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Order Management Associate Jobs in Dover, DE (NOW HIRING)

Location Walmart Supercenter #5039 263 WALMART DR, CAMDEN, DE, 19934, US Job Overview Online Order Filling associates have one focus: to fill and dispense online orders. They locate, prepare, and ...

Location Walmart Supercenter #1736 36 JEROME DR, DOVER, DE, 19901, US Job Overview Online Order Filling associates have one focus: to fill and dispense online orders. They locate, prepare, and ...

... hires and rehired associates. * Employee records management - maintain accurate, up-to-date ... Order supplies via the Requisition Worksheet * Receive POs in the required time * Receive/Ship ...

... hires and rehired associates. * Employee records management - maintain accurate, up-to-date ... Order supplies via the Requisition Worksheet * Receive POs in the required time * Receive/Ship ...

... hires and rehired associates. * Employee records management - maintain accurate, up-to-date ... Order supplies via the Requisition Worksheet * Receive POs in the required time * Receive/Ship ...

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Order Management Associate information

See Dover, DE salary details

$10

$18

$28

How much do order management associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for order management associate in Dover, DE is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.35 and $21.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics. The role typically involves standard office hours and may require attention to detail and problem-solving skills.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.
What job categories do people searching Order Management Associate jobs in Dover, DE look for? The top searched job categories for Order Management Associate jobs in Dover, DE are:
Infographic showing various Order Management Associate job openings in Dover, DE as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,255 per year, or $18.9 per hour.

Material Management Associate I - Intercompany Shipping - 1st Shift

Baltimore Aircoil Company, Inc.

Milford, DE

$15.50 - $18.50/hr

Full-time

Posted 2 days ago

New


Baltimore Aircoil Company rating

6.7

Company rating: 6.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

376th of 487 rated machine equipment manufacturers


Job description

POSITION PURPOSE

A shop hourly position whose primary responsibilities include accurately pulling, preparing for shipment, staging, and loading materials for domestic and export intercompany shipments. The person awarded this job must be very energetic, detail-oriented and organized, with excellent communication skills. This person must be able to work well with Production Control, Purchasing, Inventory, Manufacturing, Aftermarket, Receiving, and Traffic to ensure that all necessary components are shipped as required in order to adequately fulfill the intercompany order. The candidate must be willing to flex to other teams within the Materials Group as needed. The Mechanic I is an influencer, who leads junior mechanics or teams as assigned and demonstrates BAC’s values of Earning Trust, Embracing Responsibility, Showing Courage, and Driving Innovation. The purpose for every position at BAC regardless of department or level can be summed up as doing the right thing in the right way.

PRINCIPAL ACCOUNTABILITIES

· Owns personal and team safety. Observes all safety rules and uses the proper safety equipment at all times.

· Operate equipment in a manner that maximizes productivity and quality.

· Train junior mechanics of the team and guide their work performance.

· Understand production demands in SAP to determine when and what items can be kitted.

· Verify out of stock items have been ordered, communicate any discrepancies with the Purchasing department.

· Kit and stage orders in preparation for shipment, some crating required.

· Document orders by properly weighing, labeling, photographing materials and keeping accurate records.

· Load orders on trucks / containers using Intercompany loading ramps several times a week.

· Pick and confirm orders in SAP on the day of shipment.

· Maintain Shipping-A locations (inside and out), keep areas neat and orderly.

· Maintain and update standard work for Intercompany processes.

· Cross train and flex with the Inventory team and other departments in the Materials group.

· Understand departmental metrics and communicate/interpret for junior mechanics.

· Update and post metrics as assigned.

· Accurately complete paperwork or online data entry required by department.

· Maintains and sustain 5S standards in the department.

· Participate in continuous improvement activities and projects.

· Perform other duties as assigned by plant leadership.

· Contribute to departmental safety improvements.

· Produce to the highest quality standards and instruct junior mechanics on precise quality practices.

· Ensure individual activities embrace sustainability, reduce the impact on the environment, minimize waste, maximize recycling, minimize energy and water usage.

· Support a culture of innovation through original thinking to improve processes, methods, systems or services; translates new ideas into business opportunities

NATURE & SCOPE

Reports to the Inventory Control Lead. Provides hands-on leadership and mentoring to junior mechanics as well as be prepared to fulfill department leadership roles as needed. As a senior mechanic, expertise may be requested to participate on regional project teams. Expectation is to operate as an influencer and subject matter expert.

KNOWLEDGE & SKILLS

· Demonstrated knowledge and understanding of Inventory Control practices, from receipt of parts to shipment to customer.

· Proven ability to be detail oriented and highly organized.

· Basic SAP knowledge of inventory locations, order fulfillment, receiving, kitting and completion of paperwork.

· Previous forklift experience a plus.

· Able to troubleshoot inventory and/or accounting discrepancies.

· Self-motivated and energetic with an ability to work independently, under minimal direct supervision.

· Experience supporting internal and external customers

· Demonstrated ability to lead small groups.

· Effective written communication including documentation of processes, and the communication of those processes with fellow mechanics. Ability to communicate to supervisors and co-workers with written memos or emails that are professional, concise and clearly understood.

· Demonstrated oral communication skills including the ability to communicate professionally with BAC customer and co-workers. The ability to share information verbally that is clearly understood and technically accurate.

· Ability to read and interpret drawings and blueprints.

· Competent in math including, addition, subtraction, multiplication, division, fractional computations, and fraction to decimal conversions.

· Ability to use handheld measuring tools including tape measure, micrometer, and protractor.

· Knowledge of continuous improvement tools and ability to support root cause analysis for identified quality issues.

· Thorough knowledge of all hazards related to machine operation and related safety-sensitive areas of the department and plant.

· Demonstrated commitment to safety and adherence to safety standards.

· Computer competency with MS Excel including updating data and generating metrics in pre-formatted spreadsheets.

· Demonstrated flexibility to work at multiple department workstations and adapt to change.

· Ability to work on cross-functional teams in support of plant objectives.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The working environment includes lifting up to 50lbs. Standing is to be expected up to 80% of the time. Additional activities include: walking, reaching, bending, stooping, and sitting. Fine hand manipulation of controls is needed as well as hand-eye coordination to perform changes. Working hours can include any of three shifts and generally are scheduled for forty hours a week. Some weekend overtime is to be expected. Working temperatures include both wide fluctuations within the plant as well as ambient outside temperatures.


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