Order Management Associate Jobs in Massachusetts

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=201734

THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts.  Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center.  Our urban campus in Lawrence occupies a number of buildings in the heart of downtown.  Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center.  Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve.  NECC is also committed to using evidence to guide planning and decision-making.  These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve.  With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

POSITION: Full-Time Associate Director of Facilities Management (Associate Director): Buildings and Grounds Department; Haverhill and Lawrence Campuses; 37.5 hours per week; Non-Unit Professional Position;

SUMMARY: The Associate Director of Facilities Management reports to the Director of Facilities Management and the AVP Finance & Comptroller and leads the day-to-day facilities operations across both campuses. This role oversees internal maintenance staff and external vendors, ensuring efficient service delivery, project execution, and high-quality campus environments. The Associate Director is responsible for maintaining strong internal controls and ensuring compliance with all applicable state and institutional procurement, financial, and vendor regulations. This is an on-site position requiring a consistent campus presence five days per week.

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

• Lead and manage a team of 13 union maintenance staff, one administrative staff member, and part-time/temporary employees; oversee scheduling, performance management, and staff development.
• Direct daily facilities operations, including maintenance, repairs, custodial services, and space management across campus.
• Oversee outsourced custodial and facilities vendors, ensuring performance standards, contract compliance, and service quality.
• Develop and implement weekly and monthly work plans, preventive maintenance schedules, and operational priorities.
• Manage facilities work order/ticketing system, ensuring timely response and resolution of all requests.
• Plan, coordinate, and oversee small capital and maintenance projects, ensuring completion on time and within budget.
• Serve as primary point of contact and first responder for facilities-related emergencies; participate in a 24/7 on-call rotation.
• Collaborate with internal stakeholders (IT, Finance, HR, Campus Police, Auxiliary Services) and external partners (vendors, contractors, architects, engineers) to support operations and projects.
• Support budget development and management (operating and capital), procurement activities, and vendor contracts in compliance with institutional and state policies.
• Conduct routine inspections of facilities; recommend and prioritize repairs, renovations, and upgrades.
• Oversee space planning, office moves, furniture procurement, and management of conference rooms and common areas.
• Manage key control and building access processes in coordination with HR, IT, and Campus Police.
• Ensure compliance with health, safety, and regulatory standards for all facilities operations and projects.
• Develop and deliver regular status reports on operations, projects, and performance metrics to senior leadership.
• Foster strong relationships with campus stakeholders and promote effective communication across departments.
• Perform other duties as assigned.

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=201734

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Facilities Management, Engineering, or Architectural & Design
• Eight (8) to ten (10) years of successful facilities management experience managing the day-to-day campus operations, including assigned maintenance staff and external vendors.
• Construction/renovations project management experience required in physical plant operations, administration, and outside vendors supervision.
• Demonstrated working knowledge of Massachusetts public construction and procurement requirements, including M.G.L. Chapter 149 (public construction), M.G.L. Chapter 30B (procurement of services), prevailing wage laws, certified payroll review, and public bidding processes, and to ensure that all facilities projects and contracts are administered in full compliance with applicable state statutes, College policies, and auditing standards
• A strong formal project management background.
• Ability to respond effectively to questions and prepare material in response to inquiries, exercise judgment and professional discretion as well as handle confidential information.
• Demonstrated ability to work independently with minimal supervision, prioritize work and meet reporting deadlines, exceptional customer service skills, and strong communication and analysis skills.
• Must be well-organized, flexible, and able to manage multiple projects/assignments simultaneously.
• Proficient in facilities related software: Viso Floor Planner, CAD, Project Management, Simple K, Click Program, and other pertinent software and related reporting mechanisms is required.

PREFERRED QUALIFICATIONS:

• Master's Degree in Facilities Management, Engineering, or Architectural & Design or a related field
• Facilities Management Professional (FMP) designation
• Bilingual (Spanish/English)
• Experience working with and supporting a culturally diverse population

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

CONDITIONS OF EMPLOYMENT:

• All candidates must have legal authorization to work in the United States. Northern Essex Community College does not provide employment-based visa sponsorship.
• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).

SALARY: Anticipated starting salary range is $100,000.00 - $110,000.00 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.  Official transcripts will be required at the time of hire.

ANTICIPATED START DATE: ASAP

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and/or how you may be best suited for the role
• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)

DEADLINE: Open until filled

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies.  The College prohibits sexual harassment, including sexual violence.  Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.  Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery