Operations Program Manager Jobs in Milford, PA (NOW HIRING)

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry's largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree, FraudGuard, RegsData, TaxSource and ACI. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoThe Program Manager is responsible for managing programs or multiple projects, with complex interdependencies, on an ongoing and regular basis. Responsible for project planning and status reporting, risk management, and issue resolution. The Program Manager works more often with strategy and articulates the goals and objectives of the program and how it will impact the business.

What You'll Do
Program Management & Execution
Manage multiple, interdependent projects supporting the DNA identity and access management program
Develop and maintain program plans, roadmaps, and governance structures aligned to DNA priorities
Track progress, risks, and dependencies; ensure timely delivery of program outcomes
Provide regular status reporting to stakeholders, highlighting risks, issues, and mitigation plans
________________________________________
Identity Governance
Optimize and scale role-based access controls (RBAC) across DNA systems and products
Coordinate and drive access certification processes for in-scope applications
Partner with product and engineering teams to establish clear access ownership and accountability
Enhance program maturity by systematically identifying and addressing excessive or outdated access to reduce overall risk exposure.
________________________________________
Access Operations
Mature and optimize joiner, mover, leaver (JML) processes across DNA platforms to enhance operational efficiency and program effectiveness.
Partner with IT and engineering teams to streamline provisioning workflows
Track and report on access request volumes, cycle times, and service performance
Support implementation of automation and service improvements to reduce manual effort
________________________________________
Authentication & Security Improvements
Support rollout and adoption of MFA and SSO across DNA products and systems
Drive ongoing optimization of authentication processes and controls in coordination with cybersecurity teams to strengthen operational effectiveness.
Improve visibility into privileged and service accounts within DNA environments
Contribute to roadmap planning for incremental identity security enhancements
________________________________________
Cross-Functional Collaboration
Coordinate across Product, Engineering, and Cybersecurity, teams to align on access requirements
Facilitate issue resolution and remove blockers impacting program delivery
Ensure consistent communication and alignment across stakeholders
________________________________________

What You'll Bring
5-8+ years of program or project management experience in technology or data environments
Experience supporting identity, access management, or security-related initiatives
Working knowledge of IAM concepts (RBAC, MFA, SSO, provisioning)
Strong organizational, communication, and stakeholder management skills
Bachelor's degree or equivalent experience
________________________________________
Core Competencies
1. Program Execution
Effectively manages multiple workstreams with clear tracking, prioritization, and follow-through
2. Operational Process Improvement
Identifies inefficiencies and drives process improvements (e.g., provisioning workflows, JML processes)
3. Risk Awareness
Recognizes access-related risks and supports mitigation through structured processes and controls
4. Stakeholder Coordination
Builds working relationships across teams to drive alignment and execution
5. Technical Acumen (Foundational IAM)
Understands identity and access concepts sufficiently to partner with technical teams
6. Communication & Transparency
Provides clear, consistent updates on program status, risks, and issues
7. Execution Mindset
Focuses on delivering outcomes in a fast-paced, evolving environment

Pay Range: $105,950-$115,500 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.