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Operations Quality Analyst Jobs in Tennessee (NOW HIRING)

MRO Corporation

ROI Quality Analyst

Nashville, TN · On-site

$19/hr

Overview The Quality Analyst provides direct assistance to the ROI Account Manager and is ... Reports to Team Operations Manager and/or Director of Operations as necessary. Responsibilities

Apex Systems

IT - Software Quality Analyst

Memphis, TN · On-site

Job#: 3038185 IT - Software Quality Analyst Location: Memphis, Tennessee (Hybrid) Role Overview ... CI/CD & DevOps: Jenkins, Maven, Git, Stash, Bamboo, Docker * Databases: SQL, NoSQL (e.g., Couchbase)

New

LG

Quality Lab Engineer

Clarksville, TN · On-site

$62K - $80K/yr

Set up, calibrate, and validate analytical instruments for production quality monitoring. Develop and implement standard operating procedures (SOPs) for lab operations. Quality Management for ...

LG

Quality Lab Engineer

Clarksville, TN · On-site

$62K - $80K/yr

Set up, calibrate, and validate analytical instruments for production quality monitoring. * Develop and implement standard operating procedures (SOPs) for lab operations. Quality Management for ...

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All JobsOperations Quality Analyst JobsOperations Quality Analyst Jobs in Tennessee

Operations Quality Analyst information

See Tennessee salary details

$15

$29

$46

How much do operations quality analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for operations quality analyst in Tennessee is $29.42, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $33.61 per hour, depending on experience, location, and employer.

What is the role of a quality operations analyst?

A quality operations analyst monitors and evaluates business processes to ensure they meet quality standards and improve efficiency. They analyze data, identify areas for improvement, and implement quality control measures, often using tools like Six Sigma or Lean methodologies. The role requires strong analytical skills and attention to detail to support operational excellence.

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary ranging from $55,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those with specialized skills can earn higher salaries, often supplemented with benefits and bonuses.

What is the difference between Operations Quality Analyst vs Quality Assurance Specialist?

AspectOperations Quality AnalystQuality Assurance Specialist
Primary FocusMonitoring operational processes, ensuring quality in daily operationsDeveloping and implementing testing procedures to ensure product quality
Work EnvironmentBusiness operations, call centers, manufacturing, or service industriesProduct development, manufacturing, software, or production environments
Required CredentialsTypically a degree in business, operations, or related field; certifications like Six Sigma are commonOften a degree in quality management, engineering, or related; certifications like CQE or Six Sigma

While both roles focus on quality, the Operations Quality Analyst primarily oversees operational processes to ensure quality standards are met in daily activities. In contrast, the Quality Assurance Specialist concentrates on testing and verifying products or services before release. Both roles require similar credentials and often work within the same industries, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as an Operations Quality Analyst, and why are they important?

To excel as an Operations Quality Analyst, you need strong analytical skills, attention to detail, and a background in quality control, often supported by a degree in business, operations management, or a related field. Familiarity with data analysis tools, quality management systems (QMS), and certifications such as Six Sigma or ISO 9001 are typically required. Excellent problem-solving abilities, communication, and collaboration skills help you effectively identify issues and drive process improvements. These competencies are crucial for ensuring operational efficiency, compliance, and the consistent delivery of high-quality products or services.

What does an Operations Quality Analyst do?

An Operations Quality Analyst is responsible for monitoring and improving the quality of processes within an organization’s operations. They analyze data, review procedures, and identify areas where efficiency or quality can be enhanced. Their work often involves creating reports, recommending process changes, and ensuring that company standards and regulatory requirements are consistently met. Operations Quality Analysts play a key role in maintaining customer satisfaction and operational excellence by minimizing errors and optimizing workflows.

How much is the salary of a QA analyst?

The salary of a QA analyst typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications and skills in testing tools can earn higher salaries.

How does an Operations Quality Analyst typically collaborate with other departments to drive process improvements?

Operations Quality Analysts regularly work with cross-functional teams, including operations, compliance, and IT, to identify inefficiencies and implement solutions. They facilitate meetings to review workflow data, share findings, and recommend actionable changes. Effective collaboration often involves providing training or support to team members and following up on the impact of implemented improvements to ensure sustained quality standards. This close partnership across departments is crucial for maintaining consistent operational excellence.

What are top 3 skills for a BPO quality analyst?

A BPO operations quality analyst should have strong communication skills to evaluate agent performance effectively, attention to detail for accurate quality assessments, and proficiency with quality monitoring tools and data analysis software. These skills help ensure service standards are met and continuous improvement is achieved in a fast-paced call center environment.
What are popular job titles related to Operations Quality Analyst jobs in Tennessee? For Operations Quality Analyst jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Operations Quality Analyst jobs in Tennessee look for? The top searched job categories for Operations Quality Analyst jobs in Tennessee are:
What cities in Tennessee are hiring for Operations Quality Analyst jobs? Cities in Tennessee with the most Operations Quality Analyst job openings:
Operations Quality Analyst jobs near you
ROI Quality Analyst

ROI Quality Analyst

MRO Corporation

Nashville, TN • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

MRO Corp rating

7.5

Company rating: 7.5 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

177th of 449 rated business services

Job description

Overview

The Quality Analyst provides direct assistance to the ROI Account Manager and is responsible for reviewing, processing, and releasing medical records in a variety of mediums (i.e. mail, fax, email, etc.). The Quality Analyst reports to their Team Lead, Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures.

  • Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
  • Providing world-class customer service to patients and clients while ensuring patient privacy.
  • Handling high call volumes while maintaining a high level of service and professionalism.
  • Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.
  • Reports to Team Operations Manager and/or Director of Operations as necessary.
Responsibilities
  • Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations. 
  • Creating invoices for medical record requests in accordance with state/federal regulations, when necessary.
Qualifications
  • Thorough and detail-oriented
  • Professional demeanor
  • Customer oriented disposition
  • Demonstrate a positive attitude, and be able to interact well with employees
  • Demonstrate excellent communication skills
  • Proven consistent dependability and attendance
  • Confidentiality and discretion is required
  • Ability to conduct and interpret HIPAA/Privacy Guidelines
  • Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry.
  • High School Diploma/GED required.

Total CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay RangeStarting from USD $19.00/Hr.Employment Type: FULL_TIME

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