Operations Manager Card Jobs in Silver Spring, MD

We enable our Card business to innovate and deliver exceptional products and services in a well‑managed risk ecosystem while ensuring we keep our promises to customers. As a Vertical Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable.

Risk Managers lead, advise and innovate on top transformational initiatives across the businesses in the first line of defense and are responsible for working with business partners to identify and mitigate potential risks to Capital One. You will collaborate with a team of risk managers responsible for working across the enterprise to develop and implement cutting‑edge risk solutions to ensure Capital One’s continued growth and success.

Risk Managers have a high level of exposure across lines of business and have the opportunity to partner with Executives and their teams to identify potential risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

• Consult on risk to business partners providing advice and guidance as required
• Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal, compliance to drive meaningful reductions in risk
• Effectively challenge business partners, 2nd line functions (ex: Compliance and Operational Risk Management ) and 3rd line (i.e., Audit/Credit Review)
• Lead/support regulatory exams and audits
• Synthesize data and reporting; perform analysis and bring valuable proactive business insights through evaluation of data provided by team analysts
• Drive and deliver results and improvements in line with the business’ well managed and risk agendas
• Stay current on the changing regulatory environment and understand the impacts to the businesses
• Collaborate effectively across multiple levels and organizations
• Collaborate effectively between risk, compliance and other business support functions (e.g., legal, privacy) (e.g., operations, risk management, enterprise management, etc.) to achieve objectives and support the organization in delivering on top priorities in a timely and efficient manner
• Lead or strategically advise on risk assessments
• Is a thought leader in providing guidance to businesses and supporting functions in implementing risk management practices
• Identify broader needs and lead problem solving using risk forums to influence change and continuous improvement of risk management practices
• Set direction, manages expectations and influence cross‑functional teams
• Strong communication and collaboration skills

• You are a critical thinker who seeks to understand the business, its processes and platforms, risks and control environment.
• You create energy and an environment that fosters trust, collaboration, and belonging.
• You possess a relentless focus on quality and timeliness.
• You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.
• You develop influential relationships based upon shared risk objectives.
• You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of the team.

• High School Diploma, GED or equivalent certification
• At least 4 years of Compliance, Legal, Audit, or first or second line Risk Management experience
• At least 3 years of Project or Process Management experience
• At least 3 years of experience supporting, partnering and interacting with internal business clients

• Bachelor's Degree
• 5+ years of Project Management experience leading cross functional projects and programs in Risk
• 5+ years of Compliance, Legal, Audit, or first or second line Risk Management experience
• 3+ years of experience in reporting and analyzing data
• Professional certifications within risk management and/or assurance: Certified Risk Management Professional, Certified Internal Auditor, Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)
• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $151,900 - $173,400 for Risk Manager

Richmond, VA: $138,100 - $157,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).