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Operations Process Manager Jobs in Hermitage, TN

UFC Gym

Assistant Operations Manager

Hendersonville, TN · On-site

$17 - $20/hr

... processes in the club. * Hires, trains and develops a strong operational team. * Ensure team ... Experience as a manager. * Experience in a health club or the hospitality industry. About UFC GYM

Lyft

HR Operations Project Manager

Nashville, TN · On-site

We are looking for a Senior Program Manager - HR Operations to drive operational excellence ... HR Process Optimization * Identify & Streamline High-Impact Workflows: Evaluate end-to-end HR ...

New

Lyft

HR Operations Project Manager

Nashville, TN · On-site

We are looking for a Senior Program Manager - HR Operations to drive operational excellence ... HR Process Optimization * Identify & Streamline High-Impact Workflows: Evaluate end-to-end HR ...

New

Lyft

Business Operations Specialist

Nashville, TN · On-site

Support and optimize core business processes across fleet operations, vendor management, and financial operations, with a focus on improving accuracy, efficiency, and scalability. * Identify ...

Lyft

Business Operations Specialist

Nashville, TN · On-site

Support and optimize core business processes across fleet operations, vendor management, and financial operations, with a focus on improving accuracy, efficiency, and scalability. * Identify ...

PetSmart

Retail Operations Manager

Smyrna, TN · On-site

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Smyrna, TN

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Smyrna, TN · On-site

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Smyrna, TN · On-site

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Smyrna, TN · On-site

$17.18 - $27.51/hr

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart Careers

Retail Operations Manager

Smyrna, TN

$17.18 - $27.51/hr

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Smyrna, TN

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

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Showing results 21-40

All JobsOperations Process JobsOperations Process Manager JobsOperations Process Manager Jobs in Hermitage, TN

Operations Process Manager information

See Hermitage, TN salary details

$29.8K

$89.1K

$145.9K

How much do operations process manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for operations process manager in Hermitage, TN is $89,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $113,500.00 per year, depending on experience, location, and employer.

How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?

To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.

What is the difference between Operations Process Manager vs Operations Analyst?

AspectOperations Process ManagerOperations Analyst
ResponsibilitiesOversees process improvements, manages teams, implements operational strategiesAnalyzes data, identifies inefficiencies, supports process optimization
Required SkillsLeadership, project management, process improvement methodologiesData analysis, problem-solving, reporting skills
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma certifications beneficial but not mandatory
Work EnvironmentManagement, cross-departmental collaborationData-driven analysis, reporting, support roles

The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

What is the role of an operations process manager?

An operations process manager oversees and improves organizational workflows and procedures to increase efficiency and productivity. They analyze current processes, implement best practices, and often use tools like workflow management software to optimize operations across departments.

What cities near Hermitage, TN are hiring for Operations Process Manager jobs?

Cities near Hermitage, TN with the most Operations Process Manager job openings:

Operations Process Manager jobs near you
Infographic showing various Operations Process Manager job openings in Hermitage, TN as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $89,149 per year, or $42.9 per hour.

Manager, Customer Hierarchy & Operations

OMNIA Partners LLC

Franklin, TN • On-site

$132K/yr

Full-time

Re-posted 9 days ago

Key responsibilities

  • Lead, coach, and develop a team of 3-4 direct reports through mentoring, performance management, hiring, onboarding, and professional development.

  • Own the management and integrity of the customer hierarchy across all systems, ensuring accuracy of organizational relationships.

  • Serve as a key contributor to the transition from the legacy platform to the new enterprise MDM system, helping define data structure, governance, and maintenance.

