ZipRecruiter

Log In

1

Order Manager Jobs in Boston, MA (NOW HIRING)

Axon

Order Management Manager

Boston, MA

$21.25 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Manager, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon's order-to-cash operations. You will independently manage complex process of bookings workflows ...

Axon

Order Management Manager

Boston, MA · On-site

$104K - $167K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Manager, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon's order-to-cash operations. You will independently manage complex process of bookings workflows ...

Nova Biomedical

Order Management Specialist

Billerica, MA · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and process Customer orders, from beginning to end in SAP, EDI, and Esker and take ownership. * Communicate backlog information to customers on an as needed basis. * Meet individual goals/KPI ...

Nova Biomedical

Order Management Specialist

Billerica, MA · Hybrid

$26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and process Customer orders, from beginning to end in SAP, EDI, and Esker and take ownership. * Communicate backlog information to customers on an as needed basis. * Meet individual goals/KPIs ...

Nova Biomedical

Order Management Specialist

Billerica, MA · Hybrid

$26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and process Customer orders, from beginning to end in SAP, EDI, and Esker and take ownership. * Communicate backlog information to customers on an as needed basis. * Meet individual goals/KPI ...

Amazon

Supply Chain Manager , Amazon Robotics

Reading, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Deployment Order Manager is a pivotal role within Amazon Robotics, focusing on execution ... performance for our customers. This position encompasses a wide range of responsibilities ...

Sato Inc

Order Fulfillment Coordinator

Norwell, MA · On-site

$20/hr

We are looking for a highly organized Order Fulfillment Coordinator to manage the end-to-end lifecycle of our customer orders. You will be the bridge between our sales team, warehouse, and shipping ...

Lytx

Order & Activation Specialist

Framingham, MA · On-site

$30.53 - $38.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the intake and processing of contract adjustments from submission through order booking, following established workflows to ensure every transaction is handled accurately and on time.

Lytx

Order & Activation Specialist

Framingham, MA · On-site

$30.53 - $38.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the intake and processing of contract adjustments from submission through order booking, following established workflows to ensure every transaction is handled accurately and on time.

Lytx

Order & Activation Specialist

Framingham, MA · On-site

$30.53 - $38.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the intake and processing of contract adjustments from submission through order booking, following established workflows to ensure every transaction is handled accurately and on time.

Central Garden & Pet

Order Processing Specialist

Norton, MA

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do: As Order Process Specialist, you will maintain a working knowledge and clear ... Manage "I" Chain accounts receivable customer data in the accounting system. * Research and resolve ...

Central Garden & Pet

Order Processing Specialist

Norton, MA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do: As Order Process Specialist, you will maintain a working knowledge and clear ... Manage "I" Chain accounts receivable customer data in the accounting system. * Research and resolve ...

Central Garden & Pet

Order Processing Specialist

Norton, MA

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do: As Order Process Specialist, you will maintain a working knowledge and clear ... Manage "I" Chain accounts receivable customer data in the accounting system. * Research and resolve ...

next page

Showing results 1-20

All JobsOrder JobsOrder Manager JobsOrder Manager Jobs in Boston, MA

Order Manager information

See Boston, MA salary details

$31K

$75.9K

$157K

How much do order manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for order manager in Boston, MA is $75,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $82,600.00 per year, depending on experience, location, and employer.

How does an order manager typically collaborate with sales, logistics, and customer service teams?

Order Managers play a central role in coordinating between sales, logistics, and customer service teams to ensure smooth order fulfillment. They regularly communicate with the sales team to confirm order details and delivery timelines, work closely with logistics to track shipments and address any delays, and support customer service by resolving order-related inquiries or issues. This cross-functional collaboration helps to minimize errors and improve customer satisfaction. Effective Order Managers are proactive in sharing updates and addressing bottlenecks, making teamwork and clear communication essential parts of the role.

What does an order manager do?

An Order Manager is responsible for overseeing the entire order fulfillment process within a company. This includes processing customer orders, coordinating with production, inventory, and shipping departments, and ensuring orders are delivered accurately and on time. They often communicate with customers to provide updates and resolve any issues related to orders. Additionally, Order Managers may analyze order data to identify trends and improve processes for efficiency and customer satisfaction. Their role is crucial in maintaining smooth operations and ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as an order manager, and why are they important?

To thrive as an Order Manager, you need strong organizational abilities, attention to detail, and experience with supply chain or order fulfillment processes, often supported by a background in business or logistics. Familiarity with order management systems (OMS), ERP software like SAP or Oracle, and proficiency in spreadsheets are typically required. Exceptional communication, problem-solving, and multitasking skills help you efficiently coordinate between customers, sales teams, and suppliers. These competencies are crucial for ensuring timely and accurate order processing, customer satisfaction, and smooth operational workflows.

What are the most commonly searched types of Order jobs in Boston, MA?

The most popular types of Order jobs in Boston, MA are:

What cities near Boston, MA are hiring for Order Manager jobs?

Cities near Boston, MA with the most Order Manager job openings:

Order Manager jobs near you
Infographic showing various Order Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,931 per year, or $36.5 per hour.

