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Operations Manager Spa Jobs in Massachusetts (NOW HIRING)

Biologique Recherche

Spa Manager

Boston, MA · On-site

$105K/yr

Spa Manager Summary The Spa Manager/Director is responsible for leading all aspects of spa operations with a strategic focus on driving retail sales performance, achieving ambitious revenue and ...

Bella Sante Day Spas

Spa Supervisor

Boston, MA · On-site

$45K - $61K/yr

Manage daily monetary operations of the spa register * Create, maintain and modify weekly Concierge and Spa Attendant schedules * Assist with and lead daily briefings when assigned * Act as a ...

Bella Sante Day Spas

Spa Supervisor

Wellesley, MA · On-site

$45K - $61K/yr

Manage daily monetary operations of the spa register * Create, maintain and modify weekly Concierge and Spa Attendant schedules * Assist with and lead daily briefings when assigned * Act as a ...

Bella Sante Day Spas

Spa Director

Boston, MA · On-site

Requirements EDUCATION/EXPERIENCE · Bachelor's degree or comparable spa management experience · Knowledge of professional spa services and treatments. · Knowledge of retail operations and ...

Bella Sante Day Spas

Spa Concierge

Lexington, MA · On-site

$15.75 - $19.50/hr

Manage bookings with accuracy and attention to detail * Provide clear information on services ... Support team communication and daily operational flow Who this Role is For You are warm, composed ...

Wynn Resorts

Spa Receptionist

Everett, MA · On-site

$22 - $24/hr

Manages multiple priorities simultaneously and meets deadlines, often in stressful and high ... of operation, activities and events available to guests. * Ensures the Encore standards of ...

Wynn Resorts

Spa Receptionist

Everett, MA · On-site

$22 - $24/hr

Manages multiple priorities simultaneously and meets deadlines, often in stressful and high ... of operation, activities and events available to guests. * Ensures the Encore standards of ...

Wynn Resorts

Spa Receptionist

Everett, MA · On-site

$22 - $24/hr

Manages multiple priorities simultaneously and meets deadlines, often in stressful and high ... of operation, activities and events available to guests. * Ensures the Encore standards of ...

Benchmark

Assistant Spa Director

Chatham, MA · On-site

The Assistant Spa Director will be responsible for but not limited to assisting the Spa Director in managing the operation of the spa and the spa staff. - Managing day-to-day activities of the spa ...

Omni Hotels

Spa Attendant

Boston, MA · On-site

$32.21/hr

... management. QUALIFICATIONS: • Ability to stand for the entire scheduled shift. • Must be ... busy hotel operations. Ability to always maintain a positive and professional demeanor and ...

Omni Hotels & Resorts

Spa Attendant

Boston, MA · On-site

$32.21/hr

... management. QUALIFICATIONS: • Ability to stand for the entire scheduled shift. • Must be ... busy hotel operations. Ability to always maintain a positive and professional demeanor and ...

Life Time

Salon & Spa Leader

Westfield, MA · On-site

Spa Manager Certification * Appropriate State/County/City Licenses, as required by law Preferred Requirements * Experience in administrative or operational and computer skills Life Time is a place ...

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Operations Manager Spa information

What does an operations manager spa do?

An Operations Manager in a spa oversees the daily activities and overall operation of the spa facility. They are responsible for managing staff, ensuring high standards of customer service, maintaining inventory and equipment, and implementing policies and procedures to enhance efficiency. Additionally, they often handle budgeting, marketing initiatives, and compliance with health and safety regulations. Their role is crucial in creating a relaxing and professional environment for both clients and employees.

What are the key skills and qualifications needed to thrive as an operations manager spa?

To thrive as an Operations Manager Spa, you need expertise in hospitality management, business operations, and staff supervision, often supported by a degree in hospitality or business administration. Familiarity with spa management software, booking systems, and inventory control tools is typically required. Exceptional customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient spa operations, high client satisfaction, and a motivated team, which are critical for business success.

What is the difference between Operations Manager Spa vs Front Desk Supervisor?

AspectOperations Manager SpaFront Desk Supervisor
Primary RoleOversees overall spa operations, staff management, and service qualityManages front desk staff, guest check-in/out, and customer service
Required CredentialsExperience in spa management, hospitality, or related certificationsCustomer service experience, hospitality or spa knowledge often preferred
Work EnvironmentOffice and operational areas within the spa facilityFront desk and reception areas
Employer & Industry UsageCommon in luxury spas, wellness centers, and resortsFound in hotels, resorts, and day spas

The Operations Manager Spa focuses on overall management, staff coordination, and service standards, while the Front Desk Supervisor handles guest interactions and front desk operations. Both roles are essential in the spa industry but differ in scope and responsibilities.