Job description

Job Title: Manager, Customer Hierarchy & Operations
Location: Franklin, TN (On-Site)
Department: Membership Operations
Reports To: Sr. Director, Membership Operations
Candidates must be legally authorized to work in the U.S. without sponsorship, now and in the future.
Overview
At OMNIA Partners, "membership" is not a simple list - it is a complex, constantly evolving hierarchy of parent organizations, subsidiaries, affiliates, and eligible entities, each with distinct contract access, account relationships, and data requirements. Getting that hierarchy right is critical: it determines who can purchase, under what terms, and through which channels. The Membership Operations Team is the function responsible for the accuracy, integrity, and ongoing management of that customer hierarchy across all systems and business units.
We are seeking a Manager, Customer Hierarchy & Operations to lead this team and drive its continued evolution. This is a working manager role: approximately 60-70% of the position is leading, coaching, and developing a team of 3-4 direct reports, while the remaining 30-40% involves direct, hands-on operational and systems work. The Manager will own strategic partner relationships, lead process improvement initiatives, and serve as a key driver of our transition to a new enterprise master data management (MDM) platform - the backbone of how we manage customer hierarchy at scale. This is a high-visibility role for someone who wants to lead a team, stay close to the work, and shape the direction of a critical operational function within a fast-growing organization.
Key Responsibilities
  • Lead, coach, and develop a team of 3-4 direct reports through ongoing mentoring, performance management, hiring, onboarding, and professional development - fostering a culture of accountability, collaboration, and continuous improvement.
  • Establish clear performance expectations, monitor results, and hold team members accountable for achieving departmental and organizational objectives.
  • Serve as the primary point of contact and escalation for strategic membership partners, facilitating regular meetings to identify operational challenges, develop solutions, and ensure timely resolution.
  • Own the management and integrity of the customer hierarchy across all systems - including parent-subsidiary relationships, affiliate structures, and eligible entity designations - ensuring accuracy across sales, finance, e-commerce, and operations.
  • Serve as a key contributor to the transition from the current legacy platform to the new enterprise MDM system, helping define how customer hierarchy data is structured, governed, and maintained at scale.
  • Analyze operational processes, performance metrics, and service request trends to identify inefficiencies and implement targeted process improvement initiatives.
  • Drive automation, standardization, and continuous process optimization through monitoring of operational dashboards and key performance indicators.
  • Lead the development, documentation, and implementation of standard operating procedures (SOPs), Salesforce templates, and process workflows to improve operational consistency and efficiency.
  • Collaborate with internal stakeholders across sales, IT, finance, marketing, legal, and e-commerce to design and maintain effective business process workflows and project management practices.
  • Develop and deliver training materials for new employees and internal departments on Membership Operations processes, systems, and procedural changes.
  • Oversee the integrity of customer hierarchy data by directing account updates based on information received from research analysts, sales teams, supplier reports, and channel partners - ensuring the roster accurately reflects organizational relationships at all times.
  • Evaluate, prioritize, and resolve inbound Membership Operations requests, ensuring timely and accurate responses while tracking trends to recommend ongoing improvements.
  • Produce and distribute reports supporting Membership Operations processes and business initiatives as needed.

Qualifications
  • Bachelor's degree in Business Administration, Management, Information Systems, or a related field, with 5-7 years of experience in operations management, business operations, or data management; or an equivalent combination of education and experience.
  • Proven experience in a working manager capacity - equally comfortable setting strategic direction and rolling up your sleeves on operational execution.
  • Demonstrated experience leading cross-functional initiatives and collaborating effectively with internal and external stakeholders across all levels of an organization.
  • Experience with Salesforce or a comparable CRM platform.
  • Experience with master data management (MDM) platforms, customer hierarchy management, or enterprise data governance systems; experience managing or contributing to a platform migration or system transition is a strong plus.
  • Experience using monday.com or a similar work management platform.
  • Advanced proficiency in Microsoft Office Suite, with strong expertise in Excel for data analysis, sorting, filtering, comparisons, and reporting.
  • Strong analytical and problem-solving skills with the ability to identify root causes, resolve complex operational issues, and make sound business decisions under ambiguity.
  • Ability to efficiently organize, analyze, and manage large data sets while maintaining a high level of accuracy and data integrity.
  • Excellent organizational skills with the ability to independently prioritize multiple projects, manage competing deadlines, and adapt to changing business priorities.
  • Strong written, verbal, and interpersonal communication skills, with the ability to communicate effectively across technical and non-technical audiences and all levels of the organization.
  • Customer-focused mindset with the ability to respond to member inquiries, account changes, and operational requests in a timely, professional, and solution-oriented manner.

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