ZipRecruiter

Log In

1

Outbound Manager Jobs in Washington (NOW HIRING)

ARS

Outbound Call Center Sales Manager

Springfield, VA · On-site

$120K - $140K/yr

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

Cortiva Institute - Baltimore

Be Seen First

Outbound Sales Representative

Linthicum Heights, MD · On-site

$21 - $25/hr

Enters all admissions inquiries into the appropriate CRM system. * Maintains inventory of admissions forms and marketing materials. * Complete all trainings as required, including attending training ...

Service Experts

Manager, Customer Service

Fairfax, VA · On-site

Outbound Call Activity - Executes targeted outbound campaigns focused on lead recovery, customer ... Tiered Campaign Management: Develop and manage tiered outbound campaigns based on customer ...

Alarm.com

Revenue Operations Manager

Tysons Corner, VA · On-site

Design and operate tech-driven outbound programs that activate existing lead and account data into ... Prior experience managing or mentoring operational support roles preferred. * Strong analytical ...

Goodshuffle Pro

SMB Sales Manager

Washington, DC · On-site

$150K - $180K/yr

These small businesses have managed operations with spreadsheets at best, memory at worst. We ... You'll strengthen the outbound motion, hire and develop the people responsible for running it ...

next page

Showing results 1-20

All JobsOutbound JobsOutbound Manager JobsOutbound Manager Jobs in Washington

Outbound Manager information

See Washington salary details

$22.7K

$84.6K

$156.3K

How much do outbound manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for outbound manager in Washington is $84,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $101,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an outbound manager?

To thrive as an Outbound Manager, you need strong organizational skills, experience in logistics or supply chain management, and a relevant bachelor's degree. Familiarity with warehouse management systems (WMS), inventory tracking software, and shipping platforms is typically required. Leadership, problem-solving, and effective communication are standout soft skills for coordinating teams and managing high-volume operations. These skills ensure efficient outbound processes, minimize errors, and support timely fulfillment of customer orders.

What are the biggest challenges an outbound manager faces when coordinating with other departments?

One of the main challenges for an Outbound Manager is ensuring seamless communication and collaboration between the warehouse, sales, and logistics teams. Coordinating shipping schedules, managing last-minute order changes, and aligning inventory levels with demand often require quick problem-solving and effective teamwork. Outbound Managers must be proactive in addressing bottlenecks and discrepancies to maintain on-time deliveries and customer satisfaction. Building strong relationships and fostering open communication channels across departments is crucial for success in this role.

What is the difference between Outbound Manager vs Outbound Supervisor?

AspectOutbound ManagerOutbound Supervisor
ResponsibilitiesOversees entire outbound operations, manages teams, develops strategies, and ensures targets are met.Supervises daily outbound activities, monitors team performance, and ensures operational efficiency.
Required CredentialsExperience in logistics or supply chain, leadership skills, often a bachelor's degree.Experience in warehouse or logistics, supervisory skills, sometimes certifications in logistics.
Work EnvironmentOffice-based with coordination across multiple teams and departments.Warehouse or distribution center, direct oversight of staff and operations.
Industry UsageCommonly used in logistics, supply chain, and distribution companies.Used in similar industries, often as a step below the manager role.

The Outbound Manager focuses on strategic oversight and leadership of outbound operations, while the Outbound Supervisor handles daily supervision and team management. Both roles require logistics knowledge, but the manager position involves broader planning and decision-making responsibilities.

What does an outbound manager do?

An outbound manager oversees the planning and execution of outbound logistics, including shipping, transportation, and delivery operations. They coordinate with carriers, monitor shipment schedules, optimize routes, and ensure timely delivery while managing costs and compliance with regulations.

What are the most commonly searched types of Outbound jobs in Washington?

The most popular types of Outbound jobs in Washington are:

What are popular job titles related to Outbound Manager jobs in Washington?

For Outbound Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Outbound Manager jobs in Washington look for?

The top searched job categories for Outbound Manager jobs in Washington are:

What cities in Washington are hiring for Outbound Manager jobs?

Cities in Washington with the most Outbound Manager job openings:

Outbound Manager jobs near you
Infographic showing various Outbound Manager job openings in Washington as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $84,626 per year, or $40.7 per hour.

Outbound Call Center Sales Manager

Springfield, VA • On-site

ARS-Rescue Rooter
See more jobs at ARS-Rescue Rooterexternal

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Company Name
ARS-Rescue Rooter
Overview
Pay: $120,000 - $140,000 per year
Bonus: Eligible to participate in the Annual Corporate Bonus Plan
Location: Springfield, VA
Join American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.
We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives responsible for converting warm customer leads into scheduled appointments and revenue opportunities.
This is a high-volume, performance-driven call center operation-not a traditional customer service center. The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results.
What We Offer
  • Competitive base salary plus annual corporate bonus opportunity
  • Weekly pay via direct deposit
  • Insurance available after 31 days, including low-cost medical plans
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • 13 days PTO plus 8 paid holidays
  • Company-paid life insurance
  • Career advancement opportunities within a national service organization
  • Strong leadership support and established infrastructure

Responsibilities
What You'll Do
  • Lead, develop, and manage an outbound call center sales team of approximately 12-20 representatives
  • Drive high-volume outbound dialing to warm leads, including unsold opportunities, previous customers, aged leads, and other qualified customer lists
  • Establish clear expectations for dialing activity, contact rates, conversion rates, appointments booked, revenue generated, and overall sales productivity
  • Coach representatives on phone sales techniques, objection handling, urgency creation, value positioning, and closing for the appointment
  • Monitor live and recorded calls and provide timely, actionable coaching
  • Use call center reporting, CRM data, and performance dashboards to identify trends and improve results
  • Develop outbound calling strategies, lead segmentation, follow-up cadences, and targeted sales campaigns
  • Hold representatives accountable through daily performance management, call reviews, scorecards, and one-on-one coaching
  • Manage scheduling and staffing to maximize lead coverage, contact rates, and productivity
  • Recruit, train, onboard, and develop new outbound sales representatives
  • Partner with sales and operations leadership to align outbound campaigns with capacity and revenue goals
  • Build a competitive, energetic, and accountable sales culture focused on measurable results
  • Continuously improve scripts, workflows, dialing strategies, and call center processes

Qualifications
  • Required experience managing a high-volume outbound call center or outbound phone-sales team
  • Proven success leading representatives responsible for outbound dialing, warm-lead conversion, appointment setting, or telephone sales
  • Strong understanding of call center performance metrics, including dialing activity, contact rate, conversion rate, appointments set, show rate, and revenue
  • Experience using call monitoring, scorecards, reporting, and performance data to coach and improve results
  • Demonstrated ability to develop sales representatives and hold teams accountable to daily and monthly goals
  • Experience creating or improving outbound scripts, lead follow-up strategies, and dialing campaigns
  • Strong leadership, communication, organizational, and problem-solving skills
  • Comfortable working in a fast-paced, metric-driven, and highly accountable sales environment
  • Proficiency with CRM systems, call center platforms, dialers, and reporting tools
  • Residential home services, appointment-setting, rehash, or lead-conversion experience is preferred

This is an opportunity to lead and grow a highly visible outbound sales operation with strong earning potential, executive-level exposure, and the support of a nationally recognized organization.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

Apply