Operations Program Manager Jobs in Dover, DE (NOW HIRING)

Under the supervision of the Crisis Program Manager, the MRSS Crisis Supervisor plans, directs and coordinates activities of MRSS (Crisis Intervention/Prevention) to ensure that clinically appropriate goals and procedures are accomplished in accordance with risk factors, time limitations, funding requirements, and JCAHO and licensing regulations.

DUTIES & RESPONSIBILITIES:

• Demonstrates knowledge of individual growth and development.
• Demonstrates knowledge of family and community systems.
• Responsible for managing a clinically appropriate 24/7 crisis program for children.
• Develops and maintains procedures/policies for daily operations: mobilization of crisis workers to hospitals, schools, homes and other community agencies in order to provide risk assessments and appropriate referrals to insure the safety of the child.
• Develops procedures to enable crisis workers to access supervision on a daily basis to resolve difficulties in clinical assessments and crisis situations.
• Provides daily crisis case management and assigning of cases on an as need basis.
• Monitors daily crisis interventions and risk factors for individual cases.
• Responsible for making the final decision to hospitalize or to place a child in a crisis bed.
• Facilitate ongoing crisis training to encourage growth among crisis counselors.
• Provide on-site field assistance to crisis counselors as needed.
• Implement and coordinate ongoing group and individual supervision for the crisis counselors paying attention to licensing requirements and employee career development.
• Work closely with the community mental health providers, law enforcement departments, State of Delaware hospitals and Prevention and Behavioral Health Services to facilitate appropriate services for children and their families.
• Develop and maintain ongoing procedures to manage crisis situations ranging from decompensation of the mentally ill, drug/alcohol problems, suicidal/homicidal ideation, family conflict, physical and sexual abuse, etc.
• Participate in one week a month on-call rotation for supervisory consultation with crisis clinicians who are assessing clients in the community
• Uphold professional standards of treatment and the mission of Delaware Guidance Services in imparting services to children and their families.
• Maintain a quality code of conduct, ethics and professionalism as demonstrated in the MRSS Program Manual.
• Impart clinical knowledge and expertise in a manner congruent with providing goal-directed and team-oriented services towards children.
• Communicate effectively and professionally with all customers, including children, parents, Department of Prevention and Behavioral Health Services and other state and county agencies.
• Maintain crisis services to children and families in compliance with requirements published in the Department of Prevention and Behavioral Health Services Manual.

ADMINISTRATIVE RESPONSIBILITIES:

• Responsible for coordinating and maintaining proper documentation of all incoming assessments from crisis evaluation. Verify that risk factors are addressed and all notations are precise and accurate.
• Establish and maintain outcome measures.
• Responsible for assigning and scheduling crisis counselors to specific shifts and maintain a sense of stability on those shifts.
• Attend individual meetings with the MRSS Program Manager and management team meetings.
• Responsible for weekly crisis program updates to the MRSSS Program Manager.
• Participate in the interview process of potential candidates for the crisis program.
• Responsible for evaluating crisis counselors’ progress within the program and updating the MRSS Program Manager with staff concerns.
• Facilitate training for newly hired crisis counselors.
• Responsible for the coordination of cases and policies with the Department of Prevention and Behavioral Health Services.
• Ensure staff knowledge of and compliance with appropriate licensing, contractual and other standards impacting daily operations.
• Other duties as assigned.

Supervisory responsibilities: Clinical and administrative Supervision of assigned staff

Work environment: Office based, Partial telecommuting with approval

Physical demands: Prolonged periods of sitting at a desk and working on a computer, may be requested to lift up to 15 pounds at times

Travel required: Between sites as needed for supervision, meetings, etc.

Minimum qualifications:

• Master’s Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist
• Possess Delaware Clinical Licensure (social work, psychology, counseling)
• Minimum of 3 years post licensure clinical experience preferably within an evidenced-based or evidenced-informed child and family interventions
• Minimum of 2 years post graduate supervisory experience preferably within an evidenced-based or evidenced-informed child and family interventions
• Valid driver’s license and satisfactory driving record

Preferred qualifications:

• 3 or more continuing education credits in clinical supervision within last year
• Multilingual

EEO:
Delaware Guidance Services is an Equal Opportunity Employer, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.