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Outbound Associate Jobs in Rockford, IL (NOW HIRING)

FERGUSON

Warehouse Associate - Entry Level

Rockford, IL · On-site

$16 - $19/hr

Safely operate a stand-up forklift (order selector/cherry picker) to pull and prepare outbound ... our associates. Our competitive offering not only includes benefits like health, dental, vision ...

SUPPLY.com

Warehouse Associate - Entry Level

Rockford, IL

$16 - $19/hr

Safely operate a stand-up forklift (order selector/cherry picker) to pull and prepare outbound ... our associates. Our competitive offering not only includes benefits like health, dental, vision ...

Ecolab

Logistics Associate

Beloit, WI · On-site

$19.77 - $29.66/hr

As a Logistics Associate I, you'll help deliver the products that support clean water, safe food ... Load trailers with packed boxes and pallets for outbound shipments * Identify and report quantity ...

Ecolab

Logistics Associate

Beloit, WI · On-site

$19.77 - $29.66/hr

As a Logistics Associate I, you'll help deliver the products that support clean water, safe food ... Load trailers with packed boxes and pallets for outbound shipments * Identify and report quantity ...

Ecolab Inc.

Logistics Associate

Beloit, WI · On-site

$19.77 - $29.66/hr

As a Logistics Associate I, you'll help deliver the products that support clean water, safe food ... Load trailers with packed boxes and pallets for outbound shipments * Identify and report quantity ...

Ecolab Inc.

Logistics Associate

Beloit, WI · On-site

$19.77 - $29.66/hr

As a Logistics Associate I, you'll help deliver the products that support clean water, safe food ... for outbound shipments Identify and report quantity discrepancies to the Supervisor or Lead ...

Avacend Inc

Feeder Associate/ Dispatch

Rockford, IL · On-site

$20.65/hr

* The Feeder Dispatch Admin with driving works in a fast-paced office environment responding to inbound & outbound feeder drivers via phone with great attention to detail. Working outside in all types ...

Regal Rexnord

Shipping /Receiving Associate

Marengo, IL · On-site

$21/hr

Verify outbound shipments and inbound receipts with documentation provided. * Delivers materials to ... 000 associates around the world who help create a better tomorrow by providing sustainable ...

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All JobsOutbound Associate JobsOutbound Associate Jobs in Rockford, IL

Outbound Associate information

See Rockford, IL salary details

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How much do outbound associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for outbound associate in Rockford, IL is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Outbound Associate vs Customer Service Representative?

AspectOutbound AssociateCustomer Service Representative
Primary RoleMaking outbound calls to clients or prospects to promote products or servicesHandling inbound customer inquiries and providing support
Work EnvironmentCall centers, sales departmentsCustomer service centers, support desks
Required SkillsCommunication, sales techniques, persistenceCommunication, problem-solving, patience
Common CertificationsNone typically required, sales or communication training beneficialNone typically required, customer service training beneficial

While both roles involve communication with clients, Outbound Associates focus on proactive sales calls, whereas Customer Service Representatives handle inbound inquiries and support. The roles share similar skills but differ in their primary functions and work environments.

What are some common challenges outbound associates face and how can they be addressed?

Outbound Associates often encounter challenges such as meeting strict shipping deadlines, accurately processing high volumes of orders, and maintaining organization in a fast-paced warehouse environment. To overcome these, it's important to develop strong time management skills, attention to detail, and effective communication with team members and supervisors. Many companies provide on-the-job training and utilize technology such as barcode scanners and inventory management systems to help associates work efficiently and reduce errors.

What is an outbound associate?

Outbound Associates are warehouse or logistics professionals responsible for preparing and shipping orders to customers or retail locations. Their tasks typically include picking items, packing products securely, labeling packages, and ensuring shipments meet quality and accuracy standards. Outbound Associates often use scanning equipment and work closely with inventory and shipping teams. This role is essential in maintaining efficient supply chain operations and ensuring timely delivery of products.

What are the key skills and qualifications needed to thrive as an outbound associate?

To thrive as an Outbound Associate, you need strong organizational skills, attention to detail, and experience in inventory management or warehouse operations, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and shipping software is typically required. Reliability, teamwork, and effective communication are valuable soft skills that enhance performance in this role. These skills ensure efficient order processing, accurate shipments, and smooth coordination within fast-paced distribution environments.

