A well-respected services company seeks a self-starting Operations Manager with proven logistics experience. The Operations Manager will be responsible for overseeing and optimizing daily business operations within the office and support compliance functions, team leadership, crisis management, and strategic planning. In this Operations Manager role, you will have control over the fulfillment/receiving, performance reporting, developing operational goals and budgets, maintaining positive vendor relationships, ensuring timely scheduling, developing and creating process improvement procedures, and reporting procedures and operations of the physical infrastructure. The ideal candidate should possess the ability to create a plan to increase company revenue and proper operational controls.
Major Responsibilities
ยทย ย ย ย ย ย Lead and manage daily operations of the rental division, including scheduling, dispatch, and customer service
ยทย ย ย ย ย ย Develop and implement operational policies and procedures to improve efficiency and service delivery
ยทย ย ย ย ย ย Monitor key performance indicators (KPIs) such as fleet utilization, turnaround time, and customer satisfaction
ยทย ย ย ย ย ย Manage and mentor operations staff, drivers, and support personnel
ยทย ย ย ย ย ย Coordinate with maintenance teams/vendors to ensure timely repairs and preventative maintenance
ยทย ย ย ย ย ย Oversee fleet management, including vehicle availability, maintenance schedules, inspections, and utilization rates
ยทย ย ย ย ย ย Optimize routing, logistics, and resource allocation to reduce costs and improve service levels
ยทย ย ย ย ย ย Handle escalated customer issues and ensure prompt resolution
ยทย ย ย ย ย ย Manage vendor relationships and negotiate contracts where applicable
ยทย ย ย ย ย ย Oversee budgeting, cost control, and financial performance of operations
ยทย ย ย ย ย ย Ensure compliance with local, state, and federal industry regulations
The ideal Operations Manager will have a Bachelors degree in Accounting/Finance/Business Administration.
Other requirements for the Operations Manager role include and are not limited to:
ยทย ย ย ย ย ย 5+ years of Operations Management experience required
ยทย ย ย ย ย ย Transportation/Logistics experience preferred
ยทย ย ย ย ย ย Proficient in Microsoft Office (Excel, Word, Outlook): ERP systems a plus
ยทย ย ย ย ย ย Budget Management & Data Analysis expertise
ยทย ย ย ย ย ย Strong problem-solving and decision-making abilities
For more information on this Operations Manager role and other full time accounting and finance opportunities, please contact us at 484.214.2831 and reference JO#03710-0013433155.