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Optimum Customer Service Jobs in Wisconsin (NOW HIRING)

Amtraco

Customer Service Field Representative

Milwaukee, WI · On-site

$52K - $54K/yr

... optimal stock levels. * Organize, label, and cycle inventory in customer storage areas. * Respond ... Paid service days for volunteering * Comprehensive health, vision, and dental insurance * Health ...

Amtraco

Customer Service Field Representative

Milwaukee, WI · On-site

$52K - $54K/yr

... optimal stock levels. * Organize, label, and cycle inventory in customer storage areas. * Respond ... Paid service days for volunteering * Comprehensive health, vision, and dental insurance * Health ...

RegulatoryJobs Executive Recruitment

WI · On-site

$117 - $123.28/hr

Direct the operations and activities of the Customer Service Division to ensure the highest level of service to customers while facilitating optimal efficiency. * Develop performance standards and ...

Brandon Eyes

Customer Service Optician

Madison, WI · On-site

$20 - $25/hr

Consistent cross-training in technician duties for optimum career growth (offered and expected ... customer deserves red carpet treatment. - You've got a great sense of style and love to help people ...

Brandon Eyes

Customer Service Optician

Middleton, WI · On-site

$20 - $25/hr

Consistent cross-training in technician duties for optimum career growth (offered and expected ... customer deserves red carpet treatment. - You've got a great sense of style and love to help people ...

Amcor LLC

Customer Planning & Service Director

Oshkosh, WI · On-site

$120 - $160/hr

Role Overview The Director of Customer Planning & Service leads an integrated Supply Chain organization dedicated to delivering exceptional customer service, optimizing inventory and driving critical ...

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Optimum Customer Service information

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How much do optimum customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for optimum customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is an Optimum Customer Service?

An Optimum Customer Service job involves assisting customers with inquiries, troubleshooting issues, and providing information about Optimum's products and services. Representatives handle billing questions, technical support, and account management to ensure customer satisfaction. Strong communication skills, problem-solving abilities, and a customer-focused approach are essential for success in this role.

What does an Optimum Customer Service do?

In an Optimum Customer Service role, your day typically involves responding to customer inquiries via phone, email, or chat, troubleshooting account or technical issues, and accurately documenting interactions in CRM systems. You may collaborate with technical support or other internal teams to resolve more complex concerns. The environment is usually fast-paced, requiring you to effectively prioritize multiple tasks while maintaining high service standards. This dynamic setting also offers ongoing learning and opportunities to develop specialized skills, which can lead to advancement within customer service or related fields.

What are the key skills and qualifications needed to thrive in Optimum Customer Service?

To thrive in an Optimum Customer Service role, you need excellent communication abilities, problem-solving skills, and proficiency in handling customer inquiries, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Interpersonal skills such as patience, empathy, and resilience help you deliver positive experiences, even during challenging interactions. These qualities are essential for building customer loyalty and ensuring efficient and effective service delivery.

Optimum Customer Service jobs near you
Infographic showing various Optimum Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Field Representative

Amtraco

Milwaukee, WI • On-site

$52K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Position Summary
Are you passionate about delivering excellent service and building lasting customer relationships? EPSI is looking for a motivated person to support our customers across Wisconsin, Illinois, Iowa, and Minnesota. In this role, you'll maintain customer inventories, process orders, resolve inquiries, and provide ongoing support while representing our company on the road.
Position compensation includes base pay, monthly commission, and quarterly bonuses!
Duties and Responsibilities
  • Conduct scheduled physical inventories for existing customers and obtain purchase orders to maintain optimal stock levels.
  • Organize, label, and cycle inventory in customer storage areas.
  • Respond to questions about products, pricing, availability, and product use within your authority and knowledge.
  • Process incoming orders for your territory, up-selling when possible, and notifying the territory representative of key activities.
  • Work closely with outside sales representatives to understand customer needs and prepare samples as needed.
  • Investigate and help resolve product claims and complaints, recommending corrective actions as appropriate.
  • Prepare and submit regular activity, sales volume, and expense reports.

Minimum Qualifications
  • High school diploma required; associate's degree preferred.
  • Minimum two years of related experience and/or training.
  • Strong organizational and communication skills.
  • Proficiency in office equipment and software (word processing, spreadsheets, database applications).
  • Ability to read, analyze, and interpret general business documents.
  • Willingness and ability to travel extensively within the designated region.

Benefits & Rewards
  • Increases based on performance at 90-day, 6-month, and 12-month milestones
  • Tenure-based rewards focused on wellness and experiences
  • 6 Paid Time Off days annually; vacation time increases with tenure
  • Paid service days for volunteering
  • Comprehensive health, vision, and dental insurance
  • Health Savings Account with company contributions
  • $25,000 company-paid life insurance policy
  • Voluntary insurance options (Short/Long Term Disability, Accident, Hospital Indemnity, Additional Life & AD&D)
  • Employee Assistance Program
  • 401(k) with generous company match
  • Continuing education programs for career development
  • Build-out bonus eligibility
  • And more!

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About AMTRACO
AMTRACO (EPSI, STM, and SBM) is an equal opportunity employer and a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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