What are the most commonly searched types of Outbound jobs in Rockford, IL?

The most popular types of Outbound jobs in Rockford, IL are:

What cities near Rockford, IL are hiring for Outbound Associate jobs?

Cities near Rockford, IL with the most Outbound Associate job openings:

Outbound Associate jobs near you

Inside Sales Associate

Great Lakes Industrial

Loves Park, IL • On-site

$65K - $70K/yr

Full-time

Posted 27 days ago

Job description

Job Type
Full-time
Description
Great Lakes Industrial
YOUR FIRST CHOICE FOR ENGINEERED SOLUTIONS
  • Title: Inside Sales Associate
  • Location: Great Lakes Industrial - 2127 Rivington Rd, Loves Park IL
  • Job Type: Full Time /Salary
  • Travel: <5>
  • Pay: $65,000-$70,000 + variable comp
  • Reports to: Sales Manager (Lew Weich)

Great Lakes Industrial (GLI) is a leader in the Industrial manufacturing & distribution sector, specializing in innovative engineered solutions and products. With a strong commitment to quality and customer satisfaction, we are driven by a passion for operational excellence.
Inside Sales Associate:
The Inside Sales Associate is responsible for managing and growing an assigned book of customer accounts within the manufacturing and distribution business. This role combines proactive account management and sales growth with responsibility for initial lead qualification via outbound and inbound emails and phone calls generated by the company's marketing outreach efforts. The ideal candidate is a relationship-driven, detail-oriented sales professional who can balance account retention and growth activities with timely, professional response to inbound leads.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
  • Manage a defined book of accounts, serving as the primary point of contact for order management, pricing inquiries, product questions, and general account service.
  • Proactively grow assigned account revenue through outbound calls, emails, and account reviews, identifying opportunities for additional product lines, increased volume, and cross-sell/up-sell opportunities.
  • Develop and execute account-specific growth plans in coordination with the sales management team, tracking progress against revenue and margin targets.
  • Respond promptly and professionally to inbound calls and emails generated by marketing campaigns, trade shows, website inquiries, and other lead-generation activities.
  • Qualify leads, gather relevant account and application information, and route or convert leads according to established sales processes.
  • Prepare and follow up on quotes, proposals, and pricing requests in a timely and accurate manner.
  • Maintain accurate and up-to-date account records, call notes, opportunities, and pipeline activity within the company's CRM (Zoho) system.
  • Collaborate with outside sales representatives, customer service, and operations teams to ensure a seamless customer experience.
  • Monitor customer order patterns and proactively address at-risk accounts to minimize churn.
  • Stay current on product specifications, applications, and industry trends relevant to the assigned account base.
  • Provide regular reporting on account activity, pipeline status, and sales results to management.
  • Perform other duties as assigned.

Requirements
POSITION QUALIFICATIONS:
Competencies
The Inside Sales Associate must have a passion for creating a remarkable customer experience while identifying opportunities to develop cost-effective solutions for GLI and our customers. The specialist must be able to multitask and change gears quickly and effectively. As GLI is looking to advance and grow, the Sourcing Account Specialist must also be able to adapt to new requirements and see change as a challenge/growth opportunity, not just a requirement.
Skills & Abilities:
  • Basic understanding of industrial commodities, products, and materials.
  • Understanding of outbound marketing campaigns, both strategically and logistically preferred.
  • Experience with multi-site manufacturing, distribution environment, and/or distribution processes strongly preferred.
  • Demonstrated ability to manage a high-volume account portfolio while identifying and closing growth opportunities.
  • Strong verbal and written communication skills, with the ability to build rapport quickly over phone and email.
  • Strong organizational skills and the ability to prioritize and manage multiple accounts, inquiries, and deadlines simultaneously.
  • Willingness to learn technical product specifications is required.

Education: Bachelor's Degree in any discipline or equivalent practical experience
Experience: 3-5 years of experience in inside sales, account management, customer service, or a related sales support role, preferably within a manufacturing, industrial, or distribution environment.
Computer Skills: Proficiency with CRM software (Zoho), ERP systems, and standard office productivity tools (Microsoft Office/Outlook).
Certificates & Licenses: Valid driver's license

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