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Orphan Outreach information

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$30K

$85.7K

$126.5K

How much do orphan outreach jobs pay per year?

As of Jul 5, 2026, the average yearly pay for orphan outreach in the United States is $85,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Orphan Outreach Coordinator, and why are they important?

To thrive as an Orphan Outreach Coordinator, you need a background in social work, child development, or related fields, often supported by a relevant degree and experience with at-risk youth. Familiarity with case management software, data tracking systems, and knowledge of child welfare regulations is typically required. Exceptional interpersonal skills, cultural sensitivity, and strong organizational abilities help build trust and manage diverse responsibilities. These skills ensure effective support for vulnerable children, facilitate successful program delivery, and foster positive community relationships.

What is the difference between Orphan Outreach vs Child Advocate?

AspectOrphan OutreachChild Advocate
CredentialsVolunteer or professional experience, sometimes social work or counseling backgroundSocial work, counseling, or related certifications often preferred
Work EnvironmentNonprofit organizations, community centers, international settingsLegal settings, social services agencies, nonprofit organizations
Employer & IndustryNonprofits focused on orphan care and international aidChild welfare agencies, legal systems, nonprofits
Search & Comparison IntentUnderstanding roles in orphan care and outreach programsLegal and social support for children, advocacy roles

While both roles focus on children's well-being, Orphan Outreach primarily involves direct support and outreach for orphans through nonprofit programs, often in international or community settings. Child Advocates typically work within legal or social service systems to represent and support children's rights and needs. Both roles require compassion and knowledge of child welfare, but their work environments and specific responsibilities differ.

What are some common challenges faced by professionals working in Orphan Outreach roles, and how can they be addressed?

Professionals in Orphan Outreach often encounter challenges such as navigating cultural differences, addressing emotional trauma in children, and coordinating with local agencies or governments. Building strong communication skills, participating in ongoing training on trauma-informed care, and developing cultural competency are essential for overcoming these challenges. Collaboration with multidisciplinary teams and establishing clear protocols can also help ensure effective support for children and their communities.

What is Orphan Outreach?

Orphan Outreach is a nonprofit organization dedicated to supporting orphaned and vulnerable children around the world. The organization works with local partners to provide education, healthcare, food, and spiritual care to children in need. Orphan Outreach also advocates for family preservation and adoption, seeking to ensure that every child has a safe and loving environment. Their programs operate in several countries, focusing on sustainable solutions and long-term impact.
More about Orphan Outreach jobs
What cities are hiring for Orphan Outreach jobs? Cities with the most Orphan Outreach job openings:
What states have the most Orphan Outreach jobs? States with the most job openings for Orphan Outreach jobs include:
What job categories do people searching Orphan Outreach jobs look for? The top searched job categories for Orphan Outreach jobs are:
Orphan Outreach jobs near you
Infographic showing various Orphan Outreach job openings in the United States as of June 2026, with employment types broken down into 6% Internship, 13% Full Time, and 81% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,696 per year, or $41.2 per hour.

