Operations Research Intern Jobs in Riverside, CA

Salary: $17.56 - $22.41 Hourly
Location : City Hall - 460 North Euclid Ave Upland, CA
Job Type: Part Time
Job Number: 2638
Department: City Manager's Office
Opening Date: 08/13/2026
Closing Date: 8/30/2026 11:59 PM Pacific
JOIN #TEAMUPLAND
GAIN REAL-WORLD EXPERIENCE
Are you a current college student looking to gain hands-on experience in local government? As an Administrative Intern with the City of Upland, you'll have the opportunity to learn how municipal government operates while gaining valuable professional skills in a real-world setting.
BUILD YOUR SKILLS
In this role, you'll support day-to-day administrative operations through data entry, recordkeeping, filing, research, and preparing a variety of documents and reports. You'll work alongside experienced City staff while developing your communication, organization, customer service, and administrative skills.
START YOUR CAREER IN PUBLIC SERVICE
This is more than an internship-it's an opportunity to explore a career in local government, contribute to your community, and build experience that can help you stand out in your future career. If you're organized, motivated, eager to learn, and interested in public service, we'd love to have you join Team Upland!
ESSENTIAL DUTIES AND RESPONSIBILITIES
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

• Performs a variety of office administrative duties to support operations, including word processing, data entry, record-keeping, and filing.
• Maintains and updates accurate and detailed records, verifies accuracy of information, and researches and resolves discrepancies; retrieves information from computer systems and databases.
• Screens calls, visitors, and incoming mail; assists public at front counter and directs public to appropriate locations and/or staff; responds to complaints and requests for information.
• Types, formats, and proofreads a variety of routine reports, letters, documents, contracts, flyers, brochures, and memoranda; checks drafts for punctuation, spelling, and grammar; suggests corrections.
• Compiles information and data for administrative and basic statistical reports; assembles reports, manuals, articles, announcements, and other informational materials.
• Gathers, assembles, updates, and distributes a variety of department or City specific information, forms, records, and data.
• Performs other duties as assigned.

QUALIFICATION GUIDELINES
Knowledge of:

• Operations and services of assigned department or program.
• City-wide and departmental policies and procedures related to assigned areas of responsibility.
• General office business, administrative, and clerical practices.
• Methods and techniques of compiling information and data.
• Methods and techniques of preparing routine office and business correspondence.
• Basic public agency administration.
• Business arithmetic.
• Principles and procedures of recordkeeping.
• City and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Compose routine correspondence from brief instructions.
• Receive, open, review, sort, date stamp, and distribute mail.
• Prepare and type a variety of documents and forms such as correspondence, letters, and reports, using correct punctuation and grammar.
• Make accurate arithmetic computations.
• Organize, maintain, and update office database and records systems.
• File materials alphabetically, chronologically, and numerically.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Establish and maintain a variety of filing, recordkeeping, and tracking systems.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

PHYSICAL AND MENTAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.
Work Environment:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
IMPORTANT INFORMATION:
Examination Process:A competitive review of applicants' experience and qualifications will be conducted. Based on that evaluation, a limited number of applicants whose qualifications best meet the current needs of the City will be invited to participate in the next step of the examination process. The examination may include a written test and a qualifications appraisal interview. Qualified candidates will be provided with more details prior to the start of the examination process.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Benefits are not included with this position.
01
The purpose of this Supplemental Questionnaire is to assess your qualifications, training and experience in specific job relevant areas. The information you provide will be reviewed and used to determine if you move forward in the selection process. Incomplete responses (such as N/A or see resume), false statements, omissions, or partial information may disqualify you from the selection process. Your responses to the supplemental questions must be supported by the information you included in the Work Experience portion of the application. I have read and understand the statement concerning submission of supplemental questionnaire responses.

• Yes
• No

02
Enrollment in an accredited college or university within the last 6 months is required for this position. Are you currently enrolled in an accredited college or university or have been within the last 6 months?

• Yes
• No

03
What is the highest level of education you have completed?

• Graduation from High School or GED equivalent
• Associate's degree or equivalent
• Bachelor's degree
• Master's degree
• None of the above / Did not graduate

04
Check the boxes below for the programs that you are proficient in:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook

05
Which of the following best describes your skill level utilizing Microsoft Excel?

• None
• Beginner (data entry, creating tables, sorting data)
• Intermediate (creating formulas, linking workbooks)
• Advanced (use pivot tables, logical functions, macros)

06
How many years of administrative/office experience do you have?

• Less than one year
• More than one year, but less than three years
• three years or greater
• no administrative or office experience

07
Do you have experience working for a City, County or government agency?

• Yes
• No

08
Please indicate how you learned of this employment opportunity.

• GovernmentJobs.com
• City Website
• Social Media
• Job Fair
• Professional Association
• Referral
• Army Partnership for Your Success (PaYS) Program
• Other

09
What areas of experience do you hope to gain through this internship?
10
This is a part-time position and is limited to 960 hours per Fiscal Year. The schedule will be a minimum of 11 hours per week.

• I acknowledge I will be required to work a minimum of 11 hours per week.

11
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question