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Optimal Ticketing Remote Jobs (NOW HIRING)

Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools ... With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe ...

The Epic ClinDoc Analyst is responsible for the design, build, implementation, optimization, and ... Experience with ticketing systems and change management processes. This is a remote position.

This is a remote role strictly for candidates within the United States.We are seeking a skilled and ... In this role, you will be responsible for supporting and optimizing our IT systems, ensuring that ...

Associate, Strategy & Analytics

New York, NY · On-site +1

$132.20K - $155.50K/yr

... ticketing and/or at a sports team or league to help scale our Open Distribution Partnerships ... This role will focus on optimizing the performance of our largest partnerships (especially with ...

... ticketing channels, and partnering with DTS on more complex cross-platform technical ... Employee divides their time between in-office and remote work. Access to an office location is ...

... ticketing channels, and partnering with DTS on more complex cross-platform technical ... Employee divides their time between in-office and remote work. Access to an office location is ...

With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing ... They consult with our clients and internal teams to ensure optimal usage and client satisfaction.

... ticketing channels, and partnering with DTS on more complex cross-platform technical ... Employee divides their time between in-office and remote work. Access to an office location is ...

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Optimal Ticketing Remote information

What are the key skills and qualifications needed to thrive as an Optimal Ticketing Remote Specialist, and why are they important?

To excel as an Optimal Ticketing Remote Specialist, you need strong organizational skills, attention to detail, and experience in ticket management or customer service, often supported by a relevant diploma or prior work in event support. Familiarity with online ticketing platforms like Eventbrite, Ticketmaster, or proprietary CRM systems is typically required. Outstanding communication, problem-solving, and time management skills are vital to provide timely support and resolve client issues efficiently. These competencies ensure smooth event operations, high customer satisfaction, and effective issue resolution in a fast-paced, remote environment.

How does the Optimal Ticketing Remote role typically collaborate with other teams to ensure a seamless ticketing experience for customers?

In an Optimal Ticketing Remote role, collaboration with other teams—such as customer support, IT, and event management—is essential to deliver a smooth ticketing process. You’ll regularly communicate with technical teams to troubleshoot system issues and with event coordinators to ensure ticket inventory and event details are accurate. Remote communication tools like Slack or Microsoft Teams are commonly used to facilitate teamwork and resolve issues quickly. Strong cross-functional collaboration helps maintain high customer satisfaction and efficient operations, even when working from different locations.

What is an Optimal Ticketing Remote job?

An Optimal Ticketing Remote job typically involves managing and processing tickets for events, customer support, or IT-related issues from a remote location. Employees in this role use digital ticketing systems to resolve inquiries, provide assistance, and ensure smooth ticket operations without needing to be physically present at an office or event site. This position requires strong communication skills, attention to detail, and proficiency with online ticketing platforms. Remote ticketing specialists often collaborate with teams and customers via email, chat, or phone to resolve issues efficiently. The flexibility of remote work allows for a better work-life balance while supporting ticketing needs for organizations or events.

What is the difference between Optimal Ticketing Remote vs Customer Support Specialist?

AspectOptimal Ticketing RemoteCustomer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, ticketing software-basedRemote or on-site, call and chat support
Industry UsageTicketing and support software companiesVarious industries including retail, tech, and services

Optimal Ticketing Remote and Customer Support Specialist roles both focus on assisting customers, often remotely. However, Optimal Ticketing Remote emphasizes expertise with specific ticketing systems and technical support, while Customer Support Specialists may handle broader customer inquiries across multiple channels. Both roles require strong communication skills but differ slightly in technical requirements and industry focus.

Infographic showing various Optimal Ticketing Remote job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, and 57% Part Time. Highlights an 88% Physical, 11% Hybrid, and 1% Remote job distribution.

Paid Media Specialist

Leap Event Technology

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago


Job description

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That's why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.


We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.


Role Overview

The Paid Media Specialist will support the execution, optimization, and reporting of paid media campaigns across multiple clients, brands, and channels. This role is highly detail-oriented and execution-focused, helping ensure campaigns launch accurately, pace efficiently, and perform against defined goals.

The Specialist will work closely with the Paid Media Director and broader marketing team to manage day-to-day campaign operations, maintain campaign organization and QA standards, and contribute to ongoing performance improvements across platforms


Key Responsibilities

  • Build, launch, and manage paid media campaigns across Meta, Google, YouTube, Display, OTT/CTV, and emerging platforms
  • Support campaign setup including audience creation, tracking, UTMs, creative trafficking, and platform QA
  • Monitor campaign pacing, spend, delivery, and performance on a daily basis
  • Execute ongoing optimizations related to targeting, bidding, creative, placements, and audience strategy
  • Assist with campaign reporting, dashboard updates, and performance recaps
  • Maintain campaign organization including naming conventions, documentation, and workflow accuracy
  • Collaborate with creative, analytics, and account teams to support campaign execution and delivery
  • Troubleshoot campaign issues and help ensure campaigns remain active and healthy
  • Stay current on platform updates, best practices, and emerging digital media trends


Required Qualifications

  • 2-4+ years of experience in paid media, digital marketing, or media buying
  • Hands-on experience with Meta Ads Manager and Google Ads
  • Understanding of campaign setup, optimization, targeting, and reporting fundamentals
  • Strong attention to detail and organizational skills
  • Ability to manage multiple campaigns and deadlines simultaneously
  • Comfortable analyzing campaign data and identifying optimization opportunities
  • Strong communication and collaboration skills

Preferred Qualifications

  • Experience in sports, entertainment, ticketing, live events, or consumer-facing brands
  • Familiarity with Google Analytics, pixels, conversion tracking, and tagging
  • Experience with reporting tools and campaign pacing documents
  • Exposure to programmatic, YouTube, OTT/CTV, or emerging media channels
  • Experience working in agency or fast-paced client-service environments

What Success Looks Like

  • Campaigns launch accurately and on schedule
  • Budgets and pacing are monitored proactively
  • Optimizations are implemented consistently and thoughtfully
  • Reporting is organized, timely, and actionable
  • Campaign operations remain clean, efficient, and scalable
  • Internal teams feel confident in campaign execution and support


BENEFITS:

We offer

  • Medical, Dental, Vision, and Voluntary benefits
  • Generous PTO
  • Paid parental leave (following 12 months of continuous employment)
  • 401K Match
  • $200 event reimbursement
  • Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program


OFFICE INFORMATION:

Leap Event Technology is a remote-friendly company. However, we do offer the option of working in the office for employees located in Montreal (CAN), Pittsburgh (U.S.), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don't live near an office but happen to be visiting nearby, you can work from the office for as long as you need.


LEARN MORE:

https://leapevent.tech/