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Optimum Retention Department Jobs in Indiana (NOW HIRING)

Continental Services

Route Manager

Plainfield, IN · On-site

$55K - $68K/yr

Route Manager Department: Indianapolis Canteen Mkt 203711 Employment Type: Full Time Location ... You will drive excellence in Route Optimization, Employee Retention, Compliance, and Fleet & Driver ...

Continental Services

Route Manager

Plainfield, IN

You will drive excellence in Route Optimization, Employee Retention, Compliance, and Fleet & Driver ... Maintain compliance with DOT (Department of Transportation) regulations and ensure all drivers ...

TRULAND Equipment

Service Manager

Frankfort, IN · On-site

... by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains ...

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Optimum Retention Department information

What is the Optimum Retention Department?

The Optimum Retention Department is a specialized team within Optimum (formerly known as Cablevision and Altice USA) focused on customer retention. Their primary role is to engage with customers who are considering canceling their services and work to resolve issues, offer solutions, or provide incentives to retain them. Retention specialists are trained in customer service, conflict resolution, and company policies to address concerns and improve customer satisfaction. The goal of this department is to reduce customer churn and maintain a stable subscriber base.

What are the key skills and qualifications needed to thrive in the Optimum Retention Department, and why are they important?

To excel in the Optimum Retention Department, strong customer service skills, problem-solving abilities, and experience in client relations or account management are essential, often supported by a high school diploma or higher education. Familiarity with CRM software, call center systems, and retention analytics tools is typically required. Exceptional communication, active listening, and persuasion skills set top performers apart in this role. These skills are crucial for building customer loyalty, effectively addressing concerns, and reducing churn to drive business success.

What are some common challenges faced by professionals in the Optimum Retention Department, and how can they be addressed?

Professionals in the Optimum Retention Department often encounter challenges such as handling difficult customer interactions, meeting retention targets, and staying updated on evolving company policies and promotions. Addressing these challenges requires strong communication skills, resilience, and a thorough understanding of the products or services being offered. Regular training, support from team leads, and access to up-to-date resources can help retention specialists overcome these hurdles and provide effective solutions to customers.

What is the difference between Optimum Retention Department vs Customer Service Representative?

AspectOptimum Retention DepartmentCustomer Service Representative
CredentialsBasic customer service skills, retention strategiesCustomer service training, communication skills
Work EnvironmentCall centers, customer retention teamsCall centers, support desks
Employer & IndustryTelecommunications, cable providersVarious industries including telecom, retail, banking

The Optimum Retention Department focuses on retaining customers through targeted strategies, often involving specialized retention skills. Customer Service Representatives handle general customer inquiries and support. While both roles require strong communication skills, retention departments emphasize customer retention tactics, making their functions distinct within the same industry.

What are popular job titles related to Optimum Retention Department jobs in Indiana?

For Optimum Retention Department jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Optimum Retention Department jobs in Indiana look for?

The top searched job categories for Optimum Retention Department jobs in Indiana are:

What cities in Indiana are hiring for Optimum Retention Department jobs?

Cities in Indiana with the most Optimum Retention Department job openings:

Optimum Retention Department jobs near you
Infographic showing various Optimum Retention Department job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Route Manager

Continental Services

Plainfield, IN • On-site

$55K - $68K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Route Manager
Department: Indianapolis Canteen Mkt 203711
Employment Type: Full Time
Location: Plainfield
Reporting To: Thad Vaughn
Compensation: $55,000 - $68,000 / year
Description
A Taste of Who We Are:
Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.
Our Mission
Delight our guest. Every meal. Every day.
Our Core Values
Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
The Experience You'll Create:
The Route Manager is the operational and leadership backbone of Continental's Market and Vending business. You will drive excellence in Route Optimization, Employee Retention, Compliance, and Fleet & Driver Safety. You will serve as the critical link between centralized support teams and field employees, ensuring seamless delivery, exceptional guest experience, and optimal operational efficiency.
Schedule: Monday-Friday, with a 9:00 AM or 10:00 AM start and an end time of 6:00 PM.
Route Optimization (Market and Vending Routes)
  • Accountable for ensuring that all assets scheduled by the scheduling team are efficiently executed and completed on the dates assigned. Collaborate with the scheduling and product team to ensure proper fulfillment, frequency, and client satisfaction.
  • Monitors service logistics and partners with the scheduler to adjust based on seasonal demand, account‑specific traffic patterns, and operational customer preferences.
  • Collaborate with internal teams on new installations, swaps, removals, etc. to ensure inventory integrity and proper service level.

Employee Retention & Development
  • Foster a positive, collaborative, and high-performance culture among drivers and field team members.
  • Lead the full team member lifecycle: recruiting, onboarding, training, coaching, and performance management.
  • Participate and lead engagement in incentive programs, implement mentorship models, and career pathways to boost retention.
  • Serve as a role model by embodying Continental's values of exceptional, responsibility, and innovation.

Market and Vending Procedure Compliance
  • Ensure strict adherence to all Standard Operating Procedures (SOPs) across all markets and vending operations.
  • Audit field operations for quality assurance, including food safety, merchandising standards (plan-o-grams), and cleanliness.
  • Train staff regularly on operational updates, compliance requirements, and guest satisfaction benchmarks.
  • Partner with Marketing to maintain a brand-consistent presence in client locations.

Fleet & Driver Safety
  • Enforce Continental's driver safety policies include vehicle inspections, safe driving practices, and accident reporting.
  • Monitor fleet health and work proactively with maintenance teams for preventive service.
  • Implement driver safety training programs and corrective action plans when necessary.
  • Maintain compliance with DOT (Department of Transportation) regulations and ensure all drivers maintain required licenses, including Chauffeur licenses (if applicable).

Ingredients for Thriving:
  • High school diploma or GED (required)
  • Bachelor's degree in business, supply chain, sales, or equivalent industry experience (preferred)
  • 5+ years of experience in route management, field operations, or logistics in food services or retail vending.
  • Proven leadership experience with teams in distributed, route-based businesses.
  • Valid Driver's License depending on state, clean driving record, and ability to pass a DOT (Department of Transportation) physical.
  • Strong analytical skills to optimize routes, manage KPIs (Key Performance Indicators), and drive efficiency improvements.
  • Excellent written and verbal communication, organizational, and interpersonal skills.
  • Technology-savvy with proficiency in Microsoft Office Suite and routing/logistics software. Seed software experience is a plus.
  • Strong commitment to achieving operational and client satisfaction goals.
  • Demonstrate success in a fast-paced environment that changes with the need of the business. Works effectively across operations, marketing, and sales.
  • Deep commitment to exceeding client and end-user expectations.
  • Upholds trust, transparency, and accountability in all actions.

Location(s) & Logistics:
  • Climbing in-and-out of a vehicle
  • Loading and unloading products from the box truck or van.
  • Bending, stooping, pulling/pushing, and twisting required.
  • Walking and standing required for long periods
  • Regular lifting 25-50 pounds
  • Ability to cover route as needed, driver training or covering a call off.

Savor the Benefits:
We offer a range of benefits for eligibles team members, including:
  • Health Coverage - Medical, Dental and Vision
  • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
  • 401(k)
  • Paid Time Off
  • Wellness Programs
  • Additional Perks

To see a summary of current benefits, please visithttps://www.continentalserves.com/work-at-continental/#benefits
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