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Oracle Support Manager Jobs in Illinois (NOW HIRING)

CEDENT

Oracle EBS Techno-Functional Consultant

Chicago, IL

$62.50 - $77.25/hr

The Oracle EBS Techno-Functional Consultant will be responsible for maintaining and optimizing ... They will also be responsible for supporting the IT Operations Manager in documenting, updating ...

IT America Inc

Oracle APPS DBA

Chicago, IL · On-site

$52.25 - $71/hr

Oracle Internet Directory (OID) and Oracle Access Manager (OAM) experience (for Oracle Single Sign ... support this upgrade. The applicant should be specialized in EBS Upgrade to 12.2 , Oracle E ...

Horizon Hobby

Oracle Fusion Developer

Champaign, IL · On-site +1

$110K - $125K/yr

Provide technical support and troubleshoot issues * Create technical documentation and conduct ... Work closely with the project management team to plan and execute Oracle Fusion and WMS related ...

Deloitte

Oracle Supply Chain Senior Consultant

Chicago, IL · On-site

$65.50 - $82.50/hr

Support the development of junior team members through knowledge sharing, coaching, and ... Experience leading workstreams and managing multiple priorities in a fast-paced environment

CYNET SYSTEMS

Oracle EPM Cloud Expert

Chicago, IL · On-site

$112 - $117/hr

Support change management, deployments, and production releases. * Ensure compliance with SOX ... Oracle EPM. * Oracle Planning (EPBCS). * Essbase ASO and BSO. * EPM Automate scripting.

Accenture

Oracle Batch Lead

Chicago, IL · On-site

$70K - $196K/yr

Support performance tuning of batch threads, algorithms, and database queries to meet SLAs ... Participate in cutover planning and execution, managing batch sequencing and validation during ...

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Oracle Support Manager information

How does an Oracle Support Manager typically interact with cross-functional teams to resolve complex technical issues?

An Oracle Support Manager regularly collaborates with cross-functional teams such as database administrators, developers, infrastructure specialists, and business stakeholders to address and resolve complex technical challenges. This role often involves facilitating communication between technical and non-technical staff, prioritizing support tickets, and ensuring that solutions align with business objectives. Effective Oracle Support Managers organize regular meetings, provide clear documentation, and help coordinate resources to expedite issue resolution. This collaborative approach not only speeds up problem-solving but also fosters a culture of continuous improvement across departments.

What does an Oracle Support Manager do?

An Oracle Support Manager oversees the support team responsible for maintaining, troubleshooting, and optimizing Oracle software systems within an organization. They manage support operations, ensure timely resolution of technical issues, and act as a liaison between IT teams, vendors, and stakeholders. This role involves setting support policies, managing escalations, and ensuring that services meet business requirements and service-level agreements (SLAs). Additionally, Oracle Support Managers may coordinate training, implement best practices, and contribute to strategic planning for Oracle systems.

What are the key skills and qualifications needed to thrive as an Oracle Support Manager, and why are they important?

To thrive as an Oracle Support Manager, you need strong expertise in Oracle database administration, system troubleshooting, and IT service management, often backed by a degree in computer science or a related field. Familiarity with Oracle applications, ITIL frameworks, ticketing systems, and relevant Oracle certifications (such as OCP or OCA) is typically required. Excellent leadership, problem-solving, and communication skills are crucial for managing teams and ensuring client satisfaction. These skills are vital to maintain system uptime, resolve complex issues efficiently, and foster productive client and team relationships.

What is the difference between Oracle Support Manager vs Oracle Support Analyst?

AspectOracle Support ManagerOracle Support Analyst
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Oracle Certified Professional (OCP)Usually requires a bachelor's degree, with some certifications like Oracle Certified Associate (OCA) beneficial
Work EnvironmentManages support teams, oversees client issues, and coordinates support activitiesProvides technical support, troubleshoots Oracle products, and assists clients directly
Employer & Industry UsageCommon in large corporations, IT service providers, and Oracle support centersFound in similar environments, often as frontline support staff within Oracle support teams

In summary, Oracle Support Managers oversee support teams and strategic client interactions, while Oracle Support Analysts focus on technical troubleshooting and direct support. Both roles require relevant certifications and are integral to Oracle support operations.

What are the most commonly searched types of Oracle Support jobs in Illinois? The most popular types of Oracle Support jobs in Illinois are:
What are popular job titles related to Oracle Support Manager jobs in Illinois? For Oracle Support Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Oracle Support Manager jobs in Illinois look for? The top searched job categories for Oracle Support Manager jobs in Illinois are:
What cities in Illinois are hiring for Oracle Support Manager jobs? Cities in Illinois with the most Oracle Support Manager job openings:
Oracle Support Manager jobs near you

Oracle EBS Techno-Functional Consultant

CEDENT

Chicago, IL

$62.50 - $77.25/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:

The Oracle EBS Techno-Functional Consultant will be responsible for maintaining and optimizing Oracle databases and applications, ensuring their smooth operation and performance. This role involves level 3 support troubleshooting issues, implementing solutions, and providing technical support to end-users. This IT professional will manage collaboration between our client’s associates, Oracle, and our managed services teams. They are responsible for provisioning, installing, upgrading, configuring, and maintaining our client’s Oracle applications. They will also be responsible for supporting the IT Operations Manager in documenting, updating, and publishing key Oracle processes and documentation.

Key Responsibilities:

  • Understanding the issue and documenting the resolutions and perform root cause analysis.
  • Monitor and maintain Oracle applications to ensure optimal performance and high availability.
  • Troubleshoot and resolve database-related issues, including performance tuning and query optimization.
  • Collaborate with development teams to implement database changes and enhancements.
  • Develop and maintain documentation for database configurations, procedures, and best practices.
  • Ensure compliance with security policies and procedures.
  • Participate in on-call rotation for after-hours support as needed.
  • Provide technical support and guidance to end-users and other IT staff. 

Qualifications:

  • Functional knowledge of Order to Cash and Procure to Pay processes in Oracle Fusion Cloud Applications.
  • Has experience in Oracle WMS and Oracle OTM cloud applications
  • Trouble shooting skills in Integrations from Legacy and peripheral systems
  • Has understanding of Oracle Integration Cloud (OIC) processes 
  • Ability to work on production incidents using Service Now and JIRA (Atlassian tool)
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 5+ years of experience architecting, leading and delivering robust large-scale Oracle ERP solutions including digital transformations, Integrations and scalable data solutions.
  • Passionate about driving business value, optimizing processes, building high-performing teams and fostering innovation through best practices and modern technologies.
  • Proficiency in SQL and PL/SQL programming database management systems (e.g., Oracle, MySQL, SQL). 
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Skills:

  • ERP: Oracle EBS (Supply Chain, Finance, Manufacturing), Oracle Fusion Cloud
  • Oracle Modules: Order to Cash, Procure to Pay, OTM, Integration, sourcing and planning)
  • Programming & Scripting: SQL, PLSQL, Java 
  • Middleware & Integrations: Oracle Integration Cloud, Oracle SOA Suite, REST/SOAP API 
  • Databases: Oracle, SQL Server

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  • Preferred Qualification(s):
  • Oracle Certified Professional (OCP) Certification.
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About Cedent

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CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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