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Outdoor Recreation Concierge - The Cliffs Hotel and Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

The Cliffs is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Outdoor Recreation Concierge who can maintain a sense of luxury at the pool while engaging with guests. We look forward to connecting with you!

Position Summary:

We are in search of a professional who represents the essence of luxury, genuine passion for providing exceptional service and possesses a keen eye for detail. The ideal candidate will radiate professionalism, possess excellent communication skills, and demonstrate a commitment to upholding the highest standards of guest satisfaction. Outdoor Recreation Concierge are crucial members of our service staff that ensure quality service in one of our most highly visited amenities on property

Essential Functions of the job:

• Must be available to work 3 shifts minimum per week
• Must be available to work weekends, nights, and Holidays
• Punctuality and reliability are non-negotiable expectations for this role.
• Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
• Communicate with guests in an articulate manner, using correct verbiage and avoiding slang
• Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
• Provide personalized assistance and ensuring their comfort and enjoyment throughout their stay.
• Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
• Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled
• Oversee pool, yoga and other guest activity to ensure adherence to capacity and safety protocols, taking necessary steps such as evicting guests from the pool area when required.
• Maintain communication with Manager on Duty (MOD) for support and resolution of guest concerns.
• Assist guests with poolside amenities such as towels, umbrellas, and loungers, anticipating their needs, overaccommodating when possible, and providing attentive service.
• Collaborate with other departments to coordinate special events or activities at the pool, ensuring seamless execution and guest satisfaction.
• Ensure the cleanliness, and maintenance of the pool area, adhering to the hotel's standards of excellence
• Maintain a thorough understanding of all hotel and pool amenities, including food and beverage offerings, and effectively communicate them to guests.
• Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming
• Complete all other duties as assigned by manager

Physical Requirements:

• Stand and sit outdoors as necessary for the duration of the shift (6-8 hours).
• Lifting towels dirty and clean (under 15 pounds).
• Moving towel cart as necessary throughout shift (under 40 pounds)

Education, Experience, Skills:

• Working knowledge of guest services in a luxury hotel setting preferred.
• Excellent interpersonal skills with a genuine passion for providing exceptional service.
• Demonstrates professionalism and excels in fast-paced, dynamic environments
• Consistently uphold a welcoming and approachable demeanor during all shifts
• Strong command of the English language; proficiency in Spanish is a valued asset
• Must be able to communicate and work effectively with co-workers in all departments

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.