Lead the global scaling of DSP Scorecard case management operations through AI-powered operational excellence. As Manager of SLS Performance Ops, you'll drive the worldwide expansion of our Scorecard ...
Lead the global scaling of DSP Scorecard case management operations through AI-powered operational excellence. As Manager of SLS Performance Ops, you'll drive the worldwide expansion of our Scorecard ...
... Operations Management, or a related field. * Consulting Expertise:Extensive operations consulting experience, with a focus on driving large-scale performance improvements. * Technical Skills:
... Operations Management, or a related field. * Consulting Expertise:Extensive operations consulting experience, with a focus on driving large-scale performance improvements. * Technical Skills:
As an Operations Manager within Crowe's Performance Improvement department in the Strategy & Transaction Advisory practice , you'll help lead our clients through the analysis and implementation of ...
As an Operations Manager within Crowe's Performance Improvement department in the Strategy & Transaction Advisory practice , you'll help lead our clients through the analysis and implementation of ...
Performance Improvement Operations Senior Consultant
Nashville, TN · Hybrid
$95K - $147K/yr
Develop, manage, and lead continuous process improvement initiatives * Deliver training, coach, and ... Extensive operations consulting experience, with a focus on driving large-scale performance ...
Performance Improvement Operations Senior Consultant
Nashville, TN · Hybrid
$95K - $147K/yr
Develop, manage, and lead continuous process improvement initiatives * Deliver training, coach, and ... Extensive operations consulting experience, with a focus on driving large-scale performance ...
Drive operational excellence by overseeing staffing, quality management, performance measurement ... Managing contract performance, staffing plans, project schedules, budgets, and contract ...
New
Drive operational excellence by overseeing staffing, quality management, performance measurement ... Managing contract performance, staffing plans, project schedules, budgets, and contract ...
New
Drive operational excellence by overseeing staffing, quality management, performance measurement ... Managing contract performance, staffing plans, project schedules, budgets, and contract ...
New
Drive operational excellence by overseeing staffing, quality management, performance measurement ... Managing contract performance, staffing plans, project schedules, budgets, and contract ...
New
Drive operational excellence by overseeing staffing, quality management, performance measurement ... Managing contract performance, staffing plans, project schedules, budgets, and contract ...
Drive operational excellence by overseeing staffing, quality management, performance measurement ... Managing contract performance, staffing plans, project schedules, budgets, and contract ...
Operations Manager
Nashville, TN · On-site
Conduct coaching and performance management as needed. Operations * Oversee daily floor operations, ensuring the venue runs smoothly, efficiently, and safely. * Monitor staffing levels, service ...
Operations Manager
Nashville, TN · On-site
Conduct coaching and performance management as needed. Operations * Oversee daily floor operations, ensuring the venue runs smoothly, efficiently, and safely. * Monitor staffing levels, service ...
Assessing client business issues, analyzing operational and financial data, and identifying value ... Work You'll Do As a Deloitte Manager on the Performance & Cost Improvement team you will identify ...
Assessing client business issues, analyzing operational and financial data, and identifying value ... Work You'll Do As a Deloitte Manager on the Performance & Cost Improvement team you will identify ...
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
The Manager identifies operational opportunities, develops practical recommendations, and ... Monitors productivity performance using standard tools and software, escalating concerns and ...
The Manager identifies operational opportunities, develops practical recommendations, and ... Monitors productivity performance using standard tools and software, escalating concerns and ...
Operations Manager
Nashville, TN · On-site
... performance. To achieve this, managers are expected to provide their team with the tools needed for ... Our Operation's workflow has three major components: First mile - where the product is housed and ...
Operations Manager
Nashville, TN · On-site
... performance. To achieve this, managers are expected to provide their team with the tools needed for ... Our Operation's workflow has three major components: First mile - where the product is housed and ...
Portfolio Performance Ownership: Deliver consistent fleet readiness and demand targets across a portfolio of markets - holding Operations Managers accountable to outcomes, aligning team execution to ...
Portfolio Performance Ownership: Deliver consistent fleet readiness and demand targets across a portfolio of markets - holding Operations Managers accountable to outcomes, aligning team execution to ...
Portfolio Performance Ownership: Deliver consistent fleet readiness and demand targets across a portfolio of markets - holding Operations Managers accountable to outcomes, aligning team execution to ...
Portfolio Performance Ownership: Deliver consistent fleet readiness and demand targets across a portfolio of markets - holding Operations Managers accountable to outcomes, aligning team execution to ...
Develop, manage, and lead continuous process improvement initiatives * Deliver training, coach, and ... Extensive operations consulting experience, with a focus on driving large-scale performance ...
Develop, manage, and lead continuous process improvement initiatives * Deliver training, coach, and ... Extensive operations consulting experience, with a focus on driving large-scale performance ...
Develop, manage, and lead continuous process improvement initiatives * Deliver training, coach, and ... Extensive operations consulting experience, with a focus on driving large-scale performance ...
Develop, manage, and lead continuous process improvement initiatives * Deliver training, coach, and ... Extensive operations consulting experience, with a focus on driving large-scale performance ...
Minimum of two (2) years of total relevant experience in operations management, including areas ... risk and performance services. Crowe is recognized by many organizations as one of the country ...
Minimum of two (2) years of total relevant experience in operations management, including areas ... risk and performance services. Crowe is recognized by many organizations as one of the country ...
Operations Manager, SSD
Nashville, TN · On-site
... performance. You will also play a key part in maintaining our customer expectations to ensure ... Our Operation's workflow has three major components: First mile - where the product is housed and ...
