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Optimum Customer Service Jobs in Wisconsin (NOW HIRING)

Penske

Customer Service Coordinator

Eau Claire, WI

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... Maintain shop productivity by optimizing the work plan Coordinate with district billing clerks as ...

Penske

Customer Service Coordinator

Eau Claire, WI

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... Maintain shop productivity by optimizing the work plan Coordinate with district billing clerks as ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

Vision insurance Are you an experience Customer Service Representative looking for a better ... optimization to maximize technician efficiency and minimize travel time. * Handle emergency and ...

Penske

Customer Service Coordinator

Eau Claire, WI · On-site

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... optimizing the work plan • Coordinate with district billing clerks as necessary • Other ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

Vision insurance Are you an experience Customer Service Representative looking for a better ... optimization to maximize technician efficiency and minimize travel time. * Handle emergency and ...

Michaels Stores

Customer Service Team Member

Oshkosh, WI · On-site

$12.50 - $16.25/hr

Perform Store In Stock Optimization (SISO) and AD set duties as assigned * Support shrink and ... Retail and/or customer service experience preferred Physical Requirements Work Environment

Michaels Stores

Customer Service Team Member

Plover, WI

$14.25 - $19.50/hr

Perform Store In Stock Optimization (SISO) and AD set duties as assigned * Support shrink and ... Retail and/or customer service experience preferred Physical Requirements Work Environment

FedEx Office

Retail Customer Service Associate

Appleton, WI · On-site

$14.50 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... provide optimal performance and availability * Stays current on retail Store merchandising ...

FedEx

Retail Customer Service Associate

Appleton, WI

$14.50 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... provide optimal performance and availability * Stays current on retail Store merchandising ...

FedEx Office

Retail Customer Service Associate

Brookfield, WI · On-site

$14.25 - $15.50/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... provide optimal performance and availability * Stays current on retail Store merchandising ...

FedEx Office

Retail Customer Service Associate

Middleton, WI · On-site

$15.50 - $17/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... provide optimal performance and availability * Stays current on retail Store merchandising ...

FedEx Office

Retail Customer Service Associate

Germantown, WI · On-site

$15.25 - $16.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... provide optimal performance and availability * Stays current on retail Store merchandising ...

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Optimum Customer Service information

See Wisconsin salary details

$9

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$27

How much do optimum customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for optimum customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

Does Optimum Customer Service offer remote positions?

Optimum Customer Service roles typically require in-person interaction at call centers or retail locations. However, some customer service positions may be available remotely, especially those involving phone or online support, depending on the company's current policies and job requirements.

What does an Optimum Customer Service do?

In an Optimum Customer Service role, your day typically involves responding to customer inquiries via phone, email, or chat, troubleshooting account or technical issues, and accurately documenting interactions in CRM systems. You may collaborate with technical support or other internal teams to resolve more complex concerns. The environment is usually fast-paced, requiring you to effectively prioritize multiple tasks while maintaining high service standards. This dynamic setting also offers ongoing learning and opportunities to develop specialized skills, which can lead to advancement within customer service or related fields.

What is an Optimum Customer Service?

An Optimum Customer Service job involves assisting customers with inquiries, troubleshooting issues, and providing information about Optimum's products and services. Representatives handle billing questions, technical support, and account management to ensure customer satisfaction. Strong communication skills, problem-solving abilities, and a customer-focused approach are essential for success in this role.

What are the key skills and qualifications needed to thrive in Optimum Customer Service?

To thrive in an Optimum Customer Service role, you need excellent communication abilities, problem-solving skills, and proficiency in handling customer inquiries, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Interpersonal skills such as patience, empathy, and resilience help you deliver positive experiences, even during challenging interactions. These qualities are essential for building customer loyalty and ensuring efficient and effective service delivery.

Optimum Customer Service jobs near you
Infographic showing various Optimum Customer Service job openings in Wisconsin as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Representative

Action Plumbing, Heating, AC and Electric

Sun Prairie, WI

$15.50 - $21.25/hr

Other

Re-posted yesterday

Job description

Job Description:

Join Our Award-Winning Team!
Are you a proactive problem solver with a passion for customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make someone's day better? Action Plumbing, Heating, AC and Electrical LLC is looking for areliable and motivated Customer Service Representative (CSR)to join our team of service professionals.

Job Summary:

The CSR plays a vital role as the first point of contact for our customers and service technicians. This position ensures timely scheduling, effective communication, and top-notch customer service to maintain the high standards our customers expect.

Key Responsibilities:

  • Answer incoming service calls and schedule appointments.
  • Assign the appropriate technician to each service call based on availability and job type.
  • Coordinate technician arrival times and communicate updates to customers.
  • Relay messages and work orders between customers, technicians, and supervisors.
  • Provide exceptional customer service and follow up to ensure complete satisfaction.
  • Update customer records and service history accurately in the system.
  • Monitor and adjust daily technician schedules to ensure optimal coverage and efficiency.
  • Handle customer inquiries, resolve complaints, and manage order details.
  • Use map-reading skills and geographical knowledge to assist in dispatch logistics.
  • Perform other administrative and support tasks as needed.

Requirements:

  • High School Diploma or Equivalent
  • Proficient in Microsoft Office and general computer skills
  • Strong multitasking, organizational, and prioritization abilities
  • Excellent written and verbal communication skills
  • Friendly, professional phone presence
  • Ability to sit, stand, walk, talk, and hear for extended periods
  • Manual dexterity for working with computers and phones
  • Ability to lift/move up to 25 lbs occasionally

Preferred Skills:

  • Prior experience in dispatching, customer service, or schedule coordination
  • Strong geographic knowledge or map-reading skills
  • Ability to remain calm and focused in a busy office or call center environment
  • A positive, team-oriented attitude with strong problem-solving abilities
  • Professional and courteous communication style with both customers and technicians

Work Environment:
Typical office or call center environment with a low noise level. We value a supportive, team-driven culture where everyone is empowered to succeed.

Ready to Apply?
If you're passionate about customer service, love staying organized, and want to be part of a respected local company, we'd love to hear from you. Apply today and take the next step in your career with Action Plumbing, Heating, AC and Electrical LLC!

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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