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Order Processing Assistant Jobs in Portage, IN (NOW HIRING)

MSI Express, Inc.

Account Manager

Hammond, IN · On-site

... * Assist in new product launches, collaborate with commercialization team, and site team to meet ... Receive and process customer orders accurately and efficiently * Verify order details, including ...

MSI Express, Inc.

Account Manager

Portage, IN · On-site

... * Assist in new product launches, collaborate with commercialization team, and site team to meet ... Receive and process customer orders accurately and efficiently * Verify order details, including ...

MSI Express, Inc.

Account Manager

Portage, IN · On-site

... * Assist in new product launches, collaborate with commercialization team, and site team to meet ... Receive and process customer orders accurately and efficiently * Verify order details, including ...

The Scion Group

Assistant Community Manager

Chicago, IL · On-site

$19.50 - $23.75/hr

Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time ... Annual Turnover Process * Assist the General Manager and Facilities Supervisor with the planning ...

tag

Accounts Receivable Specialist

Chicago, IL

$60K - $65K/yr

Partner with internal teams to resolve billing, payment, and order processing issues * Assist in evaluating accounts for third-party collections or bad debt write-offs * Support and guide junior ...

PTC

Operations Support Coordinator

Chicago Heights, IL · On-site

$45K - $55K/yr

Review and close batch details for order processing. * Serve as backup support for steel receiving, including receiving coils from purchase orders and managing slit orders in Oracle. * Assist the HR ...

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Order Processing Assistant information

See Portage, IN salary details

$8

$17

$26

How much do order processing assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for order processing assistant in Portage, IN is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an order processing assistant?

To thrive as an Order Processing Assistant, you need strong attention to detail, organizational skills, and basic data entry abilities, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and Microsoft Office Suite is typically required. Effective communication, time management, and problem-solving are essential soft skills for this role. These skills ensure accurate order fulfillment, minimize errors, and contribute to efficient workflow and customer satisfaction.

What does an order processing assistant do?

An Order Processing Assistant is responsible for handling and managing customer orders within a company. This role involves entering order details into systems, verifying information for accuracy, coordinating with other departments to ensure timely fulfillment, and resolving any issues related to orders. They often communicate with customers to provide updates and answer inquiries about their orders. Attention to detail and strong organizational skills are important for success in this position.

What is the difference between Order Processing Assistant vs Customer Service Representative?

AspectOrder Processing AssistantCustomer Service Representative
Primary RoleHandles order entry, processing, and trackingAddresses customer inquiries, complaints, and support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentOffice setting, warehouse, or onlineCall centers, retail stores, or online support
Industry UsageRetail, logistics, manufacturingRetail, telecommunications, service industries

While both roles involve interacting with customers and supporting business operations, the Order Processing Assistant primarily focuses on managing and processing orders, ensuring accurate and timely fulfillment. In contrast, the Customer Service Representative handles customer inquiries, resolves issues, and provides support. Both roles require strong communication skills, but their core responsibilities differ significantly.

What are some common challenges faced by order processing assistants, and how can they be managed effectively?

Order Processing Assistants often encounter challenges such as managing high volumes of orders during peak seasons, handling last-minute changes or cancellations, and ensuring accurate data entry to prevent errors. Effective time management, attention to detail, and strong communication skills are essential to address these challenges. Utilizing order management software and maintaining close collaboration with sales, warehouse, and customer service teams can help streamline processes and ensure customer satisfaction.
Order Processing Assistant jobs near you
Infographic showing various Order Processing Assistant job openings in Portage, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,152 per year, or $17.4 per hour.

Account Manager

MSI Express, Inc.

Hammond, IN • On-site

Full-time

Posted 29 days ago

MSI Express rating

6.8

Company rating: 6.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

252nd of 437 rated food and drinks producers

Job description

Job Description:
ROLE PURPOSE/ POSITION SUMMARY
The Account Manager is responsible for managing and maintaining strong relationships with customers, ensuring timely and accurate processing of orders, and overseeing the efficient flow of materials to meet customer demand. This role involves collaboration with internal teams, such as production, logistics, and quality control, to ensure efficient plant operations and exceptional customer satisfaction.
KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES
Customer Relationship Management
  • Build and nurture strong, long-lasting relationships with customers
  • Understand customer needs, preferences, and expectations to provide personalized service
  • Ensure customer reports and information are accurate and communicated to customer in a timely fashion
  • Interface into customer reporting systems (i.e., SAP, Oracle for scheduling, production, -most times by lot control), shipping, receiving, and managing procurement of customer owned raw materials for specific customer assigned
  • Assist in new product launches, collaborate with commercialization team, and site team to meet with timelines and other targets
  • Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution

Order Processing
  • Receive and process customer orders accurately and efficiently
  • Verify order details, including quantities, specifications, and delivery schedules
  • Prepare job files and project specifications for internal processing and manufacturing for specific customer assigned
  • Track order fulfillment & communicate shorts to our customers with information on when product will be available

Material Inventory Management
  • Participate in material planning process
  • Drive change in managing inventory levels and inventory turns and minimizing obsolescence, scrap, aged inventories, and inventory reserves
  • Analyze production yield, material usage, and material loss data to understand customer/material impacts
  • Coordinate with production and procurement teams to ensure optimal inventory levels

Supply Chain Coordination
  • Collaborate with internal supply chain teams to ensure timely procurement of raw materials and ingredients
  • Oversee the supply of raw and packaging materials (whether customer or organization owned) for the facility to include new production to meet production schedules
  • Coordinate with logistics teams to facilitate on-time deliveries to customers

Problem-Solving
  • Identify and address customer-related supply chain issues promptly and effectively
  • Resolve order discrepancies, shipping delays, or quality concerns in collaboration with relevant teams

Communication
  • Maintain clear and open communication with customers regarding order status, changes, and potential issues
  • Collaborate cross functionally with internal teams to convey customer requirements and expectations

Negotiation and Contract Management
  • Negotiate terms, pricing, and delivery schedules with customers
  • Manage contracts and agreements to ensure compliance with terms and conditions

Data Analysis
  • Utilize data and analytics to track order performance, customer buying patterns, and inventory levels
  • Provide insights to management for strategic decision-making

Quality Focus
  • Ensure that materials and products meet quality control standards before delivery to customers
  • Collaborate with quality control teams to address and resolve any quality issues

Continuous Improvement
  • Identify opportunities for process optimization and efficiency improvements within customer material account management
  • Stay informed about industry trends and best practices
  • Participate and assist in development of new, effective programs/policies for customer, supplier, transportation, and logistics management in conjunction with Supply Chain and plant leadership
  • Perform other duties as assigned

QUALIFICATIONS/ CAPABILITY PROFILE
Minimum Education
  • High school diploma or GED
  • Bachelor's degree in related field

Minimum Experience
  • Four plus (4+) years of experience in purchasing or material planning, purchasing, materials management
  • Food manufacturing experience
  • Demonstrated track record in improving inventory accuracy, driving inventory reduction strategies and reducing premium freight
  • Strong Math and Typing Skills
  • Basic level of business acumen, strong attention to detail and analytical skills

Minimum Knowledge/ Skills/ Abilities
  • Working knowledge of manufacturing, material flow and improvement strategies and the ability to integrate those into the operation
  • Excellent organizational and people skills, project management skills, with an ability to openly convey information to team members in a timely, concise manner
  • Understanding of applicable computer systems, such as Microsoft Office, Nulogy, Tableau, etc.
  • Leadership
  • Budget Management
  • Vendor/Contractor Management
  • Metric Development
  • Ability to identify and propose potential solutions to production
  • Demonstrated Understanding of Materials Management

MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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