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Order Manager Jobs in Rochester, NY (NOW HIRING)

Safelite Group

Store Manager

Rochester, NY · On-site

$64K - $96K/yr

Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer ...

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Order Manager information

See Rochester, NY salary details

$28.1K

$69K

$142.6K

How much do order manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for order manager in Rochester, NY is $68,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $75,000.00 per year, depending on experience, location, and employer.

What does an order manager do?

An Order Manager is responsible for overseeing the entire order fulfillment process within a company. This includes processing customer orders, coordinating with production, inventory, and shipping departments, and ensuring orders are delivered accurately and on time. They often communicate with customers to provide updates and resolve any issues related to orders. Additionally, Order Managers may analyze order data to identify trends and improve processes for efficiency and customer satisfaction. Their role is crucial in maintaining smooth operations and ensuring a positive customer experience.

How does an order manager typically collaborate with sales, logistics, and customer service teams?

Order Managers play a central role in coordinating between sales, logistics, and customer service teams to ensure smooth order fulfillment. They regularly communicate with the sales team to confirm order details and delivery timelines, work closely with logistics to track shipments and address any delays, and support customer service by resolving order-related inquiries or issues. This cross-functional collaboration helps to minimize errors and improve customer satisfaction. Effective Order Managers are proactive in sharing updates and addressing bottlenecks, making teamwork and clear communication essential parts of the role.

What are the key skills and qualifications needed to thrive as an order manager, and why are they important?

To thrive as an Order Manager, you need strong organizational abilities, attention to detail, and experience with supply chain or order fulfillment processes, often supported by a background in business or logistics. Familiarity with order management systems (OMS), ERP software like SAP or Oracle, and proficiency in spreadsheets are typically required. Exceptional communication, problem-solving, and multitasking skills help you efficiently coordinate between customers, sales teams, and suppliers. These competencies are crucial for ensuring timely and accurate order processing, customer satisfaction, and smooth operational workflows.

What are the most commonly searched types of Order jobs in Rochester, NY?

The most popular types of Order jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Order Manager jobs?

Cities near Rochester, NY with the most Order Manager job openings:

Order Manager jobs near you
Infographic showing various Order Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $68,959 per year, or $33.2 per hour.

Inside Sales / Customer Service

Gates Albert, Inc.

North Chili, NY • On-site

$25 - $40/hr

Full-time

Retirement

Re-posted 15 days ago

Job description

Pay Range: $25.00 - $40.00

About the job: Manage customer orders to support production of parts on Davenport multi-spindle screw machines.

Opportunities for growth: Training is provided to further the knowledge of inside sales and customer service specific to company policies and standards as well as other areas of the business.

Essential Functions & Responsibilities:

  • Enter incoming orders verifying price, revision level and delivery date
  • Manage customer on-line portals to generate and modify orders
  • Generate routing sheets for needed part orders
  • Manage customer questions and issues including; delivery expedites and recovery plans.
  • Manage below safety stock program
  • Manage min / max program for high volume parts
  • Manage customer revision log
  • Manage on time delivery metric for all customers
  • Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required.

Minimum Experience: 5 years related inside sales / customer service experience.

Other Requirements:

  • Ability to work collaboratively to solve problems relative to area of responsibility.
  • Ability to adhere to safety rules, policy and procedures.
  • Ability to adhere to employee rules, policy and procedures.

Gates Albert Offers a stable environment, excellent benefits, 401(k) match and career growth.

EOE, including disability/vets

Apply