Operations Specialist Manager Jobs in Michigan (NOW HIRING)

The Compensation & Finance Operations Specialist / Manager is responsible for administering the Company's compensation programs for Loan Originators, Account Executives, Regional Managers, and other production staff. This role ensures the accurate calculation and processing of commissions, bonuses, incentive programs, and related accounting entries while supporting financial reporting and operational excellence.

• Calculate and process bi-weekly and monthly commissions and bonus payments.

• Prepare monthly commission and bonus accrual journal entries.

• Reconcile compensation calculations and resolve discrepancies.

• Coordinate loan-level commission details and payment communications with Loan Originators, Account Executives, and Sales Management.

• Support payroll processing by ensuring compensation data is complete and accurate.

• Maintain compensation records and supporting documentation.

• Calculate monthly Regional Manager Exception (RME) budgets.

• Review, approve, coordinate, and track daily RME requests.

• Monitor RME utilization and compliance with company guidelines.

• Prepare weekly and monthly budget reports and variance analyses for Regional Managers and executive leadership.

• Review, approve, and manage Goldstar Margin Holdback participants.

• Coordinate participant reporting with IT and Regional Managers.

• Calculate and reconcile monthly Margin Holdback payments.

• Process monthly payments accurately and on schedule.

• Prepare invoices and accounting journal entries related to Margin Holdback activities.

• Communicate loan-level payment information to Account Executives.

• Review and approve VA Sponsorship requests.

• Submit sponsorship requests and coordinate approvals.

• Process accounting entries for sponsorship fees and related expenses.

• Communicate approval status to Loan Originators and Account Executives.

• Maintain supporting records and ensure timely processing.

• Review, calculate, and invoice Early Loan Payoff (EPO) and Early Payment Default (EPD) fees.

• Communicate commission recaptures to Account Executives and Regional Managers.

• Issue initial and past-due collection notices.

• Negotiate, monitor, and administer payment plans.

• Monitor incoming payments and bank activity.

• Coordinate invoice creation, accounting entries, payment posting, and adjustments with the Finance team.

• Maintain accurate records of collections and outstanding balances.

• Prepare journal entries related to commissions, bonuses, incentive plans, sponsorships, and collections.

• Assist with monthly account reconciliations.

• Support month-end close activities.

• Prepare recurring management reports and operational analyses.

• Identify opportunities to improve compensation processes and reporting efficiency.

• Maintain documentation supporting internal controls and audit requirements.

• Partner with Payroll, Finance, Sales Leadership, IT, and Operations to resolve compensation issues.

• Respond to employee inquiries regarding commissions and incentive programs.

• Support system enhancements, compensation audits, and process improvement initiatives.

• Ensure confidentiality of compensation and financial information.

• This is a full-time, office-based position in a modern, cozy environment in our office in Troy, Michigan.

• Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

• 3+ years of experience in compensation administration, finance operations, accounting, or payroll.

• Mortgage banking, financial services, or banking industry experience strongly preferred.

• Experience calculating complex commission structures.

• Experience preparing journal entries and account reconciliations.

• Experience with collections, invoicing, or production incentive programs is a plus.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.

• Equivalent combination of education and relevant experience will be considered.

• Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, formulas, data analysis).

• Strong understanding of commission and bonus calculations.

• Knowledge of accounting principles and general ledger entries.

• Experience with payroll interfaces and accounting systems.

• Strong analytical and problem-solving abilities.

• Excellent organizational skills with exceptional attention to detail.

• Ability to manage multiple priorities and meet strict deadlines.

• Excellent written and verbal communication skills.

• Ability to maintain confidentiality when handling compensation information.

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

• Growth Path: Defined paid training and clear pathways for career development.

• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

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  Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.