Operations Program Manager Jobs in Mandeville, LA

Job Title: Manager, Finance Operations Programs
PS Job Title: Mgr, Fin Ops Program
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
Job Summary
The Manager, Financial Operations Programs is responsible for the oversight, governance, and optimization of the Shared Services Financial Operations portfolio, including the SupplementalLabor Program and Travel & Expense Programs (One Card and Storm Logistics Card).
This role provides strategic leadership across the full program lifecycle, ensuring programs align with organizational objectives while delivering measurable improvements in operational efficiency, customer experience, cost savings, compliance, and risk mitigation.
As the leader responsible for these enterprise programs, the Manager oversees program strategy, governance, performance, operational excellence, and continuous improvement. The role is also accountable for designing, documenting, implementing, and testing internal controls that mitigate operational, financial, compliance, and fraud risks.
Reporting to the Director, Finance Operations, this position serves as a key leader within the Finance Operations organization, developing high-performing teams while driving innovation and delivering exceptional service to internal stakeholders.
Key Responsibilities
1. Team Leadership & People Management

• Lead, coach, and develop a high-performing team responsible for daily program operations.
• Foster a culture of accountability, engagement, continuous learning, collaboration, and operational excellence.
• Manage day-to-day team activities, including:
• Operational support
• Timesheet approvals
• Expense report approvals
• Performance management
• Employee coaching
• Career development
• Succession planning
• Model leadership behaviors that promote trust, adaptability, and cross-functional collaboration.

2. Operational Governance & Risk Management

• Establish and maintain effective governance across all assigned programs.
• Design, document, implement, and periodically test internal controls to ensure:
• Regulatory compliance
• Financial accuracy
• Operational integrity
• Fraud prevention
• Identify, assess, and proactively mitigate operational and compliance risks.
• Develop and interpret policies, standards, and operating procedures.
• Oversee:
• Contract administration
• Compliance monitoring
• Financial systems optimization
• Fraud prevention initiatives

3. Program Strategy & Ownership

• Own the strategic direction, governance, performance, and execution of the Financial Operations program portfolio.
• Translate strategic objectives into actionable initiatives that improve:
• Operational efficiency
• Customer experience
• Cost effectiveness
• Risk management
• Drive continuous improvements through technology, automation, analytics, and process optimization.
• Oversee enterprise systems supporting assigned programs.
• Use data and performance metrics to guide business decisions.
• Manage vendor relationships and partner with Procurement to:
• Negotiate contracts
• Monitor vendor performance
• Ensure contractual compliance
• Maximize organizational value

4. Innovation & Continuous Improvement

• Identify and implement new products, services, technologies, and operational processes that improve business performance.
• Evaluate emerging opportunities that expand the Finance Operations service portfolio.
• Lead initiatives that increase program maturity, scalability, efficiency, and customer value.
• Champion continuous improvement methodologies and operational excellence across all assigned programs.

Minimum Qualifications
Education

• Bachelor's degree in Accounting, Finance, Business Administration, Business Analytics, Operations Management, Auditing, or a related field.
• Equivalent combination of education and relevant experience may be considered.
• Advanced degree preferred.

Experience

• Seven (7) or more years of progressive experience in Financial Operations, Accounting, Finance, or related business functions.
• Three (3) or more years of leadership or people management experience.
• Demonstrated experience in:
• Financial operations
• Program management
• Internal controls
• Compliance
• Vendor and contract management
• Financial systems
• Team leadership

Knowledge, Skills & Abilities

• Strategic thinker with strong business acumen and ownership mentality.
• Ability to translate organizational strategy into measurable operational results.
• Strong leadership, coaching, and team development skills.
• Excellent communication and stakeholder management abilities.
• Skilled at building credibility and influence across all organizational levels.
• Strong analytical and problem-solving capabilities.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to make sound decisions in ambiguous or changing situations.
• Demonstrated success leading organizational change and continuous improvement initiatives.
• Strong understanding of governance, internal controls, compliance, and risk management principles.

Preferred Certifications
One or more of the following certifications is preferred:

• Certified Public Accountant (CPA)
• Certified Internal Auditor (CIA)
• Lean Six Sigma (Green Belt or Black Belt)

Core Competencies

• Leadership & People Development
• Strategic Planning
• Financial Operations
• Program & Portfolio Management
• Governance & Compliance
• Risk Management
• Vendor & Contract Management
• Process Improvement
• Change Management
• Operational Excellence
• Customer Focus
• Data-Driven Decision Making
• Cross-Functional Collaboration

Primary Location: Louisiana-Hammond Louisiana : Hammond
Job Function: Corporate
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 124201
PS Job Title: Mgr, Fin Ops Program
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.