Oracle Support Analyst Jobs in Ontario (NOW HIRING)

Leadsthecreation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS) and is largely focused on large-scale, complex or enterprise projects. May also be accountable for complex programming / coding.

Job Requirements

• Minimum 5year'sexperienceinApplication configuration and product knowledgeofinOracle EPM product suite.

• Demonstrated experience in planning delivery,assessrisks,gatherrequirements, design, development & delivery of Oracle EPM products.

• Hands on Technical experience in one or more following Oracle EPM application applications (EDMCS, EPBCS,Essbase)

• Skilled in PL/SQL, T-SQL, Unix, and batch scripting.

• Experience in buildingin boundand out bound Data integrations.

• Experience in face-to-face interactions and engagement with customers.

• Ability to research application and service logs to troubleshoot application issues.

• Coordinate with internal and external technical support providers/vendors forbetter resolution

• Ability to work independently and supports multiple deliverables simultaneously.

• Good documentation and presentation skills. Well versed in oral and written communication.

KEY ACCOUNTABILITIES
CUSTOMER

• Responsible for developing and documenting detailed solution design within SDS and act as an application SME through the design and development lifecycle ensuring alignment with Architecture

• May also be accountable for complex applications/systems development, programming /coding

• Lead the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives

• Provide estimates for new projects and initiatives for the development / design component ofthe overall planworking with relevant team members / stakeholders

• Develop functional, technical and user interface designs for an application / system that meets the defined requirements (business, enterprise architecture direction, system performance and development standards)

• Consult on development of the System Requirements Specification (SRS) and apply functional knowledge of business functions to design optimal software / systems

SHAREHOLDER

• Review technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed

• Work with the Technology Project Manager, Business Analysts / Systems Analysts, and other team members to define metrics and performance goals for the application

• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines, business technology architecture, and risk and production capacity - including development of project documentation of system requirements, estimates of scope and cost, etc.

• Deliver effective and efficient solutions by meeting key project milestones and ensure that the projectdeliverablesare on time, within budget, and adhere to the corporate quality and security standards

• Assist in the identification of opportunities to minimizecost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience

• Conduct code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and reviewsign-offsfor solution design

• Support knowledge management processes for LOB / portfolio and ensure knowledge is codified, monitored, tracked and managed

• Ensure design leverages existing reusable components and has traceability to business requirements and ensure new modules are designed with reusability as a key requirement

• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity

• Provide technical support for escalated incidents / outages to ensure that they are resolved efficiently with minimal impacttostakeholders

EMPLOYEE / TEAM

• Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends / developments and grow expertise of the business, applications, infrastructure, analytical tools and techniques

• Prioritize and manage own workloadin order todeliver quality results and meet timelines

• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

• Establish effective relationships across multiple business and technology partners, program and project managers

• Participatein knowledge transfer within the team and business units

BREADTH & DEPTH

• Performs complex to difficult technical tasks independently

• Advanced knowledge of thebusiness ,technical environment, processes, tools, various and multiple programming languages, operating systems, solutions design and other relevant technology areas

• Subject matter expert in at least one area of discipline and consults with clients / or project teams on all aspects of research, analysis, design, hardware / software support, development of technical solutions and/or testing

• Works independently as the senior developer on a diverse range of activities and provides technical guidance to others to help resolve issues within area of expertise

• Leads the development of detailed, complex and/or comprehensive project plans and understands impact / risk of integrating third party solutions

• Typically reports to an IT Manager or above