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Order Management Associate Jobs in Chicopee, MA (NOW HIRING)

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Warehouse Associate

Windsor Locks, CT · On-site

$18.50/hr

Picking orders for shipment. * Recording exact arrival and departure times for shipments ... Operating stock management tools: for example, powered industrialequipment and pallet jacks.

FERGUSON

Warehouse Associate

Windsor, CT · On-site

$16 - $18.75/hr

... management is preferred. * Plumbing and/or HVAC industry experience is a plus. * Forklift/order ... our associates. Our competitive offering not only includes benefits like health, dental, vision ...

Ferguson Enterprises Inc.

Warehouse Associate

Windsor, CT · On-site

$16 - $19/hr

... management is preferred. * Plumbing and/or HVAC industry experience is a plus. * Forklift/order ... our associates. Our competitive offering not only includes benefits like health, dental, vision ...

Ferguson Enterprises

Warehouse Associate

Windsor, CT · On-site

$16 - $18.75/hr

... management is preferred. * Plumbing and/or HVAC industry experience is a plus. * Forklift/order ... our associates. Our competitive offering not only includes benefits like health, dental, vision ...

Ferguson Enterprises, LLC

Warehouse Associate

Windsor, CT · On-site

$16 - $19/hr

... management is preferred. * Plumbing and/or HVAC industry experience is a plus. * Forklift/order ... our associates. Our competitive offering not only includes benefits like health, dental, vision ...

SUPPLY.com

Warehouse Associate

Windsor, CT

$16 - $19/hr

... management is preferred. * Plumbing and/or HVAC industry experience is a plus. * Forklift/order ... our associates. Our competitive offering not only includes benefits like health, dental, vision ...

HP Products

Warehouse Associate

Windsor, CT

$16 - $19/hr

... management is preferred. * Plumbing and/or HVAC industry experience is a plus. * Forklift/order ... our associates. Our competitive offering not only includes benefits like health, dental, vision ...

Lighting Unlimited

Warehouse Associate

Windsor, CT

$16 - $19/hr

... management is preferred. * Plumbing and/or HVAC industry experience is a plus. * Forklift/order ... our associates. Our competitive offering not only includes benefits like health, dental, vision ...

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All JobsOrder Management Associate JobsOrder Management Associate Jobs in Chicopee, MA

Order Management Associate information

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics. The role typically involves standard office hours and may require attention to detail and problem-solving skills.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.
What cities near Chicopee, MA are hiring for Order Management Associate jobs? Cities near Chicopee, MA with the most Order Management Associate job openings:
Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in Chicopee, MA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Sales Associate / Management Trainee

Town Fair Tire

Springfield, MA • On-site

$49K - $63K/yr

Full-time

Re-posted 11 days ago

Job description

Job Description
The Sales Associate/Management Trainee position is responsible for all sales activities. He or she will own the sale from start to close. A large portion of your work day will consist of communicating with customers, providing information regarding product benefits and ensuring that customers are satisfied with their experience in the store. You will act as the customers' point of contact and be the face of the company. Thus, you are expected to create and maintain a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner while ensuring recurring business. Sales Associates are responsible for selling products, services and assisting customers with their product needs. You are expected to provide an exemplary customer experience at all times by asking the customer questions to determine their needs and engaging the customer with your product knowledge, suggestive selling items for the customer's immediate needs and recommending additional items and/or services that will complement the customers' vehicle or driving experience. The successful candidate will be able to elevate company standards, achieve sales goals and meet customers' expectations. To excel in this role, you will need excellent customer service skills, effective communication skills, sales oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge.
Requirements
Job Qualifications:
  • The ability to spend a considerable amount of time standing and walking throughout a workday
  • Lift a minimum of 50 pounds
  • Basic math functions such as addition, subtraction, multiplication, and division

Requirements:
  • High School Diploma or GED
  • Valid driver's license
  • Basic understanding of sales principles and customer service practices
  • Customer service focus
  • Solid communication and interpersonal skills
  • Maintain a presentable and well-dressed appearance

Essential Job Functions:
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers' needs and provide assistance and information on product features
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Excellent written and oral communication skills
  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
  • Team up with co-workers to ensure proper customer service
  • Greeting customers with a positive demeanor
  • Responsible for stocking merchandise, moving stock and retrieving merchandise from store shelves.

Non-Essential Job Functions:
  • Keeping the work environment neat and clean.
  • Ability to work independently and in a team environment with minimal supervision
  • Ability to organize and prioritize with strong attention to details
  • Participating in periodic team meetings

Other Duties/Responsibilities:
  • Other duties can and will arise and you should be prepared to take on these challenges openly.

Disclaimer: Although the Company has attempted to accurately and thoroughly describe this position, the Company reserves the right to change the same, including to change, add or subtract from the duties outlined, within the sole discretion of the Company, at any time, with or without advance notice.
Employee Acknowledgement: I have read the above Job Description and feel confident that I can and will perform my job as stated. I also understand that I am required to work with my supervisor toward making this Job Description to have better understanding and clarity so that I may perform my job easier and more efficient. I additionally understand and agree to sign a Non-Compete Agreement, which will be provided to me under a separate written understanding and acknowledgement.
Company Philosophy and Employee Goal: We are people driven. Our number one goal is customer satisfaction. "You take care of the customer and the customer takes care of you."
Pay ranges may vary based on specific location.
Pay Details
$49000.00 - 63000.00
Pay Rate Type
Salaried

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