BDC MANAGER

Viva Toyota of Las Cruces

Las Cruces, NM

Full-time

Posted 15 days ago

Job description

Position Summary
The Business Development Center (BDC) Manager is responsible for leading and developing the dealership's BDC team while driving appointment generation, lead conversion, customer retention, and customer satisfaction across all dealership departments. The BDC Manager oversees inbound and outbound communications, CRM compliance, internet lead management, appointment-setting activities, and follow-up processes to maximize dealership sales and service opportunities.
The BDC Manager serves as a key leader in customer acquisition and retention by ensuring timely customer communication, process execution, employee development, and achievement of dealership performance objectives.
Essential Duties and Responsibilities
Leadership amp; Team Management
  • Recruit, hire, train, coach, and develop BDC Representatives.
  • Conduct regular performance reviews and coaching sessions.
  • Establish daily, weekly, and monthly performance expectations.
  • Monitor employee productivity and accountability.
  • Create schedules to ensure proper staffing and customer coverage.
  • Conduct team meetings and ongoing training sessions.
  • Foster a culture focused on customer service, accountability, and continuous improvement.
  • Lead Management amp; Appointment Generation
  • Manage all inbound and outbound customer communications.
  • Ensure timely response to internet, phone, text, chat, social media, and third-party leads.
  • Monitor lead handling processes to ensure compliance with dealership standards.
  • Drive appointment-setting efforts for Sales, Service, Parts, and Collision Center operations.
  • Ensure all opportunities are properly documented within the CRM system.
  • Monitor lead response times and conversion performance.
  • Develop strategies to increase appointment show rates and sales conversions.
  • Customer Follow-Up amp; Retention
  • Oversee customer follow-up programs for sales and service customers.
  • Manage customer satisfaction follow-up activities.
  • Ensure missed appointments are contacted promptly and rescheduled.
  • Coordinate recall campaigns, service reminders, and maintenance retention programs.
  • Monitor customer retention efforts and loyalty initiatives.
  • Assist in managing online reputation and review generation programs.
  • Sales Support
  • Support showroom traffic generation through outbound prospecting activities.
  • Manage manifest lists, equity mining opportunities, orphan owner campaigns, lease maturity lists, and unsold showroom follow-up.
  • Coordinate sales appointments and customer handoffs to sales management.
  • Assist with special sales events and dealership promotions.
  • Support customer database marketing initiatives.
  • Service amp; Fixed Operations Support
  • Coordinate service appointment scheduling activities.
  • Support service retention and maintenance reminder campaigns.
  • Contact customers regarding recalls, declined services, and future maintenance needs.
  • Assist Service Department with appointment confirmation and follow-up activities.
  • Generate opportunities for vehicle upgrade and trade-in discussions through service lane activities.
  • CRM amp; Process Management
  • Ensure 100% CRM compliance by BDC personnel.
  • Monitor data quality and customer records.
  • Generate and review daily, weekly, and monthly performance reports.
  • Analyze lead source performance and conversion metrics.
  • Implement process improvements to maximize efficiency and effectiveness.
  • Maintain customer confidentiality and data security standards.
  • Marketing amp; Community Engagement
  • Assist with dealership marketing initiatives and promotional campaigns.
  • Support community outreach and dealership events.
  • Coordinate customer communication campaigns.
  • Promote dealership products, services, and special offers.
  • Additional Responsibilities
  • Attend management meetings and leadership training.
  • Maintain professional appearance and conduct.
  • Comply with all dealership policies and procedures.
  • Perform other duties as assigned.
  • Supervisory Responsibilities
    Direct supervision of:
  • BDC Representatives
  • Internet Sales Representatives
  • Customer Care Representatives
  • Appointment Coordinators
  • Responsible for hiring, training, scheduling, coaching, performance evaluations, corrective action, and termination recommendations.
  • Performance Metrics (KPIs)
    BDC Managers may be evaluated on:
    Lead Management Metrics
  • Lead Response Time
  • Internet Lead Conversion Rate
  • Contact Rate
  • Appointment Set Rate
  • Appointment Show Rate
  • Appointment Sold Rate
  • Sales Performance Metrics
  • Sales Appointments Generated
  • Units Sold from BDC Appointments
  • Gross Profit Generated from BDC Opportunities
  • Lease Renewal Conversion
  • Equity Mining Results
  • Service Performance Metrics
  • Service Appointment Generation
  • Recall Appointment Completion
  • Maintenance Retention
  • Declined Service Recovery
  • Customer Experience Metrics
  • Customer Satisfaction Scores (CSI)
  • Online Review Generation
  • Customer Retention Rate
  • Follow-Up Completion Rate
  • Operational Metrics
  • CRM Compliance
  • Employee Productivity
  • Call Monitoring Scores
  • Training Completion
  • Team Performance
  • Qualifications
  • Education amp; Experience
  • High School Diploma or GED required. Associate's Degree or Bachelor's Degree preferred. Minimum 2–5 years automotive sales, BDC, customer service, or dealership management experience preferred. Previous supervisory or management experience preferred. Experience using CRM systems and dealership software required.
    Knowledge, Skills amp; Abilities
    Strong leadership and coaching abilities. Excellent communication and interpersonal skills. Strong organizational and time management skills. Ability to analyze reports and performance metrics. Strong customer service orientation. Ability to manage multiple priorities in a fast-paced environment. Proficiency with CRM platforms, Microsoft Office, and digital communication tools. Bilingual (English/Spanish) preferred in many Viva Auto Group markets.
    Physical Requirements
    Ability to sit for extended periods while using computers and telephones. Frequent use of computers, phones, and office equipment. Occasional walking throughout dealership facilities. Ability to occasionally lift up to 25 pounds.
    Work Environment
    Professional office environment within an automotive dealership. Frequent interaction with customers, employees, vendors, and management. Fast-paced, goal-oriented environment requiring multitasking and attention to detail.
    Licenses amp; Certifications
    Valid Driver's License preferred. Manufacturer CRM and customer experience certifications as required. Additional training and certifications may be required by Viva Auto Group.
    Compensation
    Compensation may include:
    Base Salary Performance Bonuses Appointment Generation Bonuses Sales Performance Incentives CSI and Customer Retention Bonuses
    Compensation is governed by the dealership's approved BDC Manager Compensation Plan.
    Equal Employment Opportunity
    Viva Auto Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, tribal, or local law.

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