What are some common challenges faced by an operations manager spa, and how can they be addressed?

Operations Managers in spas often encounter challenges such as balancing high-quality customer service with efficient staff scheduling and resource management. Another common hurdle is maintaining consistent service standards during peak hours or seasonal fluctuations. To address these challenges, effective communication with the team, investment in staff training, and implementing robust operational procedures are key. Leveraging spa management software can also help streamline daily operations and ensure smooth coordination among therapists, front desk staff, and management.
What are popular job titles related to Operations Manager Spa jobs in Massachusetts? For Operations Manager Spa jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Operations Manager Spa jobs in Massachusetts look for? The top searched job categories for Operations Manager Spa jobs in Massachusetts are:
What cities in Massachusetts are hiring for Operations Manager Spa jobs? Cities in Massachusetts with the most Operations Manager Spa job openings:
Operations Manager Spa jobs near you
Infographic showing various Operations Manager Spa job openings in Massachusetts as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Temporary, and 1% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Spa Manager

Biologique Recherche

Boston, MA • On-site

$105K/yr

Full-time

Re-posted 14 days ago

Job description

Role: Spa Manager

Summary

The Spa Manager/Director is responsible for leading all aspects of spa operations with a strategic focus on driving retail sales performance, achieving ambitious revenue and profitability targets, and delivering an elevated guest experience in line with luxury brand standards. This role combines hands-on oversight with visionary leadership, ensuring the growth of key performance indicators (KPIs) such as retail conversion, average transaction value, and cabin occupancy. The Spa Manager/Director leads, develops, and succession plans a high-performing team of expert luxury sales advisors and estheticians, fostering excellence in guest relations, product sales, and service delivery.

Key Responsibilities

Retail amp; Sales Performance Leadership

· Drive sales growth by setting clear daily, weekly, and monthly retail targets, closely monitoring performance metrics, and implementing strategies to consistently exceed goals.

· Lead initiatives to improve KPIs including retail conversion rates, average transaction value, and product sell-through, ensuring alignment with the corporate vision and profitability objectives.

· Develop and execute impactful retail activations, maximize cabin occupancy, and promote top SKUs through expert product education and cross-selling techniques.

· Coach, mentor, and succession plan a team of luxury sales advisors and estheticians, cultivating expertise in client consultation and premium skincare recommendations.

Operations Management

· Establish and maintain comprehensive departmental operations guidelines, delivering ongoing training to support staff growth and service excellence.

· Oversee inventory and supply chain processes, including ordering, cost controls, and asset management, to ensure consistent availability and adherence to budget targets.

· Maximize operational efficiency through expert use of spa management systems and software.

Team Leadership amp; Staff Development

· Support the Retail Director in recruiting, onboarding, coaching, and developing a high-performance team with a focus on luxury sales expertise and succession planning.

· Manage scheduling, performance evaluations, compliance with labor policies, and timely payroll execution.

· Lead regular team meetings to communicate priorities, sales goals, brand standards, and opportunities for upselling and service enhancements.

· Foster a collaborative, respectful, and growth-oriented work culture through clear expectations, feedback, and morale-boosting leadership.

Guest Experience amp; Service Excellence

· Serve as a brand ambassador, greeting and assisting clients in a warm, knowledgeable, and discreet manner while promoting premium products and services.

· Monitor client feedback and proactively implement service improvements that reinforce the brand’s luxury positioning and drive repeat business.

· Maintain a safe, serene, and meticulously clean spa environment that reflects the brand’s premium standards.

Experience amp; Qualifications

· Bachelor’s degree preferred; equivalent professional experience accepted.

· Minimum 5 years of management experience within a high-end spa or luxury retail environment, with a proven track record of driving retail sales and team development.

Core Competencies

· Exceptional customer service orientation with emotional intelligence and discretion.

· Strong leadership presence with the ability to inspire, motivate, and succession plan diverse teams of luxury sales advisors and estheticians.

· Keen attention to detail, operational discipline, and a relentless drive for growth and profitability.

Technical Proficiency

· Proficient in spa management systems, scheduling software, and digital booking/POS platforms.

· Strong computer literacy, including Microsoft Office Suite, with expertise in analyzing sales performance data and inventory management.

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