Operations Manager, SSD
Nashville, TN · On-site
... performance. You will also play a key part in maintaining our customer expectations to ensure ... Our Operation's workflow has three major components: First mile - where the product is housed and ...
Directly manages Tissue Operations staff, including hiring, onboarding, performance management, and professional development * Establishes clear expectations, accountability, and workload ...
Directly manages Tissue Operations staff, including hiring, onboarding, performance management, and professional development * Establishes clear expectations, accountability, and workload ...
Operations Performance Manager information
See Columbia, TN salary details
$28.2K - $35.4K
20% of jobs
$37.2K is the 25th percentile. Wages below this are outliers.
$35.4K - $42.6K
20% of jobs
The median wage is $47.9K / yr.
$42.6K - $49.9K
14% of jobs
$49.9K - $57.1K
9% of jobs
$57.1K - $64.3K
11% of jobs
$65.8K is the 75th percentile. Wages above this are outliers.
$64.3K - $71.6K
6% of jobs
$71.6K - $78.8K
6% of jobs
$78.8K - $86K
4% of jobs
$86K - $93.3K
3% of jobs
$93.3K - $100.5K
2% of jobs
$100.5K - $107.7K
4% of jobs
$28.2K
$57.7K
$107.7K
How much do operations performance manager jobs pay per year?
As of Jul 15, 2026, the average yearly pay for operations performance manager in Columbia, TN is $57,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $70,500.00 per year, depending on experience, location, and employer.
What is the difference between Operations Performance Manager vs Operations Analyst?
| Aspect | Operations Performance Manager | Operations Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma) | Bachelor's degree in Business, Economics, or related field; analytical skills emphasized |
| Work Environment | Oversees teams, manages performance metrics, and implements process improvements | Analyzes data, prepares reports, and supports operational decision-making |
| Employer & Industry Usage | Common in manufacturing, logistics, and large service organizations | Widely used across various industries for data analysis and reporting |
The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.
What does an operations performance manager do?
An operations performance manager oversees and improves the efficiency and effectiveness of business operations by analyzing performance metrics, implementing process improvements, and ensuring operational goals are met. They often use data analysis tools and collaborate across departments to optimize workflows and enhance productivity.
How does an Operations Performance Manager typically collaborate with cross-functional teams to drive process improvements?
As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.
Is ops manager higher than GM?
In most organizations, a General Manager (GM) typically holds a higher position than an Operations Performance Manager. The GM oversees overall business operations and strategic planning, while the Operations Performance Manager focuses on improving operational efficiency and performance within specific areas. The hierarchy can vary depending on the company's structure and industry.
What jobs in the US pay 300,000 a year?
Operations Performance Managers in large organizations or industries such as finance, technology, or consulting can earn salaries of $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. High-level executive roles or specialized positions in these fields often reach or exceed this compensation level.
What are the key skills and qualifications needed to thrive as an Operations Performance Manager, and why are they important?
To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.
What is the highest salary for an operations manager?
The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or industries like technology, finance, and manufacturing. Senior roles with extensive experience, advanced certifications, and leadership responsibilities tend to command these top-tier salaries.
What are popular job titles related to Operations Performance Manager jobs in Columbia, TN? For Operations Performance Manager jobs in Columbia, TN, the most frequently searched job titles are:
What job categories do people searching Operations Performance Manager jobs in Columbia, TN look for? The top searched job categories for Operations Performance Manager jobs in Columbia, TN are:
What cities near Columbia, TN are hiring for Operations Performance Manager jobs? Cities near Columbia, TN with the most Operations Performance Manager job openings:
Amazon rating
7.4
Based on 6,968 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Lead the global scaling of DSP Scorecard case management operations through AI-powered operational excellence. As Manager of SLS Performance Ops, you'll drive the worldwide expansion of our Scorecard case management operations, leveraging AI/ML models to increase resolution velocity while maintaining 95%+ quality standards. This role offers the unique opportunity to build the operational framework that will scale case management globally, directly impacting thousands of DSP partners and shaping the future of our performance management ecosystem.
The ideal candidate combines strong people leadership with technical acumen and a passion for operational innovation
You'll lead a team of Operations Leads and Specialists while establishing the mechanisms, quality standards, and capacity planning models that ensure our Scorecard case management operations can scale globally. This position requires someone who thrives in fast-paced environments, excels at cross-functional partnership management, and can balance strategic vision with hands-on operational execution. You'll be instrumental in building the foundation for worldwide expansion.
Key job responsibilities
- Lead and develop a team of SLS Operations Leads and Specialists across Scorecard case management, quality assurance, and operational support functions
- Leverage AI and ML models to increase case resolution velocity and consistency while maintaining critical human judgment for high-stakes decisions
- Maintain 95%+ quality scores through joint quality mechanisms with partner teams, including quality reviews, quality assurance processes, and clear escalation paths
- Own and drive operational and business goals/metrics including SLA compliance, Average Handle Time reduction, and case resolution rates
- Run Weekly Ops WBR, Scorecard Case Management MBR, and SLS Operations QBR to track progress, identify improvement opportunities, and provide leadership visibility
- Create operational readiness framework for scaling Scorecard case management globally, including capacity planning models, SOP standardization across regions, and training programs
- Drive closed-loop processes to root cause case outcomes and enable continuous improvement
- Build Operational Risk Dashboards to flag gaps in aging cases, SLA compliance, or manual errors for immediate intervention
- Partner with BI teams to establish enhanced data infrastructure for robust event-level reporting and trend analysis
- Manage workflow, handle escalations, and proactively delegate workload across the team to meet timeline-driven commitments
- Foster a culture of quality, innovation, and continuous improvement
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US