Order Manager, Patient Support (Contract)

Vertex Pharmaceuticals Incorporated

Boston, MA • On-site

$65/hr

Full-time

Posted 21 days ago

Vertex Pharmaceuticals rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

78th of 86 rated pharmaceutical

Job description


The Order Manager will be part of the patient support business unit at Vertex, within the cell & gene therapy care management team. This role is responsible for the end-to-end coordination and on-time delivery of Casgevy™ (exagamglogene autotemcel; exa-cel) orders, an FDA-approved gene therapy indicated for sickle cell disease (SCD) and transfusion-dependent thalassemia (TDT).
Successful execution in this role requires extraordinary coordination across a broad network of internal and field-based colleagues. The Order Manager works in close partnership with Gene Therapy Account Managers (GTAMs), Apheresis and Infusion Specialists (AISs), Treatment Center Activation and Engagement Leads (AELs), and Access and Reimbursement Leads (ARLs), and Patient Support Specialists (PSSs) as well as shipping & logistics, manufacturing, and patient support vendors. Together, this network drives the seamless coordination of each order from initiation through to patient infusion.
The Order Manager serves as the central operational hub for their assigned Authorized Treatment Centers (ATCs), ensuring order milestones are met, timelines are actively monitored and adjusted, and that ATCs are kept informed with clear, compassionate communication. This role is primarily focused on order management. This role reports to the Director, Cell & Gene Therapy Care Management.
This position will be based out of our company headquarters in Boston, MA, in a hybrid model (3 days onsite, 2 days remote), with flexibility.
Key Duties & Responsibilities
  • Own end-to-end order coordination and on-time delivery for an assigned territory of Authorized Treatment Centers (ATCs), managing all milestones from patient record creation and apheresis scheduling through manufacturing, quality review, drug product shipment, receipt and inspection at the ATC, and through to infusion
  • Serve as the primary operational point of contact for ATCs, building trusted relationships through transparent, empathetic, and solutions-oriented communication, including leading difficult conversations during challenges or disruptions, sharing regular patient status updates, and preserving trust
  • Support ATCs with order management processes and systems, including order portal navigation, user access, and operational workflows.
  • Partner with Patient Support Specialists (PSSs) to build Authorized Treatment Center (ATC) team awareness of the CASGEVY patient support program and available resources, share patient enrollment and support status updates, and relay relevant ATC updates back to PSSs to enable individualized patient support.
  • Coordinate extensively with field colleagues - Gene Therapy Account Managers (GTAMs), Treatment Center Activation and Engagement Leads (AELs), Access and Reimbursement Leads (ARLs), and Apheresis and Infusion Specialists (AIs) - to align on order status, anticipate risks, and drive timely resolution of issues
  • Monitor manufacturing and coordinate apheresis and drug product delivery timelines with ATCs, while partnering with Shipping & Logistics to ensure on-time delivery and resolve logistical issues.
  • Triage order deviations, inform appropriate stakeholders, and drive resolution in a compliant and timely manner, and escalate to management as warranted
  • Maintain accurate records of order activity and customer communications in the CRM platform; share ATC insights with cross-functional partners to contribute to process and system improvements
  • Remain compliant and knowledgeable of required trainings, standard operating procedures (SOPs), and work instructions (WIs)
  • Maintain confidentiality of patient health information and act in compliance with all applicable laws, regulations, and Vertex Company policies

Required Education Level
Bachelor's degree in relevant discipline
Required Experience
  • Bachelor's degree in relevant discipline
  • 5-7 years of combined educational/work experience in any combination of the following:
  • Gene therapy, cell therapy, or specialty biologics experience in an operational or order management capacity
  • Operations, supply chain, or logistics experience, preferably in a specialty or rare disease setting
  • Customer account management, particularly with clinical or treatment center accounts
  • Experience coordinating across large cross-functional teams including field-based colleagues
  • Familiarity or experience working with the SCD and/or TDT patient communities
  • Experience supporting a specialty or gene therapy product in a commercial setting

Required Knowledge/Skills
  • Exceptional organizational skills and ability to manage multiple complex, time-sensitive orders simultaneously without losing track of details
  • Strong customer service orientation; able to build trusted, long-term relationships with ATC teams built on consistency and follow-through
  • Demonstrated ability to coordinate effectively across large, matrixed teams including internal functions and field-based colleagues
  • Comfortable leading difficult conversations with customers in high-stakes situations, including manufacturing delays or disruptions, with empathy and professionalism
  • Excellent written and verbal communication skills; able to translate complex operational updates into clear, compliant messaging for diverse audiences
  • Strong analytical and problem-solving skills; able to monitor timelines, identify risks early, and drive proactive mitigation
  • Experience working with logistics partners and understanding of specialty drug shipping requirements
  • Comfortable working in a fast-paced, evolving environment where priorities shift and sound judgment under pressure is essential
  • Some travel may be required for live interactions with Authorized Treatment Center representatives

Contract Lengths: 8 months with the chance to extend
Pay Range
$65/hr. - $75/hr.
Shift/Hours
Monday - Friday, some flexibility required. Hybrid model (3 days onsite, 2 days remote).
Requisition Disclaimer
This job posting is for a temporary role with a third-party agency partner on assignment at Vertex Pharmaceuticals ("Vertex"). The individual selected for this role will be offered the role as an employee of a third- party agency partner; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by the third-party agency partner upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position, you agree to the Atrium Terms and Conditions and you direct Atrium to share your application materials, which may include your CV/Resume, email address or phone number, with Vertex. For more information on how Vertex handles your personal data related to your job application, please see Vertex's Careers Privacy Notice. Agreeing to the Atrium Terms and Conditions, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners
(collectively, "Atrium Alerts"). Atrium Alerts may be sent by email, phone, or text message. Your personal information will be safely stored within the Atrium & Vertex databases. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact Atrium at privacyadministrator@atriumstaff.com.
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at tempstaffing@vrtx.com. Please include the job title in the subject of your email.
No C2C or Third-Party Vendors

What Vertex Pharmaceuticals employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply