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Optimal Ticketing Remote Jobs (NOW HIRING)

SeatGeek

Senior Software Engineer, Fullstack

$144K - $209K/yr

Because everyone should expect more from ticketing. SeatGeek has an ever-evolving product that ... Architecture and Performance optimization: You are comfortable going deeper into the stack to ...

TEKsystems

ISP Technician

Davenport, IA · Remote

$15 - $15.50/hr

ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC,-- Cedar Rapids, IA --or ... Ticketing System * Google IT Professional or studying for CompTIA OVERVIEW This position is the ...

TEKsystems

ISP Technician

Huntsville, AL · Remote

$15 - $15.50/hr

ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC,-- Cedar Rapids, IA --or ... Ticketing System * Google IT Professional or studying for CompTIA OVERVIEW This position is the ...

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15 - $15.50/hr

ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC,-- Cedar Rapids, IA --or ... Ticketing System * Google IT Professional or studying for CompTIA OVERVIEW This position is the ...

Cafeyn

Junior Customer Care Representative

Great Barrington, MA · On-site +1

$16.75 - $22.50/hr

Contribute to the optimization of tools, processes and proactively report the friction points/bugs ... Flexible remote work policy: 2 days in the office / 3 remote days per week, you can always come ...

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Optimal Ticketing Remote information

What are the key skills and qualifications needed to thrive as an Optimal Ticketing Remote Specialist, and why are they important?

To excel as an Optimal Ticketing Remote Specialist, you need strong organizational skills, attention to detail, and experience in ticket management or customer service, often supported by a relevant diploma or prior work in event support. Familiarity with online ticketing platforms like Eventbrite, Ticketmaster, or proprietary CRM systems is typically required. Outstanding communication, problem-solving, and time management skills are vital to provide timely support and resolve client issues efficiently. These competencies ensure smooth event operations, high customer satisfaction, and effective issue resolution in a fast-paced, remote environment.

How does the Optimal Ticketing Remote role typically collaborate with other teams to ensure a seamless ticketing experience for customers?

In an Optimal Ticketing Remote role, collaboration with other teams—such as customer support, IT, and event management—is essential to deliver a smooth ticketing process. You’ll regularly communicate with technical teams to troubleshoot system issues and with event coordinators to ensure ticket inventory and event details are accurate. Remote communication tools like Slack or Microsoft Teams are commonly used to facilitate teamwork and resolve issues quickly. Strong cross-functional collaboration helps maintain high customer satisfaction and efficient operations, even when working from different locations.

What is an Optimal Ticketing Remote job?

An Optimal Ticketing Remote job typically involves managing and processing tickets for events, customer support, or IT-related issues from a remote location. Employees in this role use digital ticketing systems to resolve inquiries, provide assistance, and ensure smooth ticket operations without needing to be physically present at an office or event site. This position requires strong communication skills, attention to detail, and proficiency with online ticketing platforms. Remote ticketing specialists often collaborate with teams and customers via email, chat, or phone to resolve issues efficiently. The flexibility of remote work allows for a better work-life balance while supporting ticketing needs for organizations or events.

What is the difference between Optimal Ticketing Remote vs Customer Support Specialist?

AspectOptimal Ticketing RemoteCustomer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, ticketing software-basedRemote or on-site, call and chat support
Industry UsageTicketing and support software companiesVarious industries including retail, tech, and services

Optimal Ticketing Remote and Customer Support Specialist roles both focus on assisting customers, often remotely. However, Optimal Ticketing Remote emphasizes expertise with specific ticketing systems and technical support, while Customer Support Specialists may handle broader customer inquiries across multiple channels. Both roles require strong communication skills but differ slightly in technical requirements and industry focus.

Infographic showing various Optimal Ticketing Remote job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, and 57% Part Time. Highlights an 88% Physical, 11% Hybrid, and 1% Remote job distribution.
Web Portal IT Support I

Web Portal IT Support I

MedPOINT Management

Sherman Oaks, CA • Remote

$27 - $32/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 28 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Wellness resources

About the Role:
Join MedPOINT Management as a Web Portal IT Support I, where you'll play a vital role in ensuring our web portal operates seamlessly. Be part of a dynamic team in Sherman Oaks, CA, dedicated to providing exceptional IT support and enhancing user experience.
About Us:
Founded over a decade ago, MedPOINT Management has established itself as a leader in healthcare IT solutions. Our commitment to innovation and customer satisfaction has earned us a loyal client base and a vibrant workplace culture that values teamwork and professional growth.
Responsibilities:
  • Provide first-level support for web portal issues, troubleshooting and resolving user inquiries.
  • Monitor system performance and ensure optimal functionality of web applications.
  • Assist in the development and implementation of user training materials.
  • Collaborate with cross-functional teams to enhance portal features and user experience.
  • Document support processes and create knowledge base articles for common issues.
  • Participate in regular system updates and maintenance activities.
  • Respond to user feedback and recommend improvements to the web portal.
  • Maintain a high level of customer service and professionalism in all interactions.
Requirements:
  • Associate's degree in IT, Computer Science, or related field preferred.
  • 1+ years of experience in IT support or customer service roles.
  • Strong understanding of web technologies and troubleshooting techniques.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Detail-oriented with strong problem-solving abilities.
  • Familiarity with ticketing systems and IT support tools.
  • Customer-oriented mindset with a passion for technology.

This is a remote position.