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Operations Quality Analyst Jobs in Chicago, IL (NOW HIRING)

What you'll do as an Operations Analyst at Akuna: As an Operations Analyst, you will play a ... Qualities that make great candidates: * Bachelor's degree in a relevant field * 3-5 years of ...

What you'll do as an Operations Analyst at Akuna: As an Operations Analyst, you will play a ... Qualities that make great candidates: * Bachelor's degree in a relevant field * 3-5 years of ...

... operational teams to validate business requirements, identify data quality risks, and ensure ... Perform root cause analysis and identify corrective and preventive actions. * Partner with ...

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role The Quality Assurance Analyst is responsible for reviewing and evaluating key business ...

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role The Quality Assurance Analyst is responsible for reviewing and evaluating key business ...

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role The Quality Assurance Analyst is responsible for reviewing and evaluating key business ...

Senior QA Analyst - Salesforce Location: Chicago, IL (Hybrid) Employment Type: Full-Time Overview A ... Identify, document, and track defects using test management platforms such as Azure DevOps or Jira

Quality Assurance Analyst Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Help power one of the nation's largest e-commerce operations. As a Quality Assurance Analyst at Uline ...

Quality Assurance Analyst Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Help power one of the nation's largest e-commerce operations. As a Quality Assurance Analyst at Uline ...

Showing results 21-40

Operations Quality Analyst information

See Chicago, IL salary details

$17

$33

$52

How much do operations quality analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for operations quality analyst in Chicago, IL is $33.39, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $38.12 per hour, depending on experience, location, and employer.

What does an operations quality analyst do?

An Operations Quality Analyst is responsible for monitoring and improving the quality of processes within an organization’s operations. They analyze data, review procedures, and identify areas where efficiency or quality can be enhanced. Their work often involves creating reports, recommending process changes, and ensuring that company standards and regulatory requirements are consistently met. Operations Quality Analysts play a key role in maintaining customer satisfaction and operational excellence by minimizing errors and optimizing workflows.

What are the key skills and qualifications needed to thrive as an operations quality analyst, and why are they important?

To excel as an Operations Quality Analyst, you need strong analytical skills, attention to detail, and a background in quality control, often supported by a degree in business, operations management, or a related field. Familiarity with data analysis tools, quality management systems (QMS), and certifications such as Six Sigma or ISO 9001 are typically required. Excellent problem-solving abilities, communication, and collaboration skills help you effectively identify issues and drive process improvements. These competencies are crucial for ensuring operational efficiency, compliance, and the consistent delivery of high-quality products or services.

How does an operations quality analyst typically collaborate with other departments to drive process improvements?

Operations Quality Analysts regularly work with cross-functional teams, including operations, compliance, and IT, to identify inefficiencies and implement solutions. They facilitate meetings to review workflow data, share findings, and recommend actionable changes. Effective collaboration often involves providing training or support to team members and following up on the impact of implemented improvements to ensure sustained quality standards. This close partnership across departments is crucial for maintaining consistent operational excellence.

What is the difference between Operations Quality Analyst vs Quality Assurance Specialist?

AspectOperations Quality AnalystQuality Assurance Specialist
Primary FocusMonitoring operational processes, ensuring quality in daily operationsDeveloping and implementing testing procedures to ensure product quality
Work EnvironmentBusiness operations, call centers, manufacturing, or service industriesProduct development, manufacturing, software, or production environments
Required CredentialsTypically a degree in business, operations, or related field; certifications like Six Sigma are commonOften a degree in quality management, engineering, or related; certifications like CQE or Six Sigma

While both roles focus on quality, the Operations Quality Analyst primarily oversees operational processes to ensure quality standards are met in daily activities. In contrast, the Quality Assurance Specialist concentrates on testing and verifying products or services before release. Both roles require similar credentials and often work within the same industries, but their core responsibilities differ in scope and focus.

What is the role of an operations quality analyst?

An operations quality analyst monitors and evaluates business processes to ensure they meet quality standards and improve efficiency. They analyze data, identify areas for improvement, and implement corrective actions, often using tools like quality management systems and data analysis software. Strong attention to detail and understanding of operational workflows are essential for this role.

What cities near Chicago, IL are hiring for Operations Quality Analyst jobs?

Cities near Chicago, IL with the most Operations Quality Analyst job openings:

Infographic showing various Operations Quality Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $69,455 per year, or $33.4 per hour.

AML Data Quality and Quantitative Analytics and Model Development Analyst Senior

PNC Bank

Chicago, IL

$86K - $172K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


PNC Bank rating

7.8

Company rating: 7.8 out of 10

Based on 347 frontline employees who took The Breakroom Quiz

88th of 171 rated banks


Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As ab AML Data Quality and Quantitative Analytics and Model Development Analyst Senior within PNC's AML organization, you will be based in Pittsburgh, PA, Cincinnati, OH or one of PNC"s Hub locations.
This role is well suited for an experienced financial crimes, risk, or compliance professional with a strong understanding of the data that underpins AML monitoring, investigations, and regulatory reporting. The successful candidate will help lead data quality and assurance efforts across key AML processes, providing effective challenge, identifying opportunities to strengthen data controls, and assessing the business impact of data issues. Working closely with investigators, business leaders, technology teams, and model owners, this individual will leverage industry knowledge and practical experience to promote data integrity, transparency, and operational effectiveness. We are seeking a trusted advisor who can connect regulatory expectations, business processes, and data governance practices, influence stakeholders across the organization, and help ensure critical decision-making is supported by reliable, well-governed data.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Independently performs advanced quantitative analyses and model development to drive decision-making by running quantitative strategies. Makes recommendations based on analyses.

  • Analyzes and develops new model frameworks by supporting the line of business. Refines, monitors, and reviews existing models. Conducts on-going communication with model owners and model developers during the course of the review. Works with larger, more complex datasets to create models.

  • Performs quantitative analysis and develops complex reports. Performs qualitative and quantitative assessments of all aspects of models including theoretical aspects, model design and implementation as well as data quality and integrity. Analyzes complex data and associated quantitative analysis. Makes recommendations based on findings from data analytics.

  • Uses quantitative tools and techniques to measure and analyze model risks and reaches conclusions on strengths and limitations of the model.

  • Prepares and analyzes detailed documents for validation and regulatory compliance, using applicable templates.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAnalytical Thinking, Credit Risks, Data Analytics, Financial Analysis, Model Development, Operational Risks, Quantitative Models, Risk AppetiteCompetenciesBank Quantitative Analysis, Consulting, Data Gathering and Reporting, Effective Communications, Predictive Analytics, Quantitative Techniques, Regulatory Environment - Financial Services, TestingWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesCandidates being considered for this position will be subject to additional background checks as established by the specific government client contract.Pay TransparencyBase Salary: $86,000.00 - $172,000.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 08/20/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.


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