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Operations Manager Hospitality Jobs in Michigan (NOW HIRING)

Insomnia-Cookies

Store Operations Manager

Ann Arbor, MI · On-site

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Ann Arbor store ... We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly ...

Insomnia Cookies

Store Operations Manager

Ann Arbor, MI · On-site

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Ann Arbor store ... We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly ...

Molly Maid

Operations Manager - Ann Arbor

Ann Arbor, MI

$50K - $55K/yr

Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... Hospitality, restaurants, or high-volume customer service * Retail leadership * Teaching or ...

Molly Maid

Operations Manager - Ann Arbor

Ann Arbor, MI · On-site

$50K - $55K/yr

Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... Hospitality, restaurants, or high-volume customer service * Retail leadership * Teaching or ...

Insomnia Cookies

Store Operations Manager

Ann Arbor, MI · On-site

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Ann Arbor store ... We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly ...

Golden Corral

$42K - $51K/yr

In this role as Hospitality Manager, you are responsible for creating a spirit of hospitality in ... As a member of the restaurant operations management team, you are also responsible for the ...

Main Event

Restaurant Operations Manager

Taylor, MI · On-site

$51K - $63K/yr

THE RESTAURANT & OPERATIONS MANAGER**: provides overall leadership, supervision, and direction on ... Requirements:*** 21+ years of age* 2+ years of Restaurant/Hospitality Experience* Proficient in ...

Hertz

Customer Operations Manager

Detroit, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Car Rental, Hospitality or Tourism experience preferred. * High School Diploma required, Bachelor ...

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Car Rental, Hospitality or Tourism experience preferred. * High School Diploma required, Bachelor ...

Golden Corral

Restaurant Hospitality Manager

Flint, MI · On-site

$44K - $54K/yr

In this role as Hospitality Manager, you are responsible for creating a spirit of hospitality in ... As a member of the restaurant operations management team, you are also responsible for the ...

Golden Corral

Restaurant Hospitality Manager

Saginaw, MI · On-site

$40K - $49K/yr

As a member of the restaurant operations management team, you are also responsible for the ... or hospitality. * Successful completion of Golden Corral's comprehensive management training ...

Cosm

Hospitality Manager

Detroit, MI · On-site

Summary: Hospitality Managers are key members of the Venue Leadership team at Cosm. They are ... Oversee the daily operations of portions of the front-of-house team while partnering with other ...

Cosm

Hospitality Manager

Detroit, MI · On-site

$68K - $75K/yr

Summary: Hospitality Managers are key members of the Venue Leadership team at Cosm. They are ... Oversee the daily operations of portions of the front-of-house team while partnering with other ...

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Operations Manager Hospitality information

What does an operations manager do in hospitality?

An Operations Manager in the hospitality industry oversees the daily operations of hotels, resorts, or restaurants to ensure excellent guest experiences and efficient processes. Their responsibilities often include managing staff, coordinating departments, monitoring budgets, and ensuring compliance with health and safety regulations. They play a key role in implementing policies, resolving guest complaints, and optimizing operational procedures to increase profitability and customer satisfaction. Their leadership helps maintain high service standards and smooth business operations.

What are common challenges faced by an operations manager in hospitality, and how can they be addressed?

Operations Managers in hospitality often encounter challenges such as managing high guest expectations, ensuring consistent service quality, and adapting to fluctuating occupancy rates. Balancing staff schedules while maintaining morale and efficiency during peak periods can also be demanding. These challenges can be addressed by fostering strong communication among teams, implementing effective training programs, and utilizing data-driven tools to predict demand and optimize resources. Developing problem-solving skills and staying adaptable are key to thriving in this dynamic environment.

What are the key skills and qualifications needed to thrive as an operations manager in hospitality, and why are they important?

To thrive as an Operations Manager in Hospitality, you need expertise in hotel or restaurant operations, financial management, and staff supervision, typically supported by a degree in hospitality management or related experience. Familiarity with property management systems (PMS), point-of-sale (POS) software, and scheduling tools is commonly required. Exceptional interpersonal skills, problem-solving abilities, and leadership are essential soft skills for building strong teams and ensuring guest satisfaction. These skills and qualities are crucial for maintaining high service standards, optimizing operations, and driving business success in a competitive industry.

What is the difference between Operations Manager Hospitality vs Front Office Manager?

AspectOperations Manager HospitalityFront Office Manager
Primary ResponsibilitiesOversees overall hotel operations, including departments like housekeeping, food & beverage, and maintenanceManages front desk operations, guest services, reservations, and check-in/check-out processes
Required CredentialsHospitality management degree or related certifications, experience in hotel operationsHospitality or hotel management background, customer service experience
Work EnvironmentHotel management, overseeing multiple departmentsFront desk, guest services, customer interaction
Industry UsageUsed across hotels, resorts, and large hospitality establishmentsPrimarily in hotels and resorts with front desk operations

The main difference is that the Operations Manager Hospitality oversees the entire hotel operation, while the Front Office Manager focuses specifically on guest services and front desk functions. Both roles require hospitality experience, but the Operations Manager has broader responsibilities across multiple departments.

How much does a hospitality operations manager earn?

A hospitality operations manager typically earns between $50,000 and $90,000 annually, depending on experience, location, and the size of the establishment. Salaries can increase with certifications, leadership skills, and operational responsibilities.

Is operations manager a high paying job?

An operations manager in the hospitality industry typically earns a competitive salary that varies based on experience, location, and the size of the establishment. In general, it is considered a well-paying role with opportunities for advancement and additional benefits. Salaries often range from moderate to high, especially in larger or upscale venues.

What cities in Michigan are hiring for Operations Manager Hospitality jobs?

Cities in Michigan with the most Operations Manager Hospitality job openings:

Operations Manager Hospitality jobs near you
Infographic showing various Operations Manager Hospitality job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, 3% Temporary, 3% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Store Operations Manager

Ann Arbor, MI • On-site

Insomnia-Cookies
See more jobs at Insomnia-Cookiesexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Ann Arbor store. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:
  • Competitive market base salary plus monthly bonus compensation package.
  • a $50.00 per month cellphone data plan stipend.
  • enrollmentin ourCookie Jar deferred compensation program.
  • excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
  • 401K with contribution match.
  • 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
  • Enrollment in our Cookie College learning/training platform.
  • free cookies, awesome swag and so much more!
Job Duties & Position Focus:
  • Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
  • Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
  • Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
  • Manage and audit inventory to maintain proper controls.
  • Create and execute fun, local marketing drops.
  • Create and drive in-store recognition programs/contests.
What we seek:
  • 3+ years of management/leadership experience in a restaurant or retail establishment
  • Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
  • Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
  • An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
  • A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
  • Familiarity with using commercial convection ovens - a plus
About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

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