Operations Program Manager Jobs in Plano, IL (NOW HIRING)

Position Overview
International in Lisle has an exciting opportunity for a Dealer Network Program Manager in Lisle!
The Dealer Network Program Manager is responsible for leading the strategic management, execution, governance, and continuous evolution of the Prestige Standards program and related dealer network initiatives. This role serves as both the operational owner of the current-state program and the strategic leader responsible for advancing the future-state vision of dealer standards, performance integration, and dealer capability development.
This position plays a critical role in supporting International Motors' dealer network transformation efforts by ensuring alignment between Prestige Standards, Dealer Score, Customer Experience (CX), and broader Commercial Transformation initiatives.
The role requires strong program management, strategic planning, business intelligence, change management, and stakeholder leadership capabilities. The individual will lead cross-functional coordination efforts, manage dealer engagement and committee interactions, develop executive-level reporting, and drive adoption of evolving dealer standards and operational practices across the dealer network.
The successful candidate will act as a key liaison between corporate leadership, field teams, dealer representatives, and cross-functional business partners to ensure dealer programs remain effective, scalable, measurable, and aligned to long-term business objectives.
Responsibilities

• Lead the day-to-day management and administration of the Prestige Standards program, including governance processes, communications, reporting, and program execution activities.
• Drive the long-term strategic evolution and future-state development of Prestige Standards and related dealer capability initiatives.
• Develop and maintain program roadmaps, implementation plans, milestone tracking, and continuous improvement initiatives.
• Coordinate cross-functional efforts between Commercial, Service, Sales, Marketing, CX, Dealer Operations, Learning &
• Development, Digital, and Field teams.
• Facilitate collaboration with dealer committees and dealer stakeholders to gather feedback, drive alignment, and support program adoption.
• Develop executive-level presentations, scorecards, dashboards, business updates, and strategic recommendations for senior leadership.
• Analyze dealer performance data, operational trends, customer experience metrics, and business intelligence to identify improvement opportunities and recommend action plans.
• Support the integration and alignment of Prestige Standards with Dealer Score, CX initiatives, and other dealer transformation programs.
• Lead change management activities including communication planning, stakeholder engagement, readiness assessments, training coordination, and adoption tracking.
• Establish and maintain governance structures, operating cadences, and accountability processes for dealer program initiatives.
• Partner with internal teams and field leadership to ensure consistent interpretation and implementation of dealer standards across the network.
• Monitor program effectiveness, dealer adoption, and operational performance to drive continuous improvement and long-term sustainability.
• Identify risks, dependencies, and operational gaps and develop mitigation strategies to support successful execution.

Minimum Requirements

• Bachelor's degree and at least 2 years of project/program management experience

OR

• Master's degree and at least 1 year of project/program management experience

OR

• At least 5 years of project/program management experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Experience leading or coordinating cross-functional business initiatives or programs
• Strong organizational, project management, and program management skills
• Familiarity with change management principles and organizational adoption strategies
• Experience working with dealer operations, dealership performance programs, or network standards
• Experience with KPI development, performance measurement, and business intelligence tools
• Experience supporting large-scale transformation or operational excellence initiatives
• Strong executive communication and presentation development skills
• Advanced proficiency in Microsoft Excel, PowerPoint, Power BI, or related reporting and analytics tools

Benefits and Compensation
This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Company Overview
About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.