Operations Program Associate Jobs in Severn, MD (NOW HIRING)

About: New America is a nonpartisan, solutions-oriented think tank and civic platform dedicated to generating "big ideas and bold solutions" to renew the promise of the United States, aiming for a nation that represents and serves all people. They focus on creating, nurturing, and activating ideas that address urgent social, technological, and democratic challenges.  The Education and Work issue area is original research and policy analysis to solve the nation’s critical education problems, serving as a trusted source of objective analysis and innovative ideas for policymakers, educators, and the public at large.

Primary Function: New America’s Education and Work Program seeks a dedicated, organized, and detail-oriented Program Associate to support our Teaching, Learning, and Tech (TLT) program. 

The Teaching, Learning, and Tech (TLT) program is an initiative within New America's Education and Work issue area focused on advancing education as a public good, and how human-centered technology can, when appropriate, create more equitable learning environments across both formal and informal settings. 

The Program Associate will provide research, administrative, operational, and programmatic support to senior staff. This role will be expected to play a strong role in managing an internship program, organizing the scheduling and logistics of roundtables, interviews, convenings of stakeholders, events and various meetings; taking detailed notes as needed, conducting supporting research related to TLT, assisting with posting in-shorts and briefs, and other tasks as assigned. 

This position will report directly to the Director of the Teaching, Learning, and Tech program.

Responsibilities: 

• Coordinate internship program that matches and mentors post-secondary students interested in public interest technology with mission-driven host organizations.
• Analyze and synthesize research, and conduct interviews and roundtable forums with educators, practitioners, policymakers, designers, developers, researchers to raise awareness of the challenges and opportunities.
• Develop policy recommendations for best practices and system change needed to better ensure all students have access to meaningful teaching and learning.
• Provide more tailored resources and support to educators and other professionals who work with students and families to help overcome the digital divide and promote digital literacy skills. 
• Convene networks of stakeholders with diverse roles and across local, state, and national entities to identify the challenges and develop strategies for ensuring access to high-quality teaching and learning for all students.
• Identify and spotlight what works on the use of technology for young people in formal and informal settings.

Other duties:

• Assist with planning and coordinating roundtables, stakeholder convenings, interviews, and various meetings, and related activities.
• Support production of external events as needed.
• Conduct supporting research.
• Post in-shorts and briefs for the team as needed.
• Manage reimbursement process for stakeholder participants and senior staff as appropriate.
• The incumbent may be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.

Qualifications:

• A bachelor’s degree and 1- 2 years of professional work experience required
• Experience working in education or related fields is preferred.
• Excellent organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Demonstrated ability to work both independently and collaboratively—candidates should be self-motivated, but also enthusiastic team players open to feedback and collaboration.
• Strong attention to detail and follow-through.
• Experience coordinating events in various formats (in-person, remote, and hybrid).
• Familiarity with tech platforms such as Airtable, Zoom, Google Docs and Google Sheets.
• Ability to proactively engage and support workplace dialogue around diversity, equity, and inclusion.
• Strong research, writing, and communication skills.
• Curiosity, flexibility, and enthusiasm for learning new skills, tools, and knowledge.

Compensation and Benefits: This position is a full-time role with benefits. The annual salary will be between $60,000 – 63,000, depending on experience and demonstrated competencies. 

New America offers a highly competitive benefits package that includes health care, dental, and vision coverage; a generous retirement plan; paid time off; observes all federal holidays; and an office-wide closure between Christmas and New Year’s Day. 

Application Process:
Please submit your current resume, cover letter discussing your experience pertinent to the position, and a relevant writing sample (no more than 1500 characters). Applications will be reviewed on a rolling basis. 

No phone calls or emails will be answered.

Physical Requirement:

• This position is hybrid, working from home and in an office environment and sits at a desk for extended periods of time and requires dexterity to operate general office equipment.
• The person in this position will frequently communicate with peers, management, company partners/vendors, and the general public and must be able to exchange accurate and timely information verbally and in writing.
• This position may require walking, bending, kneeling, and standing and will require sitting for extended periods of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. 

Work Environment:

• The work environment is generally an indoor office or a remote work environment. This role routinely uses standard office equipment, including computers, phones, video conferencing tools, and shared digital platforms. 

Originality and Transparency: At New America, we value authentic voices and intellectual property rights. All application materials, including cover letters, writing samples, and any other submissions, must be solely your own original work. The use of AI text generation tools like ChatGPT, language models, or other artificial intelligence writing assistants is strictly prohibited for any part of your job application. Submissions found to contain AI-generated content will be immediately disqualified from consideration. Applicants have a responsibility to be fully transparent about authorship and any tools or resources utilized. We celebrate human ingenuity and want to hear your genuine thoughts and experiences. 

Equal Opportunity Employer: New America is an equal-opportunity employer committed to hiring a diverse workforce at all levels of the organization thereby creating a culture that allows us to better serve our clientele, our employees, and our communities. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. This is a bargaining unit position.

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