Operations Program Manager Jobs in Amherst, MA (NOW HIRING)

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Reports to the Director of Emergency Preparedness and Continuity and the entity-based Senior Leadership, with oversight and support from the MGB Chief Preparedness and Continuity Officer, MGB Vice President of Emergency Preparedness and Continuity, and other key entity and system leaders. Serves as the local senior representative of the system-level Emergency Preparedness team managing the planning, coordination, maintenance, and updating of the CDH Emergency Preparedness and Continuity Program at CDH. Coordinates program resources to ensure the Emergency Operations and Continuity Plans and associated policies and procedures are updated annually. Leads the hospital's annual Hazard Vulnerability Analysis (HVA). Leads the hospital's disaster training and exercise program, creating an annual training and exercise plan that is appropriate for the results of the annual HVA.
Leads hospital emergency response activities (including Hospital Incident Command System activations) for response to events that threaten hospital operations. Ensures maintenance and testing of the Employee Alert System for the entity. Leads internal and external committees, working groups, and agencies regarding Emergency Preparedness and Continuity. Investigates, researches, and makes recommendations regarding best practices with respect to Emergency Preparedness and Continuity. Responsible for ensuring that all Joint Commission and Center for Medicare and Medicaid Services standards for Emergency Preparedness are known and being met. Responsible for ensuring entity departments and programs effectively ensure the safety and well-being of patients, staff, and visitors by preventing accidents, promoting a safe work environment, and ensuring compliance with applicable safety regulations.
We are a flexible and dynamic program with the need for a self-starting individual that can independently manage any of the number of preparedness or response efforts identified by departmental leadership. Don't check off every box in the requirements listed? Please apply anyway! As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. The Senior Program Manager will be a vital contributor to our inspiring, bold mission.
Program Management
Serves as a leader managing all aspects of a variety of Emergency Preparedness projects, assuming leadership responsibility for all aspects of multiple projects simultaneously. Manages and oversees the implementation and on-going education of the Hospital Incident Command System (HICS) throughout the organization. Leads committees responsible for identifying/developing specific needs associated with various emergency scenarios for external events (ex: trauma, bio-terrorism, cyber-attack, chemical, nuclear) and internal events (ex: IT downtimes, fire, weather, damaged utilities, etc.).
Leads Emergency Preparedness committee and sub-committee meetings. With Director and other personnel, leads development of strategic vision for Emergency Management program. Develops project plans and timelines for accomplishing outstanding tasks. Identifies inconsistencies among plans and addresses as necessary. Identifies systems and operational problems and proposes solutions. Works to build consensus when departmental response plans diverge.
Oversees and participates in processes to ensure all departments have current information regarding Joint Commission and Center for Medicare and Medicaid Services Emergency Management standards and that the entity maintains compliance.
Investigates and researches best practices with respect to Emergency Preparedness. Attends seminars; benchmarks with other institutions; and obtains resource material for review.
Implements, monitors and oversees annual program management framework to ensure critical tasks are completed on time. Includes execution of an annual Hazard Vulnerability Analysis, ongoing training and exercise program, annual and ad hoc Emergency Operations Plan updates and other tasks.
Cultivates relationships with clinical and non-clinical stakeholders to ensure active involvement in EP and Continuity programs.
Plays a leadership role supporting the entity Hospital Incident Command System groups when activated as emergency manager and subject matter expert. Monitors available sources of data such as WebEOC and communications from city, regional, state, and national public health and emergency management authorities. Coordinates production of Incident Action Plans during response. Supports recovery efforts following Emergency Operations Plan activations.
Manages hazardous materials and biothreats response programs and teams if applicable.
Works with MGB EP staff and other MGB institutions on joint projects benefiting the entity program and MGB.
Develops an Annual Report on the Emergency Preparedness Program. Presents the annual report and program critiques to hospital committees as necessary.
Identifies grant opportunities where applicable and manages the grant submission process including both qualitative and quantitative components.
Plans
Oversees the development and maintenance of the entity Emergency Operations and Continuity Plan. Ensures that an updated version of the plan is available at least annually, and that the plan meets Joint Commission and Center for Medicare and Medicaid Services standards.
Leads the collection, review, and updating of all departmental plans prior to publication, and ensures that the plans are cohesive and comprehensive.
Ensures that accepted recommendations from incident and exercise critiques and/or ad hoc task forces are included in updated versions of plans and documents. Recommends revisions as necessary.
Develops specialized plans on an as needed basis.
Call Lists
Oversees the process to ensure all Emergency Preparedness Call Lists are up to date and functional. Includes overseeing process to ensure:
-Regular reviews and verification of hospital call lists are conducted, and updates are published.
-Reminders are sent to update departments' internal call lists.
-Employee Alert System (EAS) is tested regularly and maintained.
Drills/Training
Plays a leadership role in development of annual disaster Training and Exercise Plan and provides input to ensure multidisciplinary feedback is incorporated into annual update.
In coordination with other staff, oversees, designs and executes a minimum of 2 Emergency Preparedness drills per year. Convenes and facilitates a multidisciplinary planning group for each exercise and assists in the selection of a scenario and in the design of exercise logistics. Plans and executes "no notice" drills for key departments as a tool to ensure enhanced readiness.
Writes and submits after-action reports in a timely manner. Convenes an interdepartmental critique of each drill/exercise and records recommendations and lessons learned. Creates and manages project work plans to mitigate and address issues identified in after-action reports with appropriate follow-through to project completion.
Participates in hospital-wide training efforts directed at improving knowledge base on emergency planning and response principals. Manages the planning and facilitation of the annual National Emergency Preparedness Month educational events and other similar events.
Personnel Management
May participate in management of Program Coordinators and Program Managers. Assists in management of program interns as needed.
Financial Management
Responsible for ensuring coordination and development of all capital and significant operational requests to support EP. Submits requests through senior leadership for approval as necessary.
Ensures that EP equipment and supplies are available and in good working order. Manages process to document location and condition of all preparedness equipment and ensures comprehensive inventory list is updated annually.
Identifies, prepares application for, and manages federal and state grants and other funding opportunities specific to EP.
Outside Liaison
May serve as the entity Emergency Preparedness representative for external groups and committees.
Represents the entity and identifies opportunities to play a leadership role in local and regional planning activities.
Attends EP meetings with external agencies and other work groups (i.e. Conference of Boston Teaching Hospitals, Massachusetts Department of Public Health, Hospital Preparedness Program Healthcare Coalition, and MGB). Reports outcomes, decisions and recommendations to senior entity leadership.
Entity Safety Officer
Develops, implements, and updates safety policies, procedures, and programs to ensure compliance with local, state, and federal safety regulations.
Conducts regular safety inspections of the workplace to identify potential hazards, unsafe practices, and noncompliance with safety standards.
Investigates accidents, incidents, near-misses, and safety-related incidents to determine root causes and develop corrective action plans.
Develops and delivers safety training programs to employees, managers, and supervisors.
Monitors compliance with safety regulations, codes, and standards, such as Occupational Safety and Health Administration (OSHA) regulations.
Assesses the need for safety equipment and personal protective equipment and ensure their availability, proper use, and maintenance.
Develops and implement emergency response plans, including evacuation procedures, fire safety plans, and first aid protocols.
Performs other duties as assigned

