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Order Desk Management Jobs (NOW HIRING)

VWI

Program Manager (Ft. Carson)

Colorado Springs, CO · On-site

Carson, CO, and they are seeking a Program Manager to oversee the Service Order Desk Support operation. The role involves ensuring compliance with contract terms and managing the performance of ...

Chainguard

Deal Desk Analyst

OR · On-site +1

$85K - $100K/yr

Deal Desk Management: * Deliver full quote-to-signature support for global Account Executives, including quote creation, pricing approvals, order form (OF) generation, and accurate opportunity ...

Wintergreen Resort

Front Desk Supervisor

Nellysford, VA · On-site

$18/hr

Communicate with Front Desk Manager and Assistant Manager regarding unit deficiencies and out-of-order requirements or recommendations. * Maintain and communicate effective use of Front Office Log ...

Marriott North Charleston

Front Desk Manager

Charleston, SC · On-site

$16 - $20.50/hr

... order to maximize employee productivity and satisfaction of direct reports • Meets and exceeds ... Housekeeping, Engineering, Banquets, etc • Participates in daily Yield Management Meetings • ...

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Order Desk Management information

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$36.5K

$94.5K

$157K

How much do order desk management jobs pay per year?

As of Sep 14, 2026, the average yearly pay for order desk management in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Order Desk Management jobs?

For Order Desk Management jobs, the most frequently searched job titles are:

Lead Ready-Mix Order Taker/Customer Service Representative

Stockton, CA

711 Materials, Inc.
Construction Materials Wholesalers • 51 - 200 employees
Learn more about 711 Materials, Inc.external

$37 - $40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

"OUR PEOPLE ARE OUR STRATEGY"
We are growing and in need of a Dispatcher for our 711 Materials, Inc. Facility.
Come join a team with a great company culture that offers competitive wages and benefits!! We offer Paid Time Off, Medical, Dental, Vision Care Insurance. We offer a 401k program. A Pension Program, Life Insurance, AD&D and opportunities for growth and development. 

We are looking for a dependable, level-headed Lead Order Taker / Customer Service Representative to take ownership of our order desk and guide a small team of order takers/CSRs. This role is the primary point of escalation for customers placing and confirming concrete orders, sets the daily order and scheduling priorities, and works closely with dispatch, drivers, and plant staff to keep orders moving smoothly through a fast-paced, deadline-driven environment. The ideal candidate is a proven leader who is bilingual, computer-savvy, customer-focused, and comfortable making calls under pressure.

Duties and Responsibilities:
  • Lead and coordinate the day-to-day work of the order desk, including assigning coverage, prioritizing calls/orders, and stepping in during peak volume. 
  • Serve as the primary point of escalation for complex, difficult, or time-sensitive customer orders and complaints. 
  • Take incoming customer orders by phone, email, or in person, and ensure they are entered accurately into the order/dispatch system. 
  • Schedule concrete orders and coordinate delivery times with dispatch, drivers, and plant operations, resolving scheduling conflicts as they arise. 
  • Firm up (confirm) orders with customers ahead of scheduled pours, including quantities, mix design, slump, and delivery windows. 
  • Communicate order changes, delays, or cancellations promptly to all affected parties (customers, dispatch, drivers) and ensure the team does the same. 
  • Run, review, and distribute daily/weekly reports (order logs, load counts, delivery schedules) to operations and management. 
  • Train, mentor, and onboard new order takers/CSRs on systems, processes, and customer service standards. 
  • Monitor order accuracy and customer service quality, and coach the team on improvements. 
  • Maintain clear, organized records of orders, changes, and customer communications. 
  • Support and steady the team during high-volume, fast-paced periods (peak pour season) while maintaining accuracy under pressure. 
Skills Required:
  • Demonstrated leadership ability, with experience guiding, training, or mentoring others. 
  • Good attitude and professionalism, even under pressure. 
  • Level-headed decision-making, especially when schedules change last minute or conflicts arise. 
  • Ability to work at a fast pace and manage multiple orders, calls, and priorities at once. 
  • Strong customer service skills, both in person and over the phone, including handling escalations. 
  • Bilingual (English/Spanish preferred) to support a diverse customer and driver base. 
  • Willingness to learn new systems, products, and processes, and to teach them to others. 
  • Solid working knowledge of logistics, scheduling, and dispatch operations. 
  • Creative and critical thinking to solve scheduling conflicts and order issues on the fly. 
  • Solid computer skills (order entry/dispatch software, email, spreadsheets). 
  • Prior experience in ready mix concrete, construction materials, or a related logistics/dispatch role preferred. 
  • 2+ years of experience in an order desk, dispatch, or customer service role, ideally in ready mix or construction materials. 
  • Prior experience supervising, training, or leading a small team. 
  • Familiarity with dispatch or order management software (e.g., Command Alkon, Titan, or similar). 
  • Solid understanding of concrete mix designs, slump, and industry terminology. 
  • Experience building and interpreting operational reports.
AFFIRMATIVE ACTION STATEMENT: 
Applicants must be currently authorized to work in the United States. 
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.