ZipRecruiter

Log In

1

Operations Services Manager Jobs in Minnesota (NOW HIRING)

Burlington

Operations/Service Manager

West Saint Paul, MN · On-site

$23.20 - $30.95/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Trafera LLC

Technical Services Manager

Saint Paul, MN · On-site

$100K - $120K/yr

The Technical Services Manager is a hands-on leadership role responsible for setting technical ... Execute the operational side of the cybersecurity framework and support compliance. * Build ...

Winona PR

Guest Services Manager

Winona, MN

Guest Service Manager Who We Are Pizza Ranch Inc., started as a single location in Hull, Iowa in ... operations and support the management of the of the guest experience through Qualtrics data and ...

Pizza Ranch

Guest Services Manager

Winona, MN · On-site

Guest Service Manager Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in ... operations and support the management of the of the guest experience through Qualtrics data and ...

Coborn's, Inc.

Guest Services Manager

Clearwater, MN · On-site

$17 - $24/hr

... operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room ...

Coborn's, Inc.

Guest Services Manager

Sauk Centre, MN · On-site

$17 - $24/hr

... operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room ...

next page

Showing results 1-20

All JobsOperations Services JobsOperations Services Manager JobsOperations Services Manager Jobs in Minnesota

Operations Services Manager information

How much should an operations services manager be paid?

The salary for an operations services manager typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can also influence compensation levels.

What are some common challenges faced by operations services managers, and how can they be addressed?

Operations Services Managers often encounter challenges such as balancing resource allocation, managing cross-departmental communication, and ensuring process efficiency. To address these challenges, it's important to implement clear standard operating procedures, foster open communication channels within and between teams, and utilize data-driven decision-making tools. Regular feedback sessions and continuous process improvement initiatives also help in proactively identifying and resolving operational bottlenecks.

What are the key skills and qualifications needed to thrive as an operations services manager?

To thrive as an Operations Services Manager, you need strong leadership, project management, and analytical skills, typically supported by a bachelor’s degree in business or a related field. Familiarity with ERP systems, workflow automation tools, and relevant certifications such as PMP or Six Sigma are often required. Excellent communication, problem-solving, and adaptability help you effectively lead teams and drive process improvements. These skills and qualifications are vital for optimizing operational efficiency, ensuring service quality, and achieving organizational goals.

What is the difference between Operations Services Manager vs Operations Coordinator?

AspectOperations Services ManagerOperations Coordinator
ResponsibilitiesOversees multiple operational departments, manages teams, and implements strategic initiatives.Supports daily operational tasks, coordinates schedules, and assists with administrative duties.
Required CredentialsBachelor's degree in Business, Operations, or related field; experience in management roles.Bachelor's degree or associate degree; experience in administrative or operational support.
Work EnvironmentOffice setting, often in corporate or industrial environments.Office or on-site locations, supporting operational teams.
Employer & Industry UsageCommon in manufacturing, logistics, and corporate sectors.Used across various industries for support roles in operations.

The Operations Services Manager typically holds a strategic leadership role, overseeing multiple teams and implementing operational improvements. In contrast, the Operations Coordinator provides essential support to daily operations, focusing on coordination and administrative tasks. Both roles are vital but differ in scope, responsibility, and seniority.

What does an operations services manager do?

An Operations Services Manager oversees the daily operations of a company's service-related functions to ensure efficiency, quality, and customer satisfaction. They coordinate between different departments, manage teams, implement process improvements, and ensure compliance with company policies and industry regulations. Their role is crucial in optimizing workflows, resolving operational issues, and supporting the overall business objectives of the organization.

What are the most commonly searched types of Operations Services jobs in Minnesota?

The most popular types of Operations Services jobs in Minnesota are:

What cities in Minnesota are hiring for Operations Services Manager jobs?

