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Operations Quality Analyst Jobs in Tennessee (NOW HIRING)

A.O. Smith

Corporate Quality Analyst

Ashland City, TN · Hybrid

Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations ... analyses are conducted properly and on time. * Monitor key quality metrics (PPM, scrap, rework ...

Cubic Corporation

Quality Control Manager

Tullahoma, TN · On-site

... analysis, 5 Why, FMEA, control plans, and corrective/preventive action methods. This position ... Lead daily Quality Control operations, including receiving inspection, in-process inspection, final ...

Cubic Corporation

Quality Control Manager

Tullahoma, TN

$179K/yr

... analysis, 5 Why, FMEA, control plans, and corrective/preventive action methods. This position ... Lead daily Quality Control operations, including receiving inspection, in-process inspection, final ...

LG

Quality Lab Engineer

Clarksville, TN · On-site

$62K - $80K/yr

Set up, calibrate, and validate analytical instruments for production quality monitoring. * Develop and implement standard operating procedures (SOPs) for lab operations. Quality Management for ...

LG

Quality Lab Engineer

Clarksville, TN

$62K - $80K/yr

Set up, calibrate, and validate analytical instruments for production quality monitoring. Develop and implement standard operating procedures (SOPs) for lab operations. Quality Management for ...

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All JobsOperations Quality Analyst JobsOperations Quality Analyst Jobs in Tennessee

Operations Quality Analyst information

See Tennessee salary details

$15

$29

$46

How much do operations quality analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for operations quality analyst in Tennessee is $29.42, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $33.61 per hour, depending on experience, location, and employer.

What is the difference between Operations Quality Analyst vs Quality Assurance Specialist?

AspectOperations Quality AnalystQuality Assurance Specialist
Primary FocusMonitoring operational processes, ensuring quality in daily operationsDeveloping and implementing testing procedures to ensure product quality
Work EnvironmentBusiness operations, call centers, manufacturing, or service industriesProduct development, manufacturing, software, or production environments
Required CredentialsTypically a degree in business, operations, or related field; certifications like Six Sigma are commonOften a degree in quality management, engineering, or related; certifications like CQE or Six Sigma

While both roles focus on quality, the Operations Quality Analyst primarily oversees operational processes to ensure quality standards are met in daily activities. In contrast, the Quality Assurance Specialist concentrates on testing and verifying products or services before release. Both roles require similar credentials and often work within the same industries, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as an operations quality analyst, and why are they important?

To excel as an Operations Quality Analyst, you need strong analytical skills, attention to detail, and a background in quality control, often supported by a degree in business, operations management, or a related field. Familiarity with data analysis tools, quality management systems (QMS), and certifications such as Six Sigma or ISO 9001 are typically required. Excellent problem-solving abilities, communication, and collaboration skills help you effectively identify issues and drive process improvements. These competencies are crucial for ensuring operational efficiency, compliance, and the consistent delivery of high-quality products or services.

What does an operations quality analyst do?

An Operations Quality Analyst is responsible for monitoring and improving the quality of processes within an organization’s operations. They analyze data, review procedures, and identify areas where efficiency or quality can be enhanced. Their work often involves creating reports, recommending process changes, and ensuring that company standards and regulatory requirements are consistently met. Operations Quality Analysts play a key role in maintaining customer satisfaction and operational excellence by minimizing errors and optimizing workflows.

How does an operations quality analyst typically collaborate with other departments to drive process improvements?

Operations Quality Analysts regularly work with cross-functional teams, including operations, compliance, and IT, to identify inefficiencies and implement solutions. They facilitate meetings to review workflow data, share findings, and recommend actionable changes. Effective collaboration often involves providing training or support to team members and following up on the impact of implemented improvements to ensure sustained quality standards. This close partnership across departments is crucial for maintaining consistent operational excellence.
What are popular job titles related to Operations Quality Analyst jobs in Tennessee? For Operations Quality Analyst jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Operations Quality Analyst jobs in Tennessee look for? The top searched job categories for Operations Quality Analyst jobs in Tennessee are:
What cities in Tennessee are hiring for Operations Quality Analyst jobs? Cities in Tennessee with the most Operations Quality Analyst job openings:
Operations Quality Analyst jobs near you

