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Optical Operation Manager Jobs (NOW HIRING)

Shopko Optical

General Manager

Bemidji, MN · On-site

Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of ...

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Optical Operation Manager information

See salary details

$21.5K

$73.2K

$254.5K

How much do optical operation manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for optical operation manager in the United States is $73,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $76,500.00 per year, depending on experience, location, and employer.

What does an optical operation manager do?

An Optical Operation Manager oversees the daily operations of optical retail stores or eye care facilities. Their responsibilities include managing staff, ensuring excellent customer service, maintaining inventory, and ensuring compliance with industry regulations. They also coordinate with optometrists and other eye care professionals to deliver quality vision care services and may handle budgeting and sales targets. This role requires strong leadership skills, knowledge of optical products, and the ability to optimize workflow for efficiency.

What are the key skills and qualifications needed to thrive as an optical operation manager?

To thrive as an Optical Operation Manager, you need expertise in optical product knowledge, retail management, inventory control, and a background in business or optical sciences. Familiarity with point-of-sale (POS) systems, optical practice management software, and sometimes ABO certification is typically required. Strong leadership, problem-solving skills, and effective communication help in team management and delivering excellent customer service. These skills ensure efficient operations, high-quality patient care, and business growth in a competitive optical retail environment.

What are some common challenges optical operation managers face when overseeing multiple locations, and how can they effectively address them?

Optical Operation Managers often encounter challenges such as maintaining consistent service quality and operational standards across multiple locations. Effective communication, regular training sessions, and implementing standardized processes are crucial for overcoming these hurdles. Utilizing management software and conducting routine site visits can also help ensure that each location adheres to company policies and delivers a high level of patient care. Building strong relationships with staff and fostering a collaborative environment further supports operational success.

What is the difference between Optical Operation Manager vs Optical Technician?

AspectOptical Operation ManagerOptical Technician
CredentialsTypically requires a bachelor's degree in optics, business, or related field; certifications like NCLE or ABO are commonHigh school diploma or equivalent; certifications such as NCLE or ABO are often preferred
Work EnvironmentOversees optical stores, labs, or manufacturing facilities; manages staff and operationsWorks in labs or retail settings assembling, repairing, and fitting optical devices
Employer & Industry UsageOptical retail chains, manufacturing companies, healthcare providersOptical retail stores, labs, healthcare clinics

The Optical Operation Manager focuses on overseeing the entire optical operation, managing staff, and ensuring business efficiency. In contrast, the Optical Technician primarily handles the technical aspects of lens fabrication and fitting. Both roles may require certifications like NCLE or ABO, but their responsibilities and work environments differ significantly.

What are popular job titles related to Optical Operation Manager jobs?

For Optical Operation Manager jobs, the most frequently searched job titles are:

Optical General Manager

Lone Tree, CO • On-site

West Point Optical LLC
Health Care and Social Assistance • 201 - 500 employees
Learn more about West Point Optical LLCexternal

Full-time

Re-posted 9 days ago

Job description

GENERAL FUNCTION:

The major responsibility of the Retail Optical Manager is to drive profitable sales through exam growth and outstanding patient experience.  Drive revenue, productivity, operational processes in a positive and multi-tasking environment. Modeling exemplary patient care. Develop and maintain outstanding patient, associate and doctor satisfaction through consistent retention.

MAJOR DUTIES & RESPONSIBILITIES:

  • Excellent reliability as it relates to times and attendance
    • Reliable means of transportation and valid drivers license
    • Ability to travel up to 30 miles from primary store
    • Open availability on Saturdays and peak season
  • Drive profitable store sales by fostering a patient focused retail culture.
  • Prioritize exam growth on a daily, weekly, and monthly basis.
    • Community outreach, i.e. cornea events and blitzing
    • Consistent communication with existing patients
    • Creative social media marketing  
  • Attainment of plan sales goal and comp store sales growth.
    • Proven track record of increased KPI results
    • Ability to analyze the business through strong business acumen
  • Positive comp store contribution (year-on-year improvement).
  • Manage gross margin, in accordance with Company standards
  • Effectively train and develop associates to consistently provide a patient care focused experience.
  • Develop team of administratively skilled associates that provide support on daily operational tasks.
  • Develop strong professional relationships with Doctors.
  • Ensure appropriate coverage and quality of Doctor hours.
  • Implementation of initiatives to increase number or exams and conversion of exams to sales.
  • Participate in business planning and business updates.
  • Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:
    • Utilization of effective daily practice and role-playing
    • Employee coaching through two-way communication
    • Proactive manpower planning for adequate bench strength
  • Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
  • Ensure each store is effectively merchandised and presented according to standards as measured by:
    • Execution of planogram
    • Execution of visual appearance inside and outside of store (i.e., signage)
    • Maintenance of overall standards (i.e. cleanliness, housekeeping)
    • Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
  • Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
    • Ready when promised
    • Remake and return percent as compared to Company average
    • Calls to customers to follow-up on purchases
  • Maximize Managed Vision Care relationships and sales opportunities.
  • Timely implementation of approved Marketing programs
  • Execution of signage and promotions according to Company standards.
  • Execution of operational procedures:
    • Safety (security system, safety information posted, fire extinguishers, door locks)
    • Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)

KNOWLEDGE & SKILLS:

  • Optical knowledge or Licensed (minimum 2 years optical experience)
  • Proven track record of sales growth through sales skills and accountability for sales results. (minimum 3 years sales experience)
  • Demonstrated ability to deliver an outstanding experience during direct interaction with patients at a proven conversion of at least 80%.
  • Proven experience and results with a retail or customer service establishment.
  • Ability to present and implement decisive and creative solutions to opportunities to grow the business.
  • Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
  • Foster positive and results-oriented associate and doctor relationships.
  • Success in store merchandising and attention to detail.
  • Ability to manage priorities through adaptability and flexibility.
  • Willingness to take calculated risks
  • Attention to detail and follow-up.
  • Abilities to multi-task and delegate to maximize patient interaction.
  • Computer experience preferred.

EDUCATION:

Bachelor's degree or comparable experience in retail operations (Minimum 3 years optical retail experience.)

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description.  The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.

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