Qualifications

• Bachelor's degree in a relevant field required. Master's degree preferred.
• Project and program management experience. Specifically, experience managing complex programs and projects in a complex environment.
• At least 6 years of relevant experience required; healthcare experience preferred.

Skills/Abilities/Competencies

• Training or experience in Project Management
• Expertise in Emergency Preparedness planning
• Ability to become deeply knowledgeable regarding local, state, and national safety regulations and standards, including knowledge of Occupational Safety and Health Administration guidelines and relevant industry specific regulations.
• Strong analytical skills to identify potential hazards, assess risks, and develop effective safety strategies.
• Keen eye for detail to identify potential safety hazards and ensure compliance with safety regulations.
• Excellent written and oral communication skills
• Strong leadership skills, interpersonal skills, consensus building skills
• Ability to effectively educate and motivate employees to adhere to safety guidelines
• Maturity and operational problem solving/decision making experience
• Ability to function effectively in stressful and complex situations
• Knowledge of Microsoft Office applications
• Works well in a matrixed team environment

Work Conditions

• This is an on-site role at CDH for the first 90 days. After that time, this role can have 1 remote day
• May be required to attend meetings outside of regularly scheduled hours and is available by pager/cell phone outside of normal business hours.
• May be required to report to Mass General Brigham entities outside of normal business hours to manage events that require emergency management support.
• This role has an on-call component including responding to pages off-hours and leading incident response when needed

Onsite

30 Locust Street

40

Regular

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform ...