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Opm Jobs in Reston, VA (NOW HIRING)

YRCI

Classification Specialist

Washington, DC

Office of Personnel Management (OPM) policies and guidance; agency policies, practices, HR handbooks, operating procedures, and best practices relating to Human Resources (HR): Conduct detailed ...

US Legislative Branch

Laborer (Recycler)

Washington, DC · On-site

$22.25/hr

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You ...

E Logic

BI Developer

Washington, DC · On-site

$85K/yr

Build specialized applications and dashboards to track OPM Debarment/Suspension records, OIG data processing status, and fraud analytics indicators. * Establish specific database views tailored to ...

E Logic

Solution Architect

Washington, DC · On-site

$120K/yr

E-logic is looking for a Solution Architect to guide the ongoing technical modernization of the Office of Personnel Management (OPM), Office of Inspector General (OIG) analytics ecosystem from legacy ...

E Logic

IBM DataStage Administrator

Washington, DC · On-site

$85K/yr

E-logic is seeking an IBM DataStage Administrator to maintain, configure, and secure the the Office of Personnel Management (OPM), Office of Inspector General (OIG) critical core ETL engine as it ...

US Legislative Branch

Sales Associate

Washington, DC

$46K/yr

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You ...

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Opm information

See Reston, VA salary details

$127

$159

$200

How much do opm jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for opm in Reston, VA is $159.82, according to ZipRecruiter salary data. Most workers in this role earn between $139.81 and $200.05 per hour, depending on experience, location, and employer.

What jobs are under the federal government?

Federal government jobs include a wide range of roles such as administrative, law enforcement, healthcare, engineering, and policy positions. These jobs often require specific qualifications, security clearances, and adherence to federal employment standards, with opportunities available across various agencies and departments.

How does an Operations Manager typically collaborate with other departments to drive organizational efficiency?

Operations Managers work closely with various departments such as finance, human resources, and supply chain to streamline processes and address operational bottlenecks. They often coordinate cross-functional meetings, gather feedback, and implement process improvements based on interdepartmental needs. This collaboration is essential for aligning operational goals with broader business objectives, ensuring smooth workflow, and fostering a culture of continuous improvement.

What is the difference between Opm vs Customer Service Representative?

AspectOpmCustomer Service Representative
Required credentialsVaries by position, often includes security clearance or specialized trainingHigh school diploma or equivalent, sometimes additional customer service certifications
Work environmentGovernment offices, federal agencies, or specialized departmentsCall centers, retail stores, or corporate offices
Employer and industry usagePrimarily government agencies and federal sectorsPrivate companies, retail, telecommunications, and service industries
Common search and comparison intentUnderstanding government job roles and requirementsCustomer service skills and job expectations

Opm roles typically involve government-related work with specific credentials and security clearances, whereas Customer Service Representatives focus on assisting customers in various industries. While both roles require communication skills, their work environments and employer types differ significantly.

What is the 5 year rule for OPM?

The 5-year rule for OPM (Office of Personnel Management) generally refers to the requirement that federal employees must complete at least five years of creditable service to be eligible for certain retirement benefits or to qualify for a deferred retirement. This rule applies across various federal jobs and is important for determining retirement eligibility and benefits calculations.

What is the easiest federal job to get?

The easiest federal jobs to obtain are often entry-level positions such as clerical, administrative support, or customer service roles that require minimal specialized experience and have straightforward application processes. These jobs typically have less competitive hiring processes and may require only a high school diploma or equivalent. However, availability varies based on agency needs and location.

What are OPMs?

OPM stands for Other People's Money, but in the context of jobs, OPM usually refers to the U.S. Office of Personnel Management. The Office of Personnel Management is an independent federal agency that manages the civil service of the federal government. OPM is responsible for recruiting, retaining, and honoring a world-class workforce for the American people, including administering federal employee benefits, managing federal job listings, and providing human resources policy guidance. If you are interested in a federal government career, OPM is the main source for job listings and employment information.

What are the key skills and qualifications needed to thrive as an OPM (Operations Manager), and why are they important?

To thrive as an Operations Manager, you need strong organizational, analytical, and leadership skills, typically supported by a degree in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, project management software, and relevant certifications such as PMP or Six Sigma is often expected. Excellent communication, problem-solving, and team management abilities help Operations Managers stand out. These skills are crucial for streamlining processes, optimizing resources, and ensuring smooth daily operations within an organization.

What is the rule of 3 in federal hiring?

The rule of 3 in federal hiring refers to the selection process where hiring managers consider the top three qualified candidates from a certificate of eligibles list. This process helps ensure fairness and efficiency in selecting suitable candidates for federal positions, including roles like OPM employees involved in hiring and HR functions.
What are popular job titles related to Opm jobs in Reston, VA? For Opm jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Opm jobs in Reston, VA look for? The top searched job categories for Opm jobs in Reston, VA are:
Opm jobs near you
Operations & Technical Program Manager (OPM/TPM)

Operations & Technical Program Manager (OPM/TPM)

Tria Federal

Arlington, VA • On-site

$148K - $192K/yr

Other

Medical, Life

Re-posted 2 days ago

Job description

Who we are:

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.

We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

Job Description:

Tria Federal is seeking a seasoned Operations & Technical Program Manager (OPM/TPM) to serve as the single accountable leader for one of our HelpDesk programs- a multi-CLIN, high-volume federal contact center program supporting CMS stakeholders across the healthcare ecosystem. This hybrid role fuses executive-level service delivery oversight with hands-on technical program management, requiring an individual who is equally comfortable presenting KPI dashboards to government clients and triaging an Agile sprint backlog with an engineering team.

Thehelpdeskportfolio handlesin excess of100,000 contacts per month across multipleindividualhelp desks operating on an AI-native Amazon Connect telephony platform. The ideal candidate will have directly comparable experience - managing federal help desk operations at scale - and will be expected to drive continuous innovation through intelligent automation, workforce optimization, and platform modernization initiatives.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Master's degree preferred (MPA, MBA, MS-IT, or equivalent)
  • 10+ years of progressive experience in federal IT service delivery or contact center program management
  • Minimum 5 years in a senior program management role overseeing operations of 100,000+ monthly contact center interactions within a federal government contract environment
  • Demonstrated experience managing multi-CLIN, multi-vendor federal contracts at CMS, HHS, or comparable civilian health agencies
  • Proven Agile/SAFeTPM experience: backlog ownership, sprint cadence management, and stakeholder-facing technical reporting
  • Hands-on experience with cloud-native contact center platforms; Amazon Connect experience strongly preferred
  • Track record of driving automation or AI adoption in a help desk or service desk context (chatbots, predictive routing, automated QA)
  • Technical Competencies
    • Contact Center Platforms: Amazon Connect (required), NICECXoneor comparable (migration experience a plus)
    • ITSM & CRM: ServiceNow (IT Service Management workflows, SLA management, ticketing)
    • AI/Automation: Amazon Lex, Contact Lens, Amazon Q, WFM tooling, or equivalent intelligent automation platforms
    • Analytics & Reporting:QuickSight, Power BI, or equivalent BI platforms for operational dashboards
    • Agile Tools: Jira, Confluence, Azure DevOps, or equivalent
    • Cloud & Security: AWS GovCloud familiarity; CMS ARS / NIST 800-53 framework awareness
    • SDLC: Environment governance (Dev/Test/Prod discipline), CI/CD pipeline awareness, change management

Responsibilites:

