecasting, labor management, and revenue-driving initiatives.

• Proven ability to develop and maintain effective operating controls while achieving service, quality, and financial objectives.

• Exceptional leadership, organizational, communication, and team development skills.

• Ability to effectively coach, motivate, and develop managers and supervisors.

• Ability to work a flexible schedule including weekends, evenings, holidays, and business-critical periods.