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Order Taking Jobs in Michigan (NOW HIRING)

Trinity Health

Food and Nutrition

Muskegon, MI · On-site

Processes room service orders * Interacts with patients and family members by order taking via the phone and inputting menu selections into the computer * Gathers, washes, & puts away dry dishes

Vitales Pizza

Phones

Zeeland, MI

$13.73/hr

Attention to detail for accurate order-taking * Basic computer skills and comfort with POS systems (training provided) * Prior customer service experience is a plus, but not required * Ability to ...

Chick-fil-A

Part-Time Team Member

Norton Shores, MI

$12 - $14/hr

Ensuring order accuracy in order taking and fulfillment * Working with speed and efficiency to serve our guests and be a good steward of your time * Maintaining a clean work environment for the ...

Holiday Market

Pastry Chef

Royal Oak, MI

$21/hr

... order taking counter sales and production schedule -Focus on baking and pastries as our cake team is strong -Efficiently manage your time to be hands on and in the bakery but also to complete any ...

Chick-fil-A

Part-Time Team Member

Norton Shores, MI · On-site

$12 - $14/hr

Ensuring order accuracy in order taking and fulfillment * Working with speed and efficiency to serve our guests and be a good steward of your time * Maintaining a clean work environment for the ...

Trinity Health

Food and Nutrition

Muskegon, MI · On-site

Processes room service orders * Interacts with patients and family members by order taking via the phone and inputting menu selections into the computer * Gathers, washes, & puts away dry dishes

Chick-fil-A

Part Time Front of House Team Member

Jackson, MI · On-site

$13.75 - $14.25/hr

Actively closes the gaps when order taking in Drive Thru. Qualifications and Requirements: * Consistency and reliability * Cheerful and positive attitude * Loves serving and helping others * Customer ...

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Showing results 21-40

All JobsOrder Taking JobsOrder Taking Jobs in Michigan

Order Taking information

What is order taking?

Order taking is the process of receiving and processing customer orders for goods or services, typically via phone, online platforms, or in-person interactions. Order takers ensure that customer requests are accurately recorded, confirm details, and facilitate the fulfillment process by passing orders to the appropriate departments. This role is crucial in industries like retail, hospitality, and food service, where efficient and accurate order handling directly impacts customer satisfaction.

What are the key skills and qualifications needed to thrive as an order taker, and why are they important?

To thrive as an Order Taker, you need strong attention to detail, clear communication skills, and basic numeracy, often with a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, order management software, and sometimes phone or online ordering platforms is typically required. Active listening, patience, and a customer-oriented attitude are essential soft skills that set top performers apart. These abilities ensure accurate order processing, efficient service, and positive customer experiences, which are crucial for operational success.

What are some common challenges faced by order takers in a fast-paced environment, and how can they be managed?

Order takers often work in environments where high volumes of orders come in quickly, especially during peak hours. A major challenge is maintaining accuracy and speed under pressure, as mistakes can lead to customer dissatisfaction and delays. Effective order takers rely on strong communication, active listening, and organizational skills to ensure orders are correctly processed and relayed to the appropriate teams. Using order management systems efficiently and staying calm under pressure can greatly help manage these challenges. Regular training and feedback from supervisors also play a key role in improving performance.

What is the difference between Order Taking vs Customer Service Representative?

AspectOrder TakingCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent, sometimes additional training
Work EnvironmentRetail stores, call centers, restaurantsCall centers, retail, corporate offices
Industry UsageFood service, retail, hospitalityRetail, telecommunications, banking
Job FocusTaking orders accurately and efficientlyAssisting customers, resolving issues, providing information

Order Taking primarily involves accurately recording customer orders in various settings, focusing on efficiency. Customer Service Representatives handle a broader range of customer interactions, including inquiries and problem resolution. While both roles require good communication skills, Customer Service Representatives often require more comprehensive training and handle more complex situations.

How to be an order taker?

To be an order taker, you should develop good communication skills, be attentive to customer needs, and accurately record orders. Familiarity with point-of-sale systems and a polite, patient attitude are also important for success in this role.

What cities in Michigan are hiring for Order Taking jobs?

Cities in Michigan with the most Order Taking job openings:

Order Taking jobs near you
Infographic showing various Order Taking job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Server - Bay View Inn

Petoskey, MI • On-site

Hotel Investment Services
Traveler Accommodation • 51 - 200 employees
Learn more about Hotel Investment Servicesexternal

Full-time

Retirement

Re-posted 21 days ago

Job description

Department: Food & Beverage
Reports to: General Manager
Job Type: Seasonal, Hourly, Full Time & Part Time
Job Summary:
The Bay View Inn is now hiring for the Summer 2026 Season.
Servers at The Bay View Inn are vital to ensuring that our guests receive a positive, memorable dining experience. You will be responsible for taking orders, serving food and beverages, and maintaining a clean and welcoming atmosphere for our guests. From the moment guests take their seats, to their goodbyes as they leave, excellent service is key!
Duties & Responsibilities:
  • Prepare the server stations and dining room for service
  • Welcome guests with a warm, friendly demeanor.
  • Assist in seating guests and providing them with menus.
  • Get them settled with waters, drinks etc., and communicate any specials or promotions.
  • Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
  • Make recommendations based on guests' preferences and dietary restrictions.
  • Take accurate food and beverage orders from guests and enter them into the POS system.
  • Answer any questions regarding the menu, including allergies or special requests.
  • Coordinate with the kitchen staff to ensure the table's orders are prepared and delivered on time and together.
  • Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.
  • Check on guests during their visit to ensure satisfaction and address any requests or concerns.
  • Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
  • Provide attentive and personalized service, anticipating guests' needs.
  • Handle guest complaints or concerns professionally and bring issues to management when necessary.
  • Present bills to guests and handle payment transactions accurately and quickly.
  • Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service and facilitate a positive work environment.
  • Assist colleagues during busy periods or when needed.
  • Participate in pre-shift meetings and training sessions as required.

Qualifications:
  • Must be at least 18 years old
  • At least 2 years previous experience in a restaurant required
  • Excellent communication and interpersonal skills.
  • Positive attitude, enthusiasm for the hospitality industry.
  • Ability to work in a fast-paced environment while maintaining composure.
  • Strong multitasking and time management abilities.
  • Attention to detail, ensuring accurate order-taking and payment processing.
  • Knowledge of food and beverage menus, including dietary restrictions and allergies.
  • Basic math skills for handling payments and calculating tips.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Physical stamina to stand, walk, and carry trays for extended periods.

License/Certification
  • Must possess, or be able to obtain, alcohol and food safety certifications (ServSafe or equivalent)

Benefits:
  • Part Time Benefits: Earned Sick Time (based on eligibility) - 401k with match � Dining and Lodging Discounts

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