Position Overview
The Drug Rehabilitation Billing Specialist owns end-to-end revenue cycle operations for the substance use disorder portfolio, expanding as the portfolio grows. The role focuses on commercial out-of-network (OON) billing across detox, residential, partial hospitalization (PHP), and intensive outpatient (IOP) levels of care.
Core Responsibilities
โย Submit claims end-to-end for detox, residential, PHP, and IOP levels of care across commercial OON payers
โย Monitor claim status, work pending and rejected claims through the clearinghouse, and ensure timely resolution
โย Conduct denial management, including root cause analysis and corrective resubmission
โย Draft and submit appeals for OON denials and underpayments, coordinating with Utilization Review for clinical documentation
โย Post ERAs and patient payments, reconcile against expected reimbursement, and surface underpayments for follow-up
โย Coordinate with Utilization Review Directors and Patient Collections Managers at portfolio facilities
Required Experience
โย Two to five years of hands-on substance use disorder billing experience
โย Demonstrated experience with OON commercial billing, including OON benefits, billed charges, balance billing, and OON reimbursement dynamics
โย Working understanding of single case agreements and their billing implications
โย End-to-end revenue cycle competency including submission, follow-up, denial management, appeals, and payment posting
โย Proficiency with UB-04 facility claims and CMS-1500 professional claims, including bill types, revenue codes, HCPCS codes, modifiers, and place-of-service codes for substance use disorder levels of careโย Working knowledge of major commercial payers and their behavioral health carve-outs (e.g., Optum BH, Magellan, Evernorth, Carelon)
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Preferred Qualifications
โย Hands-on experience with EHRs, practice management systems, and clearinghouses (Sunwave / Waystar a bonus)
โย Inpatient substance use disorder billing experience
โย Experience billing for facilities operating in Florida or other heavily regulated substance use disorder markets
โย Familiarity with Title 42 CFR Part 2 confidentiality requirements
โย Prior experience at a back-office billing organization or in-house billing team at a multi-facility substance use disorder operator
โย HIPAA workforce member experience and familiarity with PHI handling requirements