Enable seamless integration between Install Base and service, sales, and procurement processes ... Strong analytical and thorough understanding of how to interpret customer business needs and ...
Enable seamless integration between Install Base and service, sales, and procurement processes ... Strong analytical and thorough understanding of how to interpret customer business needs and ...
Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations ... We can enhance customer experiences and drive sustained growth and customer value creation and ...
Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations ... We can enhance customer experiences and drive sustained growth and customer value creation and ...
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$150 - $230/hr
... customer service, communication, and business acumen skills to drive strategic growth and operational excellence. * Leverage technology and business systems, including Oracle, CRM platforms, and ...
Sr. Sales Director- National Sales
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Oracle EBS Functional Consultant with SCM experience
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$58.50 - $72/hr
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Finance Manager- FP&A
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We ensure high levels of customer service globally from our extensive network of about 1,000 ... Experience with SAP, Oracle, CRM, EPM Cloud or other financial reporting software * Advanced Excel ...
Finance Manager- FP&A
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Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations ... We can enhance customer experiences and drive sustained growth and customer value creation and ...
Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations ... We can enhance customer experiences and drive sustained growth and customer value creation and ...
And with AI embedded across our products and services, we help customers turn that promise into a ... Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive ...
And with AI embedded across our products and services, we help customers turn that promise into a ... Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive ...
And with AI embedded across our products and services, we help customers turn that promise into a ... Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive ...
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Oracle Cloud MDM Project Management
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$94K - $112K/yr
Manage IT delivery of Oracle Cloud MDM domains (Customer, Supplier, Product/Item, Financials ... Partner with IT service management and business teams on deployment and support models * Support ...
Oracle Cloud MDM Project Management
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Solution Leadership: lead the overall technical design for migration customer master data from Oracle CX CMDM to Oracle Fusion CMDM, ensuring alignment with enterprise architecture and business ...
Quick apply
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Triage, troubleshoot, and resolve service desk incidents. * Closely partner with Human Resources ... SO) is a leading energy provider serving 9 million customers across the Southeast and beyond ...
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Oracle Customer Service information
What is the difference between Oracle Customer Service vs Oracle Technical Support?
| Aspect | Oracle Customer Service | Oracle Technical Support |
|---|---|---|
| Required Credentials | Customer service experience, basic Oracle product knowledge | Technical certifications, Oracle product expertise |
| Work Environment | Customer interaction, call centers, support portals | Technical troubleshooting, remote support, issue resolution |
| Employer & Industry Usage | Oracle, software and hardware support | Oracle, enterprise IT support |
| Common Search & Comparison | Customer service roles, client support | Technical support roles, troubleshooting |
Oracle Customer Service focuses on assisting clients with general inquiries, account management, and product usage, often requiring strong communication skills. Oracle Technical Support involves diagnosing and resolving technical issues, requiring technical certifications and product expertise. While both roles support Oracle clients, Customer Service emphasizes customer interaction, whereas Technical Support emphasizes technical problem-solving.
What is an Oracle Customer Service representative?
What are the key skills and qualifications needed to thrive as an Oracle Customer Service representative?
What are some common challenges faced by Oracle Customer Service representatives, and how can they be effectively managed?
- Flex Remote Worldwide Customer Service
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- Director Customer Service

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
United Airlines rating
7.9
Based on 342 frontline employees who took The Breakroom Quiz
7th of 26 rated airlines
Job description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
Looking for a highly experienced SCM Functional Lead with deep expertise in Order Management (OM), Inventory, Install Base, and Procurement modules within Oracle Fusion Supply Chain Management (SCM). This role will be pivotal in designing, developing, and implementing comprehensive solutions to streamline supply chain processes across global and multi-organization environments. The ideal candidate will ensure the delivery of scalable, maintainable, and efficient solutions that align with enterprise business needs and drive operational excellence.
Your Role
- Lead the design and implementation of Oracle SCM modules, focusing on Order Management, Inventory, Install Base, and Procurement.
- Develop scalable and maintainable solutions to meet complex supply chain requirements in global organizations.
- Collaborate with cross-functional teams to define processes and deliver solutions aligned with business objectives.
- Configure and implement OM processes, including sales order creation, pricing, orchestration, and fulfillment.
- Design orchestration processes for internal and external order processing in a service logistics and Oracle Field service cloud
- Integrate OM with downstream and upstream systems, ensuring seamless execution and reporting.
- Oversee inventory setup, including item creation, transaction flows, warehouse management, and inventory tracking.
- Implement best practices for lot and serial number traceability, cycle counting, and inventory reconciliation.
- Configure and manage Oracle Install Base to track and maintain asset lifecycle information.
- Enable seamless integration between Install Base and service, sales, and procurement processes.
- Design and implement procurement processes, including purchase requisitions, orders, supplier onboarding, and contract management.
- Ensure alignment of procurement practices with business policies and compliance requirements.
- Ensure seamless integration between Oracle SCM modules and other enterprise applications (e.g., Finance, Manufacturing, Service).
- Design and deliver reporting solutions using OTBI, BI Publisher, or FAW to provide actionable insights for decision-making.
- Identify opportunities to optimize supply chain processes, incorporating Oracle Fusion best practices.
- Stay updated on new Oracle Fusion SCM features and recommend their adoption to enhance system performance and usability.
- Create and maintain comprehensive documentation, including configuration guides, process flows, and test scripts.
- Perform and oversee testing, including UAT and regression testing, to ensure solution quality and stability.
- 10+ years of experience with Oracle SCM modules, including Order Management, Inventory, Install Base, and Procurement.
- Proven expertise in designing and delivering SCM solutions in global, multi-organization environments involving Service Logistics and Oracle Field Service Cloud
- Demonstrated experience with Oracle Fusion SCM implementations, including configuration and integration.
- Deep understanding of Order Management, including pricing, fulfillment, and orchestration.
- Proficiency in Inventory and Install Base processes, with a focus on tracking, asset management, and compliance.
- Strong knowledge of Procurement, including supplier collaboration, requisitioning, and contract management.
- Demonstrated ability to work in large, global manufacturing environments with complex supply chain structures.
- Strong analytical skills with the ability to evaluate cost structures and recommend process improvements.
- Excellent communication and stakeholder management skills, with experience working in cross-functional teams.
- Proven track record of successful Oracle Fusion Supply Chain implementations, including configurations and customizations.
- Highly self-motivated and directed
- Ability to work in a distributed team including vendor resources
- Strong analytical and thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
#DI-KL1
The base compensation range for this role in the posted location is $ 73,150- $ 193,440
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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About United Airlines
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United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
Year founded
1926