Cities in Minnesota with the most Operations Services Manager job openings:

Operations Services Manager jobs near you
Infographic showing various Operations Services Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Learning Operations Enablement Manager

RSM Global

Minneapolis, MN • On-site

Full-time

Posted 3 days ago

New

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
The Talent Operations Manager is a people leader responsible for managing centralized, scalable, and employee-focused Talent Operations processes across the employee lifecycle. This role provides day-to-day leadership, coaching, oversight, and prioritization for a team of professionals delivering operational talent services, while ensuring work is accurate, consistent, compliant, and aligned to service standards.
The role leads operational service delivery, escalations, process administration, quality assurance, reporting, stakeholder consultation, and continuous improvement for assigned Talent Operations services, systems, programs, and processes. The Talent Operations Manager partners closely with Talent Centers of Excellence, HR Business Partners, managers, employees, vendors, technology teams, and business leaders to resolve complex issues, strengthen controls, and implement scalable solutions that support business objectives and improve stakeholder experience.
Employees in this role are expected to exercise sound judgment, make informed decisions, manage ambiguity, develop team capability, and influence operational outcomes through leadership, consultation, data-driven insights, and strong cross-functional partnerships.
JOB RESPONSIBILITIES
People Leadership & Team Development
  • Lead, coach, develop, and provide oversight for a team of Talent Operations professionals responsible for centralized operational talent processes, services, and systems.

  • Set priorities, manage capacity, assign work, monitor performance, and support timely delivery of team objectives and service commitments.

  • Provide ongoing feedback, training, onboarding support, performance coaching, and development guidance to strengthen team capability and operational maturity.

  • Promote accountability, collaboration, inclusion, knowledge sharing, and a high-quality service mindset across the team.

  • Exercise judgment and take responsibility for decisions and actions in overseeing team operations, escalations, and service outcomes.

  • Share insights, lessons learned, and best practices to enhance team effectiveness and consistency.

Operational Leadership & Service Delivery
  • Manage centralized, repeatable, and scalable Talent Operations processes, transactions, cases, and service delivery activities across assigned business areas.

  • Oversee operational execution to ensure activities are completed accurately, consistently, efficiently, and in compliance with firm policies, procedures, service standards, and regulatory expectations.

  • Act as an escalation point for complex operational issues, stakeholder concerns, policy interpretation, process exceptions, and service disruptions.

  • Research, resolve, and respond to complex escalated matters using best practices, precedent, documentation, and appropriate escalation to Talent Risk & Relations, Legal, or other partners as needed.

  • Maintain strong operational partnerships with Talent Operations teams, Centers of Excellence, business leaders, vendors, and technology partners to minimize risk and support service excellence.

  • Identify and develop solutions to address changing operational business needs while maintaining compliance, consistency, equity, and an employee-focused service experience.

Process, Documentation & Operational Excellence
  • Advise and collaborate on talent process creation, modification, documentation, and maintenance to support continuous improvement and compliance with policy, process, and procedure.

  • Develop progressive, proactive, and standardized processes and procedures that enable consistency, equity, efficiency, and a strong stakeholder experience.

  • Lead or oversee process reviews, quality audits, service improvement efforts, knowledge management practices, templates, job aids, and team documentation.

  • Identify process gaps, control concerns, data integrity issues, recurring pain points, and operational risks; develop recommendations and implementation plans.

  • Drive adoption of new processes, tools, workflows, technologies, and service delivery models across Talent Operations.

  • Build and maintain operational controls, documentation, and governance practices that support audit readiness and sustainable execution.

Project, Program & System Leadership
  • Develop and lead global enterprise system processes related to assigned Talent Operations services within Workday and associated systems.

  • Collaborate cross-functionally with Talent Operations teams, Centers of Excellence, Talent Technology, vendors, and business leaders to develop, implement, train, and support critical processes and programs.

  • Provide leadership for Operations process development, ongoing administration, new program development, quality audit reviews, reporting, and related operational implementation efforts.

  • Partner with Talent Technology to research, test, resolve, and communicate critical issues on Talent-related technology and software platforms.

  • Identify system solutions, process efficiencies, automation opportunities, and operational improvements that support scalability and business needs.

  • Facilitate meetings, document decisions, communicate progress, manage risks and dependencies, and support successful execution of deliverables.

Data, Reporting & Operational Analysis
  • Ensure data integrity and quality for stakeholders by overseeing team practices, controls, reporting processes, and issue resolution activities.

  • Analyze operational metrics, team performance, stakeholder feedback, audit findings, quality review results, and service data to identify trends, risks, and improvement opportunities.

  • Develop, maintain, and communicate reports, dashboards, summaries, and operational insights that support business decisions and continuous improvement.

  • Translate operational data into actionable recommendations that improve service delivery, quality, compliance, efficiency, and stakeholder experience.

  • Use data-driven insights to support workforce planning, prioritization, process optimization, and operational strategy for assigned areas.