Corporate Quality Analyst

A. O. Smith Corporation

Ashland City, TN • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 20 days ago

A. O. Smith rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

366th of 487 rated machine equipment manufacturers

Job description

Company / Location Information
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
This position will be working at our Ashland City, TN location and is eligible for a hybrid schedule after 90 days of employment
Primary Function
The NAWH Quality Engineer is responsible for ensuring that products and processes within the division meet established quality standards and customer requirements. This role analyzes failure data to identify product and process improvements and collaborates with internal teams and suppliers to reduce warranty costs while improving customer satisfaction. The NAWH Quality Engineer plays a key role in ensuring our water heater products meet or exceed performance expectations throughout their lifecycle.
Responsibilities
Data Analysis & Reporting
  • Analyze claim data to identify patterns in product failures, components with high replacement rates, and seasonal trends.
  • Identify common installation or usage issues contributing to warranty calls or claims and recommends training or policy changes.
  • Provide feedback to product development teams for design improvements that reduce warranty incidents.
  • Monitor Field Failure Analysis findings and ensure that analyses are conducted properly and on time.
  • Monitor key quality metrics (PPM, scrap, rework, warranty costs per unit, COPQ
  • Design and generate weekly, monthly and quarterly warranty performance reports for management and cross functional team.
  • Provide ad hoc reports for specific components, models, or issues.
  • Work with IT/Business Analysts to improve data availability automation for reports and analysis.

Customer Quality Support/Continuous Improvement
  • Serve as an internal liaison for customer quality concerns.
  • Lead or participate in Lean/Six Sigma projects to reduce defects and improve efficiency.
  • Participate in cross-functional root cause investigations for high-cost failures (e.g., tank leaks, control board failures).
  • Facilitate quality issues meetings to drive awareness and effective action.
  • Visit customers in coordination with Sales in order to improve customer experience.

Quality Systems Management:
  • Drive standardization of quality practices across the division.
  • Ensure that the quality function responsibilities are properly executed within AO Smith New Product Development process
  • Maintain and improve the division's Quality Management System (QMS) in compliance with ISO 9001 and other applicable standards.
  • Conduct internal audits and support external audits.

Qualifications
Education & Experience
  • Bachelor's degree in Business, Engineering, Quality, or related field preferred.
  • 5+ years in quality assurance, or technical service-preferably in the appliance, HVAC, or plumbing industry.
  • Experience working with SAP/CRM systems.
  • Experience with ISO standards, PPAP, APQP, and statistical process control.
  • Six Sigma Black Belt.

Performance Metrics
  • Warranty rates for product categories (goal: year-over-year reduction).
  • Reduction in repeat failure claims.
  • Service call rates reduced year-over-year.

Skills & Competencies
  • Strong analytical skills with ability to interpret technical failure data.
  • Understanding and ability to perform statistical analysis.
  • Proficiency in Microsoft Excel (pivot tables, charts, tables, macros), Smartsheet and Minitab.
  • Understanding of water heater components, operation, and installation practices (a plus).
  • Excellent communication skills to work with technicians, suppliers, managers, and cross-functional teams.
  • Creating and presenting of Microsoft PowerPoint presentations to groups of people.
  • Excellent communication and interpersonal abilities.
  • High attention to detail and accuracy in recordkeeping.
  • Tableau and/or Power BI proficiency
  • Proficiency in quality tools (FMEA, 8D, SPC, DOE, COQ, MSA, AQP, PPAP, etc.)

Preferred
  • 2+ years in warranty administration and claims processing software.
  • Experience with tank and tankless water heater products.
  • Familiarity with plumbing codes and standards related to water heaters.
  • ASQ Certified Quality Engineer (CQE)
  • Six Sigma Master Black Belt experience.
  • Lean Manufacturing/TPS experience.

Education
Bachelor's Degree in Engineering or Business Management
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
#LI-AO
#LI-hybrid
#Appcast
ADA Statement & EEO Statement
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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