Order Management Jobs in Oregon (NOW HIRING)

Job Title: Order Entry Specialist
Job Description
The Order Entry Specialist works in a collaborative corporate office environment as part of a small, close-knit team. This role manages the full back-end order process, from accepting and entering orders into the ERP system to coordinating with sales, design, production, and customers to ensure accuracy and clarity. The position combines order entry, customer support, and administrative tasks, requiring strong communication skills, attention to detail, and the ability to learn new systems quickly. The ideal candidate enjoys working in a friendly, laid-back, and highly engaged team culture while consistently delivering reliable and accurate work.
Responsibilities

• Process customer orders accurately and efficiently, including complete order entry into the ERP system.
• Accept and input orders into NetSuite and other ERP tools as needed.
• Work closely with Sales Representatives on customer outreach programs using HubSpot and related tools.
• Answer customer questions about orders or products via phone, webchat, and email, typically handling 20-30 calls per day.
• Manage the entire back-end process of orders, including reviewing details, identifying issues, and resolving discrepancies.
• Reach out to customers to clarify order details and ensure mutual understanding when issues or questions arise.
• Collaborate with the design and production teams on custom sign requests, providing accurate administrative and data entry support.
• Extrapolate from incomplete information to resolve order issues and provide clear explanations to customers and internal teams.
• Develop and propose creative solutions to improve order processing workflows and department processes.
• Assist the Sales Department with additional tasks and projects as assigned, including sales support and logistics-related activities.
• Perform data entry tasks with high accuracy, including purchase orders, inventory-related information, and customer records.
• Provide chat and call support in a call center-style environment, ensuring a customer service-oriented approach at all times.
• Perform occasional receptionist duties for the team, such as answering phones and greeting visitors as needed.
• Use Microsoft Excel and Microsoft Office applications to track, update, and report on orders and related information.
• Maintain a positive, professional, and friendly demeanor with customers and colleagues, even when handling repetitive or complex tasks.
• Multi-task effectively in a fragmented workflow, switching between tasks frequently without losing track of progress.
• Communicate clearly and concisely in both written and verbal form to ensure smooth coordination between customers, sales, design, production, and other internal teams.
• Apply critical thinking and adaptability when handling tasks that are not strictly defined or that fall into gray areas.
• Demonstrate punctuality and strong attendance to support consistent coverage and team reliability.

Essential Skills

• Excellent written and verbal communication skills, with the ability to clearly and concisely explain information to customers and internal teams.
• Strong customer service skills and a customer service-oriented mindset, with previous customer service experience preferred.
• High attention to detail and accuracy in order entry, data entry, and documentation.
• Ability to multi-task effectively in a fragmented workflow and switch between tasks without losing focus or accuracy.
• Strong initiative to identify solutions and areas for process improvement.
• Ability to learn new software systems quickly, including ERP platforms and customer outreach tools.
• Familiarity with Microsoft Office Suite, including Microsoft Excel.
• Experience with ERP systems, such as NetSuite or SAP, is highly beneficial.
• Comfort handling phone, webchat, and email communications in a fast-paced environment.
• Adaptability and critical thinking skills to handle tasks that are not always clearly defined.
• Consistent punctuality and reliable attendance.
• Positive, friendly, and self-motivated attitude, even when performing repetitive or tedious tasks.
• Ability to support order processing, order entry, and order-related customer service in a call center-style setting.

Additional Skills & Qualifications

• Experience with NetSuite as an ERP system.
• Experience with HubSpot or similar customer outreach and CRM tools.
• Experience with SAP or other ERP platforms.
• Past experience in order entry, order processing, and sales support.
• Experience with purchase orders, inventory-related data, and logistics support.
• Previous work in a call center or high-volume customer contact environment.
• Strong proficiency in general data entry and accuracy-focused administrative work.
• Comfort working closely with creative and technical teams such as design and production.
• Interest in contributing ideas for process improvements and workflow enhancements.

Work Environment
This is a full-time, in-office position based in a corporate office environment and is not eligible for remote work. The standard schedule is Monday through Friday, 8-hour shifts from 6:30 a.m. to 3:00 p.m., with a training schedule of 6:00 a.m. to 2:30 p.m. The role operates within a small team of approximately eight people in a relaxed, laid-back atmosphere that still expects reliability, punctuality, and consistent performance. The team culture is friendly, warm, and inclusive, with many team members sharing interests in gaming, tabletop role-playing games, comic books, and other "nerdy" hobbies, as well as artistic pursuits such as painting, writing, and music. The environment encourages humor and camaraderie, including light-hearted jokes and fun internal recognitions. The company offers a small-business feel with a broader business presence, and many employees have long tenures and intend to stay long term. The office provides fun company events with giveaways, regular treats such as donuts and bagels on Fridays, and a fully stocked break room with a variety of snacks and beverages. Work involves extensive use of ERP systems such as NetSuite, Microsoft Office (including Excel), and customer communication tools for phone, webchat, and email support. The dress code aligns with a relaxed yet professional office environment, supporting comfort while maintaining a workplace-appropriate appearance.
Job Type & Location
This is a Contract position based out of Beaverton, OR.
Pay and Benefits
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Beaverton,OR.
Application Deadline
This position is anticipated to close on Aug 14, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.