Stakeholder Consultation & Partnership
  • Serve as a trusted operational leader and advisor to Talent Operations leaders, Centers of Excellence, HR Business Partners, managers, employees, vendors, technology teams, and business stakeholders.

  • Consult on operational processes, service delivery models, systems, controls, governance practices, policy interpretation, and exception handling.

  • Build strong cross-functional relationships to understand business needs, reduce operational risk, and support successful outcomes.

  • Communicate clearly with varied stakeholder audiences, including status updates, process guidance, escalation outcomes, training, and change impacts.

  • Represent Talent Operations in cross-functional initiatives, operational planning discussions, and continuous improvement activities as appropriate.

  • Develop strong knowledge of department objectives, business units, and overall business strategy to align operational solutions with organizational priorities.

Professional Judgment, Risk & Compliance
  • Exercise independent judgment while managing ambiguity, competing priorities, sensitive issues, and operational risk.

  • Make informed decisions within scope of authority and escalate high-risk, sensitive, or enterprise-impact matters appropriately while maintaining ownership through resolution.

  • Ensure team practices support compliance, consistency, equity, proper documentation, data integrity, and internal control expectations.

  • Support audits, compliance reviews, quality assurance activities, risk mitigation efforts, and remediation plans related to assigned processes and services.

  • Demonstrate adaptability, strategic orientation, analytical thinking, business acumen, and a continuous improvement mindset.

  • Serve as a role model for leadership, accountability, collaboration, operational excellence, confidentiality, and professional conduct.

Minimum Requirements
  • Bachelor's degree in Human Resources, Business Administration, Learning and Development, Communications, or a related field, or minimum of 6 years of equivalent experience in Human Resources or related operational functions.

  • Minimum of 5 years of experience in HR-related roles using an HRIS, LMS, Workday, case management, workflow, reporting, or other talent operations systems.

  • Supervisory experience for a team of professionals required, including coaching, developing, prioritizing work, and providing performance feedback.

  • Experience leading operational processes, projects, programs, quality reviews, service delivery improvements, or cross-functional initiatives.

  • Demonstrated ability to analyze operational information, evaluate risk, identify trends, and recommend business solutions.

  • Strong written and verbal communication, stakeholder management, facilitation, consultation, and escalation management skills.

  • Demonstrated ability to exercise independent judgment, manage multiple priorities, and lead effectively in a high-volume, fast-paced, and changing environment.

  • Proficiency with Microsoft Office applications and experience using HR, talent, learning, recruiting, workflow, case management, reporting, or operational systems.

Preferred Requirements
  • Experience with Workday, learning management systems (LMS), learning technologies, or other enterprise platforms supporting talent, learning, or workforce operations.

  • Demonstrated experience in workflow management, process improvement, or project management within a complex, cross-functional, matrixed environment.

  • Proven ability to apply design thinking principles to identify opportunities, solve problems, and create innovative solutions.

  • Strong consultative skills with the ability to build relationships and communicate effectively across diverse stakeholder groups and leadership levels.

  • Strategic mindset with strong analytical, critical thinking, and problem-solving capabilities, including the ability to navigate ambiguity and drive clarity.

  • Experience supporting operational transformation, organizational change initiatives, service delivery optimization, process redesign, or continuous improvement efforts.

  • Experience developing and interpreting reports, dashboards, scorecards, quality assurance materials, operational metrics, and executive-level summaries to support decision-making.

  • Experience facilitating training sessions, stakeholder discussions, workshops, process reviews, audit activities, or operational planning engagements.

  • Experience partnering with vendors, technology providers, third-party organizations, or cross-functional implementation teams to achieve business objectives.

  • Experience operating within a shared services, centralized operations, global, matrixed, or multi-time-zone environment.

  • Experience serving as a business partner or internal consultant, translating business needs into scalable operational, models

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hir
RSM International logo

About RSM International

Sourced by ZipRecruiter

RSM International is a leading global network of audit, tax, and consulting firms. Headquartered in Chicago, Illinois, US, the firm focuses on providing an exceptional range of professional services to empower clients to move forward with confidence. RSM International was established in 1964 and has since grown to encompass firms in more than 120 countries. The firm's mission is guided by a deep understanding of what clients need to help drive their businesses forward, combined with the international reach of RSM firms worldwide.

Industry

Business management consulting

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Social media

FacebookTwitter

View All RSM International Jobs

Apply