  • Operations Program Management
    • Own end-to-end service delivery across allprogram areas, ensuring SLA, SLO, and QASP compliance for contact volumes exceeding 100,000 interactions per month
    • Serve as the primary COR-facing point of accountability; lead weekly, monthly, and quarterly program reviews with CMS stakeholders
    • Manage high-volume helpdesk environments supporting federal customers, including call center operations, ticket management, escalation handling, quality assurance, workforce planning, and performance monitoring.
    • Provide leadership across Tier 1, Tier 2, and specialized support teams to ensure operational alignment, responsiveness, and accountability.
    • Monitor key performance indicators, including average speed to answer, abandonment rate, first call resolution, mean time to resolve, ticket aging, customer satisfaction, backlog volume, and SLA compliance.
    • Partner with staffing, training, workforce management, and quality teams to ensure proper coverage, skill alignment, and continuous improvement of helpdesk performance.
    • Identify operational risks, service delivery gaps, and recurring issues, and implement corrective action plans to improve outcomes.
    • Serve as a key customer-facing leader for operational reviews, performance discussions, transition activities, and executive-level reporting.
    • Support transition-in, ramp-up, stabilization, and continuous improvement activities across the program.
  • Technical Program Management & Backlog Ownership
    • Lead the technical program management function for the helpdeskplatform, including management of the technical roadmap, service desk backlog, process automation initiatives, and platform enhancement priorities.
    • Work closely with engineering, service management, cybersecurity, infrastructure, and application teams to identify, prioritize, and implement technical improvements that enhance helpdesk efficiency and user experience.
    • Lead sprint planning, backlog grooming, velocity tracking, and retrospectives using Agile/SAFemethodologies
    • Partner with engineering and solution architects to define technical requirements, acceptance criteria, and definition-of-done standards for platform features
    • Drive implementation and optimization of the Amazon Connect contact center platform - including Amazon Lex chatbot deflection, Contact Lens QA analytics, and Amazon Q AI integration
    • Oversee ServiceNow (SNOW) integration planning and external dependency management (e.g., ICF-managed enterprise SNOW enhancements)
    • Own and manage the service desk innovation backlog, ensuring that requirements are clearly defined, prioritized, tracked, and delivered in alignment with program objectives.
    • Drive adoption of modern service desk capabilities, including automation, self-service, knowledge management, AI-enabled support, analytics, workflow optimization, and improved integration across ITSM platforms.
    • Translate operational pain points into actionable technical initiatives and measurable improvement plans.
    • Facilitate cross-functional planning sessions, backlog reviews, sprint prioritization, stakeholder updates, and implementation readiness discussions.
    • Ensure technical initiatives are aligned with federal contract requirements, security standards, operational needs, and customer priorities.
  • Innovation
    • Champion a culture of innovation within the service desk; identify and prototype AI/automation use cases including predictive analytics, workforce management (WFM) optimization, and automated QA
    • Evaluate emerging contact center technologies (voice bots, LLM-powered agent assist, omnichannel routing) and develop business cases for adoption
    • Lead development of innovation proposals, ROM analyses, and surge CLIN responses aligned to government appetite for modernization
    • Track industry benchmarks and federal contact center best practices; embed findings into program improvement plans
    • Collaborate with BD/capture teams on white papers, past performance documentation, and proposal technical volumes
  • Service Delivery and Continuous Improvement
    • Develop and implement strategies to improve service desk performance, reduce call and ticket volume, increase first-contact resolution, and improve customer satisfaction.
    • Use data-driven analysis to identify trends, recurring incidents, process bottlenecks, knowledge gaps, and automation opportunities.
    • Champion ITIL-based service management practices, including incident management, request fulfillment, problem management, change coordination, knowledge management, and continual service improvement.
    • Lead root cause analysis efforts for recurring issues and ensure corrective actions are implemented and tracked to closure.
    • Partner with knowledge management teams to improve scripts, standard operating procedures, job aids, and self-service content.
    • Establish a culture of accountability, responsiveness, innovation, and customer-focused service delivery.

Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.


As a company that cares about people, we seek to cultivate a culture in which all can thrive personallyandprofessionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at workand in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.

California Consumer Privacy Act (CCPA)

We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa.

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