Operations Nco Jobs in Addison, TX (NOW HIRING)

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Health insurance
• Parental leave
• Vision insurance
• Dental insurance

Job Title: Franchise Business Coach
Department: Operations
Reports To: Director of Operations
FLSA Status: Exempt
Travel: 75%
The Franchise Business Coach supports Area Developers (AD’s) in operational, marketing and financial analysis, as well as providing coaching and support for KidStrong Centers. The Franchise Business Coach supports AD goals and priorities by guiding them through our brand standards and best practices. They assist with an annual business plan, and work throughout the year to reach success. The FBC provides sound marketing and business planning advice through regularly scheduled review calls, triage coaching calls, and on-site visits. Frequent overnight and out of town travel is required to ensure adequate coaching and presence for the designated territory. 
Key Accountabilities:

• Ensure Center success by establishing relationships and coaching Area Developers to meet and exceed standards
• Coach and Support 25-45 KidStrong Centers per year by coaching, utilizing technology and assessments to drive sales, profitability and cash flow
• Provide sound marketing and business planning advice through regularly scheduled review calls, triage coaching calls as well as on-site visits
• Implement and evaluate compliance with corporate initiatives and brand standards in the franchisee community
• Provide guidance, tools and resources to effectively maintain staffing levels for their business
• Partner with Training Team to ensure training support and materials are efficient
• Provide guidance in the implementation of the business operating software
• Develop detailed agendas for site visits to include pre-work and post-visit goals to be documented in the franchise operations software
• Attend New Center Openings (NCO’s) to provide support and guidance to ensure smooth operational opening
• Conduct in-person site visits with AD partners to include hands-on marketing activities, center performance evaluations, financial performance coaching and compliance related inspections
• Work with Finance to assist with collecting any payments and required documentation and certifications owed KidStrong, Inc. by the Area Developer
• Consult based performance and challenges gathered through coaching calls visits
• This position requires travel throughout the year with multiple overnight stays 

Job Requirements:

• Prior franchise experience required; prior franchisee experience is a plus.
• Ability to remain calm under pressure, build relationships and consensus, influence for good, and solve problems
• Google Workspace highly preferred
• Enthusiasm for travel to support Area Developers, a valid Driver’s License with acceptable driving record, priority will be given to DFW based candidates
• Required in office attendance when not traveling 
• Candidates must have prior experience supporting franchisees in a B2B concept
• Must have/develop thorough understanding of managing all aspects of a KidStrong center
• Financial Analysis (i.e. balance sheet, income statement analysis, operating ratios)
• Sales and Marketing (i.e. Outside sales skills, E-marketing, digital, and database)
• Support Site resources (i.e training, business development, production)
• Able to learn systems and train and assist Area Developers as needed

Supervisory Responsibilities This position has no direct supervisory responsibilities, but will be mentoring so communication and interpersonal skills are important. 
Sphere of InteractionThis position will work closely with Area Developers, Operations, Marketing, and various members of the HQ team on a day-to-day basis. 
Operations DNA Wheel / CompetenciesTo perform this role successfully, a person must demonstrate:
Data Driven- Keen use of intellect to understand and use metric to produce actions and results.  Successfully convey facts, data, and information to ADs and internal teams.  Remain curious and ask the right questions with a critical spirit and the conviction that data is vital for better understanding, evaluating, and deciding, impacting the surrounding environment.
Brave- Willing to say hard things for the right reasons.  Puts success of the ADs and KidStrong team above personal comfort zone.  
Brand Focused- Loyal to KidStrong brand and formula for success.  Understands and committed to the KidStrong way.  Represents KidStrong and requires ADs and all team members to uphold KidStrong standards and represent KidStrong to the highest quality.
Strategic- Equipped to align people and goals. Capability to build the assessment, planning, and execution phases of Center management and development.  
Goal Oriented- Always focused on the end, collaborative goal.  Leads by example and shepherds a team to arrive at agreed upon goals. 
Excellent Communicator- Builds rapport communicating in writing, verbally, and in person.
Compensation & Benefits

• Competitive Salary
• Quarterly and Yearly Bonus Opportunities
• 401k 
• Unlimited PTO
• Company Health, Vision and Dental Insurance contributions