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Outbound Associate Jobs in Lansing, MI (NOW HIRING)

Randstad

Associate Auto Adjuster

Howell, MI · Hybrid

$23.50 - $24/hr

Make outbound calls to guide insured customers, gather missing data, and provide clear, empathetic ... Associate degree (or currently working toward one) strongly preferred. * Experience: 1-3 years in ...

Infinia Search Inc

Be Seen First

Associate Adjuster - Auto

Howell, MI · On-site

$24/hr

Associate Adjuster Auto Hybrid - Worcester, MA - Howell, MI - Syracuse, NY - Itasca, IL - Richmond ... Collects and files bills/documentation and sends outbound correspondence as needed. ● Manages ...

My Wireless

Retail Sales Associate

Lansing, MI · On-site

$29K - $54K/yr

My Wireless Retail Sales Associate My Wireless / Authorized AT&T Retailer My Wireless, an AT&T ... Experience prospecting through outbound calls. (Preferred) * Must be at minimum 18 years of age ...

My Wireless

Part Time Retail Sales Associate

Lansing, MI · On-site

$29K - $39K/yr

My Wireless Retail Sales Associate My Wireless / Authorized AT&T Retailer My Wireless, an AT&T ... Experience prospecting through outbound calls. (Preferred) * Must be at minimum 18 years of age ...

PNC Bank

Client Experience Associate

Lansing, MI · On-site

$14.75 - $20.25/hr

As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... Supports proactive sales conversations through internal and outbound interactions with a defined ...

Cencora

Warehouse Associate

Williamston, MI

$25.30/hr

Order fulfillment - stocking, restocking, picking and packing, and outbound shipping of customer orders. * Perform daily cycle counting and researching discrepancies. * Use equipment to track ...

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Outbound Associate information

See Lansing, MI salary details

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How much do outbound associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for outbound associate in Lansing, MI is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.41 per hour, depending on experience, location, and employer.

What is the difference between Outbound Associate vs Customer Service Representative?

AspectOutbound AssociateCustomer Service Representative
Primary RoleMaking outbound calls to clients or prospects to promote products or servicesHandling inbound customer inquiries and providing support
Work EnvironmentCall centers, sales departmentsCustomer service centers, support desks
Required SkillsCommunication, sales techniques, persistenceCommunication, problem-solving, patience
Common CertificationsNone typically required, sales or communication training beneficialNone typically required, customer service training beneficial

While both roles involve communication with clients, Outbound Associates focus on proactive sales calls, whereas Customer Service Representatives handle inbound inquiries and support. The roles share similar skills but differ in their primary functions and work environments.

What are some common challenges outbound associates face and how can they be addressed?

Outbound Associates often encounter challenges such as meeting strict shipping deadlines, accurately processing high volumes of orders, and maintaining organization in a fast-paced warehouse environment. To overcome these, it's important to develop strong time management skills, attention to detail, and effective communication with team members and supervisors. Many companies provide on-the-job training and utilize technology such as barcode scanners and inventory management systems to help associates work efficiently and reduce errors.

What is an outbound associate?

Outbound Associates are warehouse or logistics professionals responsible for preparing and shipping orders to customers or retail locations. Their tasks typically include picking items, packing products securely, labeling packages, and ensuring shipments meet quality and accuracy standards. Outbound Associates often use scanning equipment and work closely with inventory and shipping teams. This role is essential in maintaining efficient supply chain operations and ensuring timely delivery of products.

What are the key skills and qualifications needed to thrive as an outbound associate?

To thrive as an Outbound Associate, you need strong organizational skills, attention to detail, and experience in inventory management or warehouse operations, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and shipping software is typically required. Reliability, teamwork, and effective communication are valuable soft skills that enhance performance in this role. These skills ensure efficient order processing, accurate shipments, and smooth coordination within fast-paced distribution environments.
What cities near Lansing, MI are hiring for Outbound Associate jobs? Cities near Lansing, MI with the most Outbound Associate job openings:
Outbound Associate jobs near you

Account Associate - State Farm Agent Team Member

Steven Bartshe - State Farm Agent

Eaton Rapids, MI • On-site

$25K - $35K/yr

Full-time

Medical, PTO

Re-posted 6 days ago

Job description

Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off

ROLE DESCRIPTION:
As a State Farm Account Associate, you will be responsible for making outbound calls to prospective and existing customers to promote State Farm insurance products, schedule appointments with agents, and provide excellent customer service. Your role is critical in expanding our customer base and supporting our agents in delivering personalized insurance solutions.
RESPONSIBILITIES:
  • Make outbound calls to prospective customers to promote State Farm insurance products and services.
  • Identify and qualify leads for agents by gathering relevant customer information.
  • Stay informed about the various insurance products and services offered by State Farm.
  • Follow up on leads generated from marketing campaigns or referrals to schedule appointments for agents.
  • Provide initial information to potential customers and answer basic questions about insurance options.
  • Maintain and update a database of prospects and customer interactions.
  • Ensure all communications adhere to State Farm guidelines and compliance standards.
  • Prepare regular reports on call activity, lead generation, and appointment scheduling.
QUALIFICATIONS: 
  • Previous telemarketing or sales experience, preferably in the insurance industry.
  • Communication and persuasion skills; proficiency in using CRM software.
  • Basic understanding of insurance products or a willingness to learn.
  • Ability to handle rejection and remain motivated.
  • Organizational skills to manage and track multiple leads.
  • Professional and courteous telephone manner.
  • Focus on achieving targets and contributing